An Oxford Economics survey, sponsored by SAP, recently uncovered that close relationships between HR and IT are dynamically driving organizational success together. For 55% of the 550 respondents in HR and IT leadership roles, such collaboration improves talent development, optimizes internal processes, and modernizes systems for overall business success.

This finding confirms what thousands of midsize organizations using SAP SuccessFactors solutions already know. Accelerating the shift to digital HR isn’t just a critical advantage; it’s a game changer for business growth, especially as the need for new skills intensifies due to emerging technologies such as AI.

Oxford Economics’ research explains why: “As AI-enabled technologies like chatbots and personalized recommendations become the norm outside the workplace, HR functions will need to strategize to incorporate similar self-service experiences and other AI-driven use cases into their employees’ way of working.”

Driving Growth with a Talent Management Edge

Midsize organizations often seek a human capital management (HCM) solution that supports scalability and can match the pace and extent of their business growth. Yet, they frequently operate with limited HR capacity, hindering their ability to compete in a complicated talent landscape where a shortage of a million experts is expected by 2030.

Expanding midsize organizations particularly struggle to secure or develop talent with the skills required for growth. Oxford Economics reports that 49% of surveyed organizations cite the inability to find the right talent to maintain operations as their greatest near-term risk. Similarly, 41% of HR executives believe their organization’s inability to reskill and upskill workers to adapt to changing needs is a top threat.

With SAP SuccessFactors solutions, midsize organizations can address both concerns. The HCM solutions can help run a cohesive, organization-wide strategy for upgrading outdated technologies and implementing modern, foundational capabilities such as workforce management tools and AI-enabled functionalities.

Here’s a sneak peek into the outsized outcomes SAP SuccessFactors solutions can deliver:

1. Inclusive Job Descriptions and Assisted Candidate Screening

AI is transforming skills-based hiring by creating compelling job descriptions and enabling inclusive applicant selection so organizations can find the best talent quickly and efficiently. We have thoughtfully embedded these capabilities into the SAP SuccessFactors Recruiting solution to provide organizations with tools to help attract and secure candidates with the right skills. 

Embedded AI assistance helps talent acquisition teams make better, more equitable hiring decisions while reducing time spent on manual, tedious tasks such as creating job descriptions. Insights into applicant skills – extracted from résumés using AI – allow recruiters to quickly identify and rank top candidates based on their match to a job, removing unconscious bias from the process. 

2. Integrated Learning and Talent Management

As the nature of work evolves, so does the approach to HR technology solutions. Integrated learning and talent management systems are pivotal in addressing this dynamic, facilitating a smooth flow of development opportunities for employees.

By leveraging SAP SuccessFactors Talent Management solutions, organizations can tie learning initiatives with talent management processes to help create a cohesive, impactful talent strategy and employee experience. Employees can access learning resources based on their career goals and performance, aligning their development with personal goals and organizational objectives.

3. Intelligent and Personalized Skill Recommendations

The Oxford Economics survey reveals that 30% of HR and IT decision-makers are starting to understand how AI can help meet talent development and retention goals critical to their company’s growth. This includes helping employees stay on track with a personalized view into what they have to, need to, and want to learn.

Adopting a learning management system that includes AI, such as the SAP SuccessFactors Learning solution, gives organizations capabilities that can enhance the learner’s experience. For example, instead of a “search and find” approach to identifying relevant courses and content, an AI-driven system can offer learning options highly relevant to the learner by automatically surfacing personalized recommendations based on the employee’s role, skills, needs, and preferences.

This approach can help save time by pointing learners toward the most relevant and valuable resources, instead of requiring learners to search for them alone. Most importantly, access to self-directed learning and development opportunities fosters a habit of continuous learning and personal growth.

4. New Opportunities for Employees to Grow

Both consumers and employees expect personalized experiences that are easy to navigate and relevant to their needs. Reflecting on this trend, organizations are leveraging solutions – such as the SAP SuccessFactors Opportunity Marketplace solution – to support upskilling and reskilling efforts. 

The solution can connect employees with relevant projects, learning opportunities, mentors, and dynamic teams, presenting recommended matches through centralized access. Integrating talent intelligence into these recommendations can enhance their effectiveness by enabling the identification of skills gaps and the analysis of individual preferences and career aspirations. In return, employees can be empowered to grow and develop in ways that benefit them and the organization, helping to create a more engaged and motivated workforce.

Additionally, with the SAP SuccessFactors Succession & Development solution, organizations can optimize employee experiences by properly preparing them for their next role. For instance, employees can feel empowered to own their career development by exploring career options with AI-driven recommendations and intelligent skills gap identification. Also, with AI-assisted goals, employees can quickly create more ambitious development goals aligned with their growth plans.

