Finance leaders worldwide are reimagining how they run with Cloud ERP—and this week, Gartner recognized SAP (SAP Cloud ERP) as a Leader in the 2025 Magic Quadrant for Cloud ERP Finance.
We believe this recognition reflects SAP’s completeness of vision and ability to execute in the Cloud ERP Finance market.
Why we believe SAP Cloud ERP is recognized as a Leader
At the core of this recognition is SAP Cloud ERP, built on a unified, dimension-driven architecture that provides real-time planning and decision-making across global entities. With localization for 60 countries, embedded analytics to enhance compliance and controls, and advanced capabilities including treasury, subscription billing, and joint venture accounting, SAP Cloud ERP equips organizations to operate with confidence and scale with agility.
This recognition comes to life in the stories of our customers.
Customer spotlight: Bain & Company
One example is Bain & Company, a global consultancy that implemented SAP Cloud ERP to standardize and future-proof its finance foundation across 40 countries. By unifying core financial processes and adopting a “clean core” approach with minimal customizations, Bain accelerated its global close, strengthened governance with transparent KPIs, and simplified the integration of acquisitions.
As Stephen Mackey, EVP of Global Finance at Bain, explained that SAP Cloud ERP “was the best fit for Bain. It future-proofed our technology stack, enabled us to get the data we needed to make business decisions, and positioned us to grow.”
And from a CIO perspective, Ramesh Razdan added: “We wanted a platform that solves the problems of today and sets us up for the future. With SAP, we’ve built a strong foundation, and this is just the beginning.”
A key differentiator is the integration with SAP Build Process Automation, which enables customers to automate critical finance processes such as validating account balances, processing invoices, and reconciling payments. With prebuilt bots and no-code tools, CFOs can accelerate the financial close and improve efficiency, while laying the foundation for SAP’s next wave of AI-driven financial analysis and automation planned for 2026.
When we speak to customers about SAP Cloud ERP, they appreciate the seamless integration with SAP Business Technology Platform (SAP BTP), which allows them to extend, customize, and connect finance processes without disrupting their core. They highlight the leading capabilities delivered with Joule, enabling finance teams to gain natural language interaction, contextual financial insights, and task automation that reduce manual work and support faster, smarter decision-making.
Looking ahead
We believe being named a Leader in the Gartner Magic Quadrant for Cloud ERP Finance highlights SAP’s commitment to continuous innovation. From enhanced localization and compliance support to intuitive Fiori-based user experiences and embedded AI, SAP Cloud ERP is designed to help finance leaders stay ahead of regulatory, technological, and business change.
With SAP, CFOs can streamline operations, strengthen controls, and drive resilience — leading finance into the future with confidence.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.
WALLDORF— SAP SE (NYSE: SAP) today announced that Cirque du Soleil Entertainment Group, the global leader in live entertainment, has implemented an AI-enabled invoice assistant to help streamline its accounts payable operations.
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Enabled by SAP Business AI and built on SAP Business Technology Platform, the assistant is already delivering faster response times, enhanced supplier experiences and smooth multilingual automation.
With 38 shows across global cities and a workforce of almost 4,000 artists and staff from 80 countries, Cirque du Soleil’s operations are as dynamic as its performances. Managing more than 70,000 supplier invoices annually—especially from tour-supporting vendors at residency shows—has placed increasing pressure on the accounts payable team. Nearly 40 percent of inquiries are from vendors seeking invoice status updates, and these inquiries were often delayed due to limited visibility and manual processing.
To address this, Cirque du Soleil turned to SAP Business AI. The company’s new AI-enabled invoice assistant automates the triage-and-response process for invoice-related emails. It analyzes incoming messages in all languages, identifies the request type, extracts invoice details, determines the status of each invoice and even captures the sentiment of the email, prioritizing those that need attention more urgently. The assistant then generates a proposed response in English and French, significantly reducing the average handling time from 30 minutes to just two minutes per inquiry.
“The time-consuming research required to identify the payment status of an invoice and its reason was overwhelming,” said Philippe Lalumière, vice president of information technology, Cirque du Soleil Entertainment Group. “We were looking for a more efficient way to handle this, and SAP Business AI provided us with a simply stunning answer.”
The assistant leverages SAP HANA Cloud to store and process structured data derived from incoming emails, along with analysis results and generated responses. SAP AI Core foundation supports intelligent automation, enabling the assistant to detect urgency, sentiment and even root causes of payment delays. This has drastically reduced manual workload and improved supplier satisfaction.
“As we partner with Cirque du Soleil on this transformative journey, it’s inspiring to see how technology is streamlining operations and focusing organizations even more on what they do best—delivering unforgettable experiences,” said Dr. Philipp Herzig, chief technology officer and chief AI officer at SAP SE. “This is a perfect example of how data and AI can unlock both creativity and efficiency.”
Key benefits include:
Efficiency: Automation frees up employee time and accelerates response rates.
Accuracy: AI minimizes human error and helps ensure timely, contract-compliant payments.
Multilingual support: Bilingual capabilities enable inclusivity across Cirque’s global supplier base.
Scalability: The assistant handles high volumes without additional resources.
With this innovation, Cirque du Soleil continues to lead not only in the world of live performance but also in operational excellence. SAP remains a trusted partner in this journey, helping the company scale its global footprint while staying agile and responsive.
SAP’s recent acceptance into the U.S. Treasury’s FM QSMO Marketplace marks a milestone in the company’s continued commitment to the U.S. federal market.
Secure and strengthen your digital future with government cloud solutions from SAP
This achievement underscores SAP’s dedication to empowering federal agencies with secure cloud-ready solutions that align with the government’s modernization and transparency goals.
SAP S/4HANA Cloud, the company’s next-generation SAP Business Suite foundation, delivers comprehensive financial management capabilities specifically designed for the public sector.
With advanced automation, real-time analytics, and a secure cloud architecture, agencies can optimize financial operations, strengthen oversight, and accelerate mission outcomes. From appropriations management to budget forecasting and performance tracking, SAP S/4HANA Cloud enables organizations to work faster, smarter, and with greater accountability—all while maintaining full compliance with federal policies and cybersecurity standards.
Advancing the government’s modernization agenda
The FM QSMO Marketplace, operated by the U.S. Department of the Treasury, is a key pillar in the government’s strategy to modernize financial management. By curating a pre-vetted catalog of approved commercial and federal solutions, the marketplace simplifies acquisition processes and enables agencies to adopt high-quality, secure, and standards-based systems with confidence.
New marketplace listings from SAP include SAP S/4HANA Cloud Private Edition, SAP Analytics Cloud, integration services for SAP Business Technology Platform (SAP BTP), and a full suite of risk mitigation services covering activation, transition, and operational support. Together, these offerings give agencies the flexibility and agility to modernize their core systems while achieving improved performance, transparency, and accountability.
Accelerating modernization: a win for government and industry
The FM QSMO Marketplace reduces barriers to modernization by centralizing evaluation, contracting, and compliance, streamlining the path for agencies to adopt proven solutions. For government leaders, it offers access to technologies that promote consistency, interoperability, and data-driven collaboration across departments. The result is enhanced efficiency, transparency, and value for the American public.
For SAP, this selection is both a recognition of decades-long partnership and a reaffirmation of its mission to help government operate at the speed of mission. By making secure cloud technology and deep public sector expertise from SAP easily accessible, agencies can modernize confidently with solutions that deliver measurable and lasting impact.
Partnering for the future of government
SAP’s inclusion in the FM QSMO Marketplace reflects a shared vision with the U.S. Treasury: to advance financial excellence, accountability, and trust in government.
Together, SAP and its federal partners are shaping the next era of an AI-enabled, data-driven, and citizen-focused public service, one where modern technology forms the backbone of smarter decisions, stronger performance, and greater outcomes for every mission.
David Robinson is president of Cloud ERP and acting managing director of U.S. Public Services at SAP.
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On October 23, 2025, SAP AppHaus Network member LeverX officially opened its newest creative co-innovation space, SAP AppHaus Miami.
Miami is a city that thrives on diversity and innovation, making it the perfect home for LeverX’s second SAP AppHaus location. Together with Mindset and Sierra Digital, LeverX becomes the latest SAP AppHaus Network partner to establish a creative lab in North America. In addition to its SAP AppHaus in Wroclaw, Poland, LeverX is now expanding its global footprint with this vibrant new space in Florida’s cultural capital.
Located in the heart of Miami’s metropolitan area, SAP AppHaus Miami invites customers to co-create new solutions with LeverX’s experienced team of coaches and architects and enjoy the city’s rich cultural and Hispanic heritage.
On October 23, Jan Gilg, chief revenue officer and president, SAP Americas and Global Business Suite, celebrated the opening of the new SAP AppHaus Miami with Dr. Victor Lozinski, CEO at LeverX, his team, and a group of customer executives.
“With the opening of the LeverX AppHaus Miami, we are proud to continue our partnership with LeverX by helping even more American customers leverage the power of data, AI, and human-centered design. By reducing complexity through low-code frameworks, we look forward to accelerating innovation and delivering even more solutions for our customers that drive their productivity and help them grow their businesses even further.”
Jan Gilg, Chief Revenue Officer & President, SAP Americas and Global Business Suite
Photo credit: Gabriel Fuste / Made by Fuste.
About LeverX
A long-standing SAP partner, LeverX is a global system integrator and a top-tier consultancy dedicated to delivering professional, customer-centric solutions andservices. Founded in 2003 on the principles of technological excellence and personalized service, LeverX has established itself as a trusted partner in the digital transformation journey of Fortune 500 clients worldwide.
“LeverX, a global system integrator, unites more than 2,200 specialists dedicated to delivering end-to-end business solutions. Working hand in hand with clients, LeverX experts transform strategic visions into fully operational systems that drive measurable results. The recent opening of the company’s second SAP AppHaus underscores LeverX’s continued commitment to human-centered innovation. This milestone highlights how a focus on user experience enables organizations across industries to create and implement best-in-class SAP business solutions.”
Dr. Victor Lozinski, CEO LeverX
Welcome LeverX SAP AppHaus Miami
The SAP AppHaus team proudly welcomes the LeverX SAP AppHaus Miami to its network of more than 20 partner-driven locations worldwide.
“Here’s to a warm welcome to the LeverX SAP AppHaus Miami team! Our Innovation Experience team is excited to see SAP AppHaus Network expand with its newest location in Miami—a vibrant creative space to work shoulder to shoulder with customers, designing and prototyping impactful solutions. At its core, it’s all about delivering superior customer experiences by transforming complex challenges into clear opportunities, turning ideas into business-ready innovations powered by SAP’s latest technology.”
Dennis Kecskemeti, Vice President, Head of SAP Innovation Experience
The LeverX SAP AppHaus Miami team consists of top SAP experts and advanced IT solution experts. The dynamic design thinking space is designed for collaborative innovation, comfortably accommodating up to 25 participants. Larger events can be hosted in an additional space within the building. The flexible layout allows the environment to suit any interactive workshop, ensuring an engaging and productive experience.
“We are proud to open our second LeverX SAP AppHaus location in Miami. What truly sets it apart is its unique blend of a productive environment and an enjoyable lifestyle. Imagine starting your day with an immersive explore workshop, enjoying the bustling downtown at lunch, and then unwinding on a yacht in the evening. This opportunity to conduct business in a relaxed and inspiring setting acts as a powerful innovation booster, encouraging fresh perspectives and out-of-the-box thinking. We can’t wait to welcome our first co-innovation customers in the newly designed spaces.”
Nataliya Rubakhava, Global SAP AppHaus Lead at LeverX
More information about the LeverX SAP AppHaus Miami can be found on the dedicated web page or by visiting the new creative space at 801 Brickell Ave #1970, Miami, Florida, 33131, United States of America.
Photo credit: Gabriel Fuste / Made by Fuste.
About SAP AppHaus Network
For more than a decade, SAP AppHaus Network has collaborated closely with a growing group of more than 20 partners around the world. It has established its own SAP AppHaus locations and is fully trained in SAP’s human-centered approach to innovation. Together, all members work to drive co-innovation projects with customers, using cutting-edge SAP technologies such as SAP Business AI and exploring and designing business use cases in workshops such as the latest Joule Agent Discovery Workshop offered in the specialized innovation toolkit for AI.
All members are empowered early on with the latest methods, tools, and knowledge, allowing them to act as agile front-runners and co-innovation experts. They can support customers regardless of their digital maturity, guiding them to explore new use cases and unlock tangible business value for customers around the world along SAP’s human-centered approach to innovation. As of October 2025, the LeverX SAP AppHaus Miami joins the SAP AppHaus Network as 24th location worldwide. Kathrin Tarnai-Sindl, head of SAP AppHaus, concludes: “LeverX is the first SAP AppHaus Network member to open a second SAP AppHaus location. We look forward to seeing more and more organizations benefit from this superior customer experience offered by our trusted partners, in Florida and beyond!”
Imke Vierjahn is SAP AppHaus communications lead.
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WALLDORF— SAP SE (NYSE: SAP) today announced that Nestlé S.A., one of the world’s leading food and beverage companies, has completed its first major upgrade to SAP S/4HANA Cloud Private Edition. This wave covers 112 countries, with more countries in Europe and the Americas to follow soon.
Explore features of the cloud ERP that’s helping mature enterprises worldwide run effectively
The first of three upgrades, this one involved more than 50,000 employees and was completed in under 20 hours. Supported by a standardized technology landscape that enabled minimal downtime, this smooth transition to SAP S/4HANA Cloud Private Edition sets a new benchmark for digital transformation in the fast-moving consumer goods (FMCG) industry.
A long-time SAP customer, Nestlé since 2000 has used SAP software as its single unified system to manage its global operations and moved to the cloud in 2022. The upgrade to SAP S/4HANA Cloud Private Edition is a strategic leap in its transformation journey to future-proof the company as consumer expectations evolve and new technologies reshape the marketplace.
“We are building a future-ready enterprise—one that works smarter and faster,” said Chris Wright, Nestlé’s head of IT and CIO. “Having a common ERP system as our backbone is already a tremendous advantage for Nestlé. It provides a unified platform and data foundation that allows us to execute end to end across the value chain and have visibility across the entire company and beyond. With the upgrade, we gain new capabilities and insights that will help scale new products faster globally to meet the needs of our customers and consumers, and with AI and automation at scale, we’ll drive efficiency and effectiveness across our value chain.”
With a portfolio that includes global icons such as Nescafé, Kit Kat and Maggi, Nestlé chose to upgrade to SAP S/4HANA Cloud Private Edition to accelerate the rollout of new products and innovations across the group. The upgrade also supports it in making data-driven insights and improving processes to drive efficiency and effectiveness across the company’s business operations to better serve consumers worldwide who rely on its products every day.
“Nestlé’s successful go-live of SAP S/4HANA Cloud Private Edition showcases how scale can be a strategic advantage for innovation,” said Thomas Saueressig, member of the Executive Board of SAP SE, Customer Services & Delivery. “As one of the world’s most recognizable and forward-thinking companies, Nestlé exemplifies how cutting-edge technology empowers global brands to anticipate consumer trends, optimize operations and deliver exceptional experiences at scale.”
The upgrade also provides a robust digital core ready for AI and automation at scale across the company’s value chain, enabling Nestlé to gain real-time data insights for smarter decision-making. By harnessing AI and the Joule copilot at scale across its operations, value chain and product portfolio, Nestlé can personalize consumer engagement and optimize operations with greater agility. This helps ensure it remains responsive to evolving consumer expectations and lays the foundation for a truly omnichannel experience.
WALLDORF — SAP SE today announced its financial results for the third quarter 2025.
At a glance
Current cloud backlog of €18.8 billion, up 23% and up 27% at constant currencies
Cloud revenue up 22% and up 27% at constant currencies
Cloud ERP Suite revenue up 26% and up 31% at constant currencies
Total revenue up 7% and up 11% at constant currencies
IFRS operating profit up 12%, non-IFRS operating profit up 14% and up 19% at constant currencies
SAP updates its 2025 cloud revenue, operating profit and free cash flow outlook
Christian Klein, CEO:
“SAP delivered a great Q3 with strong cloud revenue growth of 27%. We are gaining market share as our customers are adopting solutions across the entire Business Suite, including Business Data Cloud and AI at accelerated pace. For Q4 we are executing against a strong pipeline – which gives us confidence in our accelerating total revenue growth ambition for 2026.”
Dominik Asam, CFO:
“Q3’s strong performance underscores the strength and agility of our model. Through disciplined execution and a sharp focus on profitability and cash flow, we’ve maintained forward momentum despite an uncertain macroeconomic backdrop. We enter the fourth quarter confident in our ability to deliver on our commitments, as reflected by an improved outlook for operating profit and free cash flow.”
The International Trade Classification Agent and Cash Management Agent optimize finance, while the Bid Analysis Agent and Receipt Analysis Agent clarify spending. The Production Planning and Operations Agent, Change Record Management Agent, and Supplier Onboarding Agent handle supply chain logistics. In human resources, the HR Service Agent, People Intelligence Agent, and Career and Talent Development Agent level up your workforce, while customer-facing teams get support from the Digital Service Agent. Finally, the Utilities Customer Self-Service Agent cut service costs, while the Process Content Recommender Agent and Workspace Administration Agent accelerate business-wide transformation and onboarding.
With the growing number of Joule Agents, we want to make it as easy as possible for our customers to engage with AI. That is why we’re introducing Joule Assistants as a grouping concept. This means that the agents are role-aware depending on the user logged onto the system, whereas the assistants will be more abstract, coarse-grained group around a semantically closely aligned set of agents. While Joule manages the tasks, the assistants will initiate sub threads for more targeted conversations when mentioned. If the user becomes lost in the details or does not receive the expected response from the selected assistant, Joule can step in.
Want to learn more? The Innovation Guide has all innovations announced at SAP Connect.
In Q3, SAP received its ISO 42001 certification for AI governance, which means customers get responsible AI systems, such as Joule, SAP AI Core, and more, that can be confidently integrated into their operations. This certification assures that our AI solutions meet the highest industry standards for ethics, security, and compliance, including adherence to regulations like the EU AI Act.
SAP Business AI is fully on track to have more than 400 AI features, including Joule Agents, by the end of 2025 that will deliver unparalleled business value to customers. These features are being built with AI Foundation on SAP Business Technology Platform (SAP BTP) and will add to the over 300 existing AI scenarios and 1,900 Joule skills.
Here are some of the highlights from Q3 2025:
SAP Business AI for supply chain is ensuring the entire supply chain runs smoothly while boosting productivity. The new Shop Floor Supervisor Agent proactively manages factory floor disruptions by analyzing issues and recommending actions. AI-assisted mobile execution in SAP Service and Asset Manager lets customers in the field use voice commands for hands-free job documentation. SAP Integrated Business Planning provides clear summaries for complex statistical results and safety stock calculations, to name a few. There is much more to check out about SAP Business AI for supply chain below.
SAP Business AI for finance has always been packed, and this quarter is no exception. We are boosting productivity and simplifying complex tasks through embedded AI. Joule has new capabilities that let customers interactively verify supplier invoices or perform mass updates using natural language. Generative AI explains more core financial processes, including complex costing variants. SAP Document AI automation alleviates more tedious tasks, such as extracting and matching data from incoming quality certificates. There is so much more, so dive into everything SAP Business AI for finance below.
The latest innovations don’t slow down for industries, spend, and procurement. The Booking Agent in Concur Travel is a new personal assistant that simplifies our customers’ trip planning with personalized flight and hotel recommendations. Procurement customers can automate statements of work (SOWs) creation with a new document extraction feature in SAP Fieldglass that pulls data directly from existing files. Finally, the Utilities Customer Self-Service Agent offers a new 24/7 self-service that feels personal and effective across any channel for utility customers. Check out industries, spend, and procurement in detail below.
SAP Business AI for customer experience welcomes new agents that will free up more of employees’ time and boost customer service. The Digital Service Agent supercharges customer support with instant answers to common inquiries, freeing human agents to focus on more complex, high-value interactions. The Catalog Optimization Agent continuously scans product descriptions and translations to identify inconsistencies or gaps in global product catalogs. Get all the details for customer experience below.
With SAP Business AI for IT and developers, customers can build, automate, and analyze faster and more simply than ever. Joule Studio agent builder is at the top of the ticket, as users can now create custom AI agents to automate complex, end-to-end business processes. SAP Analytics Cloud is seeing exciting enhancements, with customers able to generate complex formulas and chart summaries from natural language. SAP Joule for Developers also further accelerates ABAP code generation and testing. There’s so much more, so read on below.
SAP Business AI forbusiness transformation management and SAP Signavio are taking business value to new heights by transforming how business leaders understand customer experience. Customers can now automatically analyze sentiment from unstructured customer feedback and link it to events in their operational processes. My Process Overview in SAP Signavio offers a highly personalized and role-specific experience for understanding processes. Learn more about AI and business transformation management below.
In Q3 SAP Business AI for sustainability is all about simplifying what was once complex: environmental compliance and reporting. AI-powered permit management in SAP S/4HANA Public Cloud extracts requirements directly from PDF documents to make manual effort and the risk of costly fines a thing of the past. SAP Green Ledger uses AI to make sophisticated carbon analysis accessible to all business users through natural language queries. Business users can now effortlessly explore carbon emissions data and its financial impact in natural language. Get more information about AI and sustainability below.
Joule
SAP Joule for Consultants Product enhancements General availability
Consultants leading complex innovation and transformation projects require swift and reliable information to ensure success. SAP Joule for Consultants assists them by providing instant clarity on ABAP code purpose, business logic, and structure, drawing from a model trained on SAP’s exclusive code and vast documentation. SAP Joule for Consultants translates to an up to 14% acceleration in project execution, a 50% reduction in design rework, and an estimated 1.5 hours saved per consultant per day through faster knowledge access and improved code interpretation. Read more about this release in our Q2 2025 highlights.
In Q3 2025, SAP Joule for Consultants has gotten some key enhancements. Consultants can now leverage a new Prompt Guide for quick-start tips and a filterable Prompt Library to browse pre-formulated questions by role or area. The tool’s knowledge base is continually refreshed with the latest SAP Learning journeys and courses, Activate Roadmap content, and now integrates SAP-exclusive, gated-content Knowledge Base Articles (KBA) and SAP Notes. Once Joule provides an answer, the new “Copy Answer to Clipboard” function allows consultants to quickly share the entire response and specific code snippets for seamless integration into other applications.
SAP Joule for ConsultantsKnowledge Based Articles and SAP Notes
SAP Service and Asset Manager AI-assisted mobile execution General availability
Field technicians can now document job details more efficiently using AI-assisted voice commands within the SAP Service and Asset Manager mobile app. This mobile execution feature lets them capture work updates through natural language, which the system instantly converts into structured data, streamlining the job completion process.
By guiding the user and enabling a hands-free experience, this capability delivers a 50%* increase in technician productivity and a 75%* reduction in costs from job completion errors, fundamentally improving data quality and the mobile user experience.
Production supervisors can use the Shop Floor Supervisor Agent to proactively manage and resolve potential factory floor disruptions. The agent helps them quickly understand the severity of an issue, resequencing production orders and reallocating resources to maintain a seamless workflow.
This proactive approach boosts supervisor productivity in handling disruptions by 50%* and reduces unplanned downtime by two percent*, ensuring greater operational efficiency.
SAP S/4HANA Cloud Public Edition, product compliance AI-assisted compliance information processing Beta release
Master data specialists in product compliance can leverage an AI-assisted feature in SAP S/4HANA Cloud Public Edition to automatically process supplier compliance disclosures. The tool extracts key information, such as regulations and status data, and maps it directly to the corresponding compliance requirements within the system. This automation improves the accuracy of compliance data, reduces the risk of errors that could lead to fines, and allows specialists to focus on strategic priorities instead of manual data entry.
This can reduce organizations’ costs of processing disclosures by up to 90% and environmental management penalties and fines by 67%.
SAP Integrated Business Planning AI-assisted forecast results analysis SAP Early Adopter Care release
Demand planners can dramatically accelerate their forecast analysis using a generative AI summary embedded directly within their planning user interface. This intelligent narrative explains complex statistical details, such as why the best-fit algorithm was chosen, and provides clear recommendations for improving future results.
This enhanced visibility, powered by Joule, boosts planner productivity in analyzing forecasting runs by 25%*, enabling faster and more confident adjustments to the supply chain model.
SAP Integrated Business Planning AI-assisted analysis of inventory optimization results SAP Early Adopter Care release
Inventory planners can now leverage AI-assisted analysis to better understand the key drivers behind their recommended safety stock values. The feature supports root cause analysis by translating complex calculations – such as demand variability, lead time fluctuations, and service levels – into clear summaries of the factors influencing inventory optimization outputs.
This capability accelerates the speed of analysis and boosts confidence in system recommendations, helping to ensure that inventory outcomes are strategically aligned with crucial business goals for working capital management and customer service. Organizations will enjoy a 25%* improvement in inventory planner productivity.
AI-assisted analysis of inventory optimization results
SAP S/4HANA Cloud Public Edition AI-assisted processing of incoming quality certificates with SAP Document AI General availability
Quality technicians can elevate operational efficiency by automating the intake of quality certificate documents. The solution utilizes SAP Document AI to intelligently extract data upon upload, automatically matching it to corresponding system objects to update or generate certificate receipts with minimal manual intervention.
This streamlined workflow accelerates stock release and delivers significant business value, reducing certificate processing time by 70%* and cutting potential revenue loss from associated delays by an equal measure.
AI-assisted processing of incoming quality certificates with SAP Document AI
SAP S/4HANA Cloud Public Edition AI-assisted note corrections for project billing General availability
Billing specialists can enhance the professionalism of their invoices by leveraging the smart notes feature within the manage project billing application. This tool automatically suggests grammatical corrections for notes on time and expenses items, allowing specialists to review and approve changes instead of performing tedious manual edits.
By improving invoice accuracy and speeding up generation, this capability directly reduces the time spent on note corrections by 50%* and helps to shorten customer payment cycles.
SAP S/4HANA Cloud Public Edition AI-assisted explanation of fixed asset key figures General availability
Asset accountants can demystify complex financial data with a new AI-powered feature that explains fixed asset calculations in simple, natural language. This tool lets them quickly comprehend asset valuations, ensure compliance, and answer stakeholder questions rapidly and confidently.
This intuitive approach reduces the effort spent analyzing asset values and responding to inquiries by up to 75%*.
AI-assisted explanation of fixed asset key figures
The supplier invoice verification capability in SAP S/4HANA Public Cloud enables accountants to interact with Joule using natural language to get immediate updates on supplier invoices, such as identifying the current approver or checking a payment status. They can also perform crucial tasks, like releasing an invoice from a payment block or canceling a posted document, without leaving the conversational AI. By providing this direct access to both information and transactional capabilities, the solution drastically reduces time spent on manual searches and boosts the overall productivity of the accounts payable team. The capability reduces the time required to search for invoice details by 60%* and provides a 10%* improvement in overall accounts payable productivity.
Cost accountants working in SAP S/4HANA Cloud Public Edition can now use the AI-assisted costing variant explanation for precise, natural language explanations for complex costing variants. This feature helps them quickly understand the logic behind product price calculations, ensuring they can efficiently select the correct parameters for cost estimates.
This intelligent guidance streamlines configuration and troubleshooting, delivering a 66%* reduction in the time needed to set up calculations and significantly increasing efficiency when resolving valuation errors.
Costing variant explanation for Joule with SAP S/4HANA Cloud Public Edition
Purchasers managing procurement timelines in SAP S/4HANA Public Cloud can leverage Joule to execute mass updates of delivery dates. When a supplier communicates a schedule change, purchasers can use natural language to identify all relevant purchase order items and apply the new dates in a consolidated action.
This capability eliminates repetitive manual data entry and ensures downstream planning is based on the most accurate information, resulting in an 80%* increase in purchaser productivity for this task.
SAP S/4HANA Cloud Public Edition AI-assisted smart solution for situations in My Home Beta release
Upon logging into SAP S/4HANA Cloud Public Edition, business users can now leverage a smart homepage that automatically summarizes key updates and tasks requiring their attention. This feature provides a comprehensive overview of significant changes since the user’s last session, allowing them to identify and act on high-priority items immediately.
By bringing actionable insights directly to the entry page, users can boost productivity and significantly reduce the time spent on daily tasks, freeing them to focus on higher-value activities. Employees will see an up to 46%* reduction in time needed to resolve situations.
AI-assisted smart solution for situations in My Home
SAP S/4HANA Cloud Public Edition AI-assisted smart personalization of My Home for applications Beta release
SAP S/4HANA Cloud Public Edition users can now personalize their homepage by using natural language to find the right applications for their tasks. The AI-powered feature interprets the user’s request and suggests the most relevant app, which can be added directly to the My Home entry page with a single click.
This significantly reduces users’ time searching for tools and helps new users get up to speed more quickly. The personalization costs of My Home are reduced by up to 33%*.
AI-assisted smart personalization of My Home for applications
SAP S/4HANA Cloud Public Edition AI-assisted easy fill Beta release
With the easy fill feature, SAP S/4HANA Cloud Public Edition users can populate business object fields using natural language. This streamlines data entry by allowing users to describe an update in a business-relevant format, which the system then uses to automatically and accurately populate all corresponding fields.
This accelerates the process, improves data accuracy, and ensures all required information is captured, leading to an 80%* increase in speed, enhanced data accuracy, and a significant reduction in business process complexity and user training time.
SAP S/4HANA Cloud Public Edition AI-assisted payment exception analysis and explanation Beta release
Accounts payable accountants using SAP S/4HANA Cloud Public Edition can more efficiently analyze and resolve payment exceptions. The feature provides enhanced tools to search payment logs and view a transparent history of changes made to payment proposals.
This enables users to quickly identify the root cause of an issue, leading to a higher rate of on-time payments and improved transparency for both end-users and auditors. Overall, it will increase the average rate of on-time payments by up to 85%*, reduce the time for analyzing payment run logs from up to one hour to just 10 minutes*, and lower the overall cost of SAP support.
AI-assisted payment exception analysis and explanation
Business travelers can streamline their trip planning with the Booking Agent in Concur Travel. The Joule Agent analyzes individual preferences, company policies, and budgets to deliver personalized flight and hotel recommendations through a conversational interface.
This approach reduces the time needed to book a trip by 11% *and improves user engagement by 50%*. It also increases policy compliance and simplifies the overall booking experience.
Joule with SAP Ariba solutions General availability
Procurement professionals using SAP Ariba solutions, from sourcing experts to casual requisitioners, can now avoid navigational and transactional complexities. Joule integrates with SAP Ariba Sourcing, SAP Ariba Supplier Management, and SAP Ariba Buying, providing intuitive navigation and natural language processing for information access and task completion.
This results in up to 50%* faster informational searches and up to 50%* quicker execution of navigation and transactional tasks, enabling procurement teams to redirect their efforts toward strategic activities and maximize their contribution to organizational goals.
SAP Fieldglass Service Procurement AI-assisted document information extraction General availability
With AI-assisted document information extraction, project managers can streamline the extraction of SOWs from existing files. This helps them reclaim time and eradicate errors during critical migrations. SAP Fieldglass Service Procurement extracts essential SOW details from existing PDFs. This advanced capability shifts the focus for project managers from tedious manual data entry to cultivating stronger collaboration among all stakeholders in the SOW life cycle.
The ultimate benefit is a marked 80%* reduction in the time required for SOW creation, a significant decrease in the risk of costly errors, and an overall improvement in collaborative efficiency.
E-commerce product managers who optimize global product catalogs can use the Catalog Optimization Agent for intelligent automation within SAP Commerce Cloud. This Joule Agent continuously evaluates product descriptions, attributes, and translations to identify and flag inconsistencies or gaps, ensuring accurate and complete information.
This enhancement of merchandising standards improves product discoverability. It drives higher conversion rates, resulting in significant efficiencies, such as a 70% reduction in translation time and a 65% decrease in the time spent adding descriptions per asset.
Customer service and sales teams can enhance their support capabilities by deploying the Digital Service Agent to respond to inquiries in natural language. This Joule Agent leverages a company’s internal SAP business knowledge to instantly provide accurate answers and resolve common issues. The agent integrates with existing business portals and e-commerce platforms through content-rich APIs and uses machine learning to continuously improve its response quality.
This automation frees human agents to focus on complex, high-value interactions, ultimately decreasing support costs, improving overall customer satisfaction, and boosting conversion rates. Organizations can increase sales staff productivity by 50%*, service staff productivity by 50%* for agent-handled tasks, and overall operational performance.
SAP Datasphere AI-assisted semantic generation General availability
Data analysts often spend valuable time manually defining the semantic types for ingested non-SAP data, a necessary but time-consuming preparation task. SAP Datasphere accelerates this process with its AI-assisted semantic generation. The embedded feature automatically recognizes and assigns the correct semantic characteristics to data, allowing analysts to bypass manual preparation and move directly to higher-value modeling work.
This capability reduces the time and costs associated with creating semantics for non-SAP entities by up to 95%* and empowers organizations to derive insights from their data faster.
SAP Analytics Cloud AI-assisted commenting General availability
Within SAP Analytics Cloud, a new AI-assisted commenting feature helps users consume and create commentary. For business analysts, the tool can automatically summarize long comment threads, aggregate comments along a data hierarchy for new insights, and translate the results into the user’s preferred language.
Users can get the help of AI to rephrase their input when authoring comments for improved quality and clarity. This capability dramatically reduces the time needed to analyze qualitative feedback, enabling faster and better-informed decision-making. Organizations will enjoy a dramatic increase in efficiency, with an 80%* reduction in the time required to rephrase business comments, an 80%* reduction in time to aggregate and translate descendant comments, and an 80%* reduction in the time it takes to summarize and translate comments by cell or thread.
SAP Analytics Cloud AI-assisted data actions General availability
SAP Analytics Cloud now assists planning professionals by automatically generating advanced formula scripts from natural language descriptions. Users can write a comment explaining the desired logic, and the AI will create the corresponding script. Conversely, the tool can also analyze an existing script and generate business-friendly comments, greatly simplifying documentation and knowledge transfer.
This dual capability equips organizations with a 75%* reduction in the time needed to author scripts and a 75%* reduction in the time required to create fully documented scripts.
SAP Analytics Cloud AI-assisted chart summary General availability
Users can automatically generate a text summary for any chart using the SAP Analytics Cloud add-in for Microsoft PowerPoint. The feature creates a three-bullet point summary inserted directly into the presentation as editable text with a single click. The summary can be regenerated on demand to ensure it always reflects the latest data in the source chart.
This feature significantly reduces the time spent writing presentation commentary. It improves chart comprehension for the audience, offering an up to 96%* reduction in time for writing and updating a chart summary.
SAP Analytics Cloud AI-assisted calculations General availability
A new AI feature simplifies working with calculations in SAP Analytics Cloud. Users can now generate complex calculation formulas simply by describing what they need in natural language. Conversely, the tool can also take an existing, complex formula and explain its function in clear, easy-to-understand text.
This dual capability cuts the time required to create and understand calculations by 60%*, making the platform more accessible and efficient for all users.
SAP Document AI Embedded edition and workspace General availability
SAP Document AI, embedded edition, automates the entire document lifecycle within enterprise processes. The solution can automatically retrieve documents from sources like email inboxes, extract key information based on predefined templates, and then seamlessly post the data into target systems like SAP S/4HANA. This end-to-end automation accelerates document handling, improves data accuracy, and reduces the delays and value loss associated with manual processing.
SAP Document AI workspace is the central administration hub for managing automated document processing. It provides a comprehensive suite of tools for administrators to define data extraction schemas, orchestrate intelligent workflows, and integrate various input channels. The workspace also includes real-time monitoring and analytics, offering complete transparency and control over performance. Centralizing these functions streamlines the setup and governance of document AI solutions, accelerating deployment and simplifying the management of large-scale document processing. Both will grant organizations a 70% *reduction in document processing time, an 83% reduction in template maintenance, and a 40%* mitigation of the value lost to manual processing delays.
In today’s always-on, digital-first world, customers expect answers now, not “within 16 business hours.” While great support requires human empathy, some issues can be resolved with human-generated knowledge at first contact. This is where instant resolution and self-service tools come in. These tools play a crucial role in building fast, scalable, and modern customer support experiences.
As the first step in a much broader playbook toward a next-gen, agentic case resolution workflow, SAP is launching instant resolution and self-service tools to help make support smarter and more proactive. How do these offerings help in real-world support scenarios?
AI-accelerated instant resolution
Imagine a customer submits a routine ticket about a known error during a routine update. Instead of waiting in a queue, the customer gets an instant response from a specifically trained AI agent with a direct link to a relevant SAP Note or SAP Knowledge Base Article. It’s accurate, contextual, and fast. What’s more, it can reduce ticket volume and free up engineers to handle more complex or urgent problems. As a result, the customer resolves their issue in minutes with no back-and-forth or productivity loss.
Reach further across your business to solve bigger problems with Joule Agents
Take another example of a user uploading logs after encountering a defect. An instant resolution tool like a smart log analyzer can review the data, immediately flag the root issue, and respond to the user with a link to the fix. What you get is near-instant technical diagnostics and zero-escalation resolution.
Instant resolution has clear, real-world benefits in customer support: faster answers, fewer escalations, and a better experience for users. But beyond the promise of speed and convenience, how effective is it really? What does the data tell us about the quality and reliability of AI-driven support at SAP?
Let’s take a look at a few metrics that shed light on the performance of our Auto Response Agent and the value it can deliver.
Agentic AI turns support from reactive to action-oriented, dramatically reducing time-to-resolution while enhancing accuracy. For example, the confidence rate of SAP’s Auto Response Agent is at 80%. In other words, to avoid wasting the customer’s time, this agent can deliver highly relevant solutions with a confidence score of 80%. This is a strong indicator of the quality our AI agents can offer.
First contact resolution (FCR) is a general customer service KPI and indicates that the case is closed after the first interaction either with humans or with AI agents. The FCR rate for cases that are answered automatically by SAP’s new Auto Response Agent is currently at 40%. This is in line with what human interactions achieve.
AI-enabled self-service
Before AI, self-service in customer support was mostly static and manual, like FAQs, basic help articles, and keyword-based search. While these knowledge base articles are extremely helpful, customers had to dig through generic content, hoping to find something relevant, often with little guidance or context. There was no personalization, no real-time assistance, and limited ability to troubleshoot complex issues on their own. It worked for simple problems but often left users turning to human support for detailed answers.
Instead of prompting users to search through static FAQs or documentation, AI dynamically surfaces the most relevant knowledge base articles, fixes, or guided workflows based on issue context, behavior, and history. Instead of a manual hunt, customers can take advantage of an intelligent, conversational experience—often resolving issues before a ticket is even needed. The result? Fewer support cases, faster resolutions, and more empowered customers.
Thanks to SAP’s AI-integrated self-service offerings, we’re able to instantly resolve customer issues four out of the five times they come to us. Structured knowledge and content allows us to build AI and AI agents with high confidence levels. Currently, SAP’s customer support addresses over 82% of issues via self-service.
AI and the evolving role of human expertise
This move to augment auto response with AI isn’t about replacing people. It’s about freeing up people so that they can focus on high-impact tasks that need creative thinking and human insight. SAP’s instant response and resolution are only activated when the system is very confident with its response. Our commitment to the relevant, reliable, and responsible use of AI ensures that there’s no experimentation with customer cases that deserve hands-on attention from engineers and experts.
The road ahead
We move forward with a clear goal to achieve a support system that is faster, smarter, and more human because of its intelligent use of AI, not in spite of it. By augmenting first-touch support with agentic AI, SAP has a blueprint for handling simple and complex issues at all levels of enterprise support.
Stefan Steinle is executive vice president and head of Customer Support & Cloud Lifecycle Management at SAP.
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Soley