5. Holistic Skills Management

Competing for and retaining top talent remains a significant challenge for midsize organizations as the skills gap widens. While visibility into current skills and those required for the future can offer a competitive edge, tackling this issue fully requires a more comprehensive approach beyond skills alone. 

SAP SuccessFactors HCM can address all sides of this complex challenge by considering individual competencies, aspirations, and preferences. Leveraging talent intelligence, the suite allows organizations to enhance the talent experience with a strategy that can cater to the “whole self” of the employee.

6. Enhanced Productivity and Engagement

Aligning employee goals to business objectives is crucial for enhancing productivity and performance. With AI-assisted goals, employees can craft meaningful and aspirational goals in a fraction of the time it usually takes. 

The SAP SuccessFactors Performance & Goals solution enables flexible and continuous performance modeling. Real-time coaching and feedback are included in the flow of work, helping employees feel more supported and engaged while enabling continuous insights and growth.

Building a Workforce Culture of Growth with AI

SAP SuccessFactors solutions can offer a holistic approach to take advantage of the critical role of talent management strategies in driving business growth, as highlighted in the Oxford Economics report. With innovative AI capabilities, the solutions are helping many organizations worldwide win the race for talent and skills and build an agile workforce.

SAP’s commitment to AI innovation is not just about cutting-edge technology. We create HCM solutions that are relevant, reliable, and responsible. Backed by this AI principle, SAP SuccessFactors solutions can offer a competitive edge in the current dynamic talent landscape. Organizations are not only empowered to keep up – they’re also prepared to lead the way with talent management strategies that drive ongoing growth, innovation, and success.

Discover how growth-focused midsize businesses prioritize their HR and IT strategies to help them grow and remain competitive. Read the Oxford Economics study, sponsored by SAP, “Optimizing Talent Management: Best Practices for HR and IT.”

Margit Bauer is director of Product Marketing for SAP SuccessFactors.

SAP has been named as a Leader in the 2024 Gartner Magic Quadrant for Warehouse Management Systems. For the 11th consecutive year, SAP is positioned in the Leaders quadrant based on Ability to Execute and Completeness of Vision.

We believe that this recognition confirms our strategy in logistics, which is based on three pillars:

• Connecting every process to facilitate synchronized logistics execution, supporting highly efficient and fast-paced fulfillment cycles through seamless integration with logistics applications like SAP Transportation Management, SAP Business Network for Logistics, etc.
• Collaborating within a diverse ecosystem of system integrators, software partners, hyperscalers, hardware partners, and robotics OEMs, with warehouse management being an integral part of cloud ERP.
• Contextualizing every decision leveraging artificial intelligence (AI) and machine learning to optimize operations and to provide business insights

SAP Extended Warehouse Management (SAP EWM) is an integral part of the overall SAP strategy and gives companies the ability to operate modern warehouses that must respond quickly to changing business conditions. The flexibility of SAP EWM helps manage a high volume of goods and run sustainable, risk-resilient operations with digitized warehouse processes in the cloud including direct control of warehouse automation equipment.

SAP continues to innovate in SAP EWM based on market analysis and even more importantly based on feedback from our global install base and ecosystem. Recent innovations include cross-process integration in the areas of transportation, production, and quality management, addressing industry-specific requirements, extensibility, and usability.

SAP EWM combined with SAP Transportation Management and SAP Business Network for Logistics provides a platform for companies to collaborate with their logistics partners to gain end-to-end visibility and insights across their logistics operations.

Our global partner network — made up of systems integrators, business consultants, and technology providers — helps our customers manage their warehouse management transformations, whether they be system replacements, upgrades, greenfield deployments, or part of larger enterprise transformations. 

“Warehouse Management with SAP EWM is an integral part of our cloud ERP offering,” said Till Dengel, global head of Logistics and Manufacturing Product Marketing at SAP. “Customers use SAP EWM to manage their warehouse operations in 66 countries and 24 industries.”

“SAP Extended Warehouse Management helped Bridgestone reduce errors, with a new level of productivity and safety.”

Eric Dyason, National Distribution Manager, Bridgestone New Zealand Ltd.

Get more details on the latest
Gartner Magic Quadrant for WMS here.

Ganesh Wadawadigi is chief product marketing owner for Logistics at SAP.

*Gartner, Magic Quadrant for Warehouse Management Systems, Simon Tunstall, Dwight Klappich, Rishabh Narang, Federica Stufano, 2 May 2024

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

WALLDORF — SAP SE (NYSE: SAP) today announced that it has extended the contract of CEO and Member of the Executive Board Christian Klein (44) for three years, until the end of 2028.

The company has also strengthened Klein’s role, making him chairman of the Executive Board, where he was previously speaker. Klein joined the SAP Executive Board in 2018 and was named co-CEO in October 2019 before being appointed the sole CEO of SAP SE in April 2020.

“In his role as CEO, Christian Klein has consistently driven SAP’s transformation to a cloud company,” said Professor Hasso Plattner, chairman of the Supervisory Board of SAP SE. “I would like to thank Christian Klein for his outstanding contribution to SAP’s success. With the early extension of his contract and a further strengthening of his position, we are clearly underlining his important role in SAP’s ongoing transformation. We are convinced that this will lay the foundation for SAP’s continued growth in a highly dynamic IT industry.”

“I would like to thank the SAP Supervisory Board for their trust in me. I look forward to continuing the strong cooperation with my SAP Executive Board colleagues as well as our employees, partners, customers and investors,” said Klein. “Together, we have successfully driven our strategy, and it is a privilege to lead SAP on its journey to be the number one enterprise application and business AI company.”

Klein started his career at SAP in 1999 as a student. After holding various positions across the company, including chief financial officer of SAP SuccessFactors and SAP’s chief controlling officer, he was appointed chief operating officer of SAP in 2016, a role in which he continued until 2021.

Visit the SAP News Center. Follow SAP at @SAPNews.

Media Contact:
Marcus Winkler, +49 6227 767497, marcus.winkler@sap.com, CEST 
SAP Press Room; press@sap.com

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In the 2024 Gartner Magic Quadrant for Process Mining, SAP Signavio has once again been recognized as a Leader in the market based on Completeness of Vision and Ability to Execute.

This is the second year in a row that SAP Signavio has been positioned as a Leader in the report. We believe that this positioning implies that SAP Signavio is a key driver for SAP’s growth and long-term strategy.

According to the Gartner Magic Quadrant research methodology, “Leaders execute well against their current vision and are well positioned for tomorrow.”

Our solutions solve today’s real and diverse customer use cases — operational excellence, compliance, automation, transformation, etc.– and recognizes that we have a compelling vision for a future in which process automation and process AI open up new opportunities for our customers and partners.

SAP Signavio continues to focus on ensuring the long-term success of all of our customers and partners.

Revenue NSW

In the Australian state of New South Wales, the tax collected by Revenue NSW accounts for more than 35% of finances, helping fund essential services, from healthcare to education and policing.

With a vision to be the world’s most innovative and customer-centric revenue agency, Revenue NSW set out with a very specific objective: it wanted to analyze cases in which clients had overpaid land tax to identify why these overpayments occur and what experience clients received when obtaining refunds. This analysis would not only help reduce overpayment volumes and improve the client experience, but also enable the agency to work more efficiently for its diverse stakeholders.

“As part of our Aspire 2032 strategy, our vision is to be the world’s most innovative and customer-centric revenue collection agency,” shared Jocelyn Yem, director of Strategy and Innovation at Revenue NSW.”‘Embrace Innovation’ is one of our strategic focus areas, where we can respond to our customers’ needs by embedding a culture of continuous improvement. SAP Signavio Process Intelligence has helped us achieve our first stage in this journey.”

“SAP Signavio Process Intelligence has painted a clear picture of why clients pay too much land tax and how we can process refunds smoothly, along with a detailed road map to help us put these insights into action,” confirmed Sabrina Bazouni, director of Land Tax at Revenue NSW.

Fujitsu Limited

Recognizing the wide-ranging effect of business process transformation solutions, Fujitsu Limited has embraced SAP Signavio solutions across its operations and portfolio.

At one of its manufacturing plants in Japan, Fujitsu used the SAP Signavio Process Intelligence solution to gather process execution data directly from the shop floor into the continuous improvement model the company had been using for many years. Integrating process data into the Kaizen discussions delivered never-before-seen insights, which helped the company further optimize its shop-floor processes and transform their Kaizen from traditional to digital, using process mining to generate data-driven insights.

This firsthand experience of the solutions has also allowed Fujitsu to enrich its customer offerings with new frameworks, insights, and tools that can help customers realign their organizations and make changes at speed.

Having seen the potential of SAP Signavio solutions, Fujitsu now plans to extend its use both internally and externally. One such planned initiative involves combining the concepts of the digital twin on an organization and the intelligent enterprise, using business process transformation solutions as the mechanism of change.

Download a complimentary copy of the report here.

Dee Houchen is global head of Market Impact for SAP Signavio.

Gartner, Magic Quadrant for Process Mining Platforms, Marc Kerremans, David Sugden, Nick Duffy, 29 April 2024 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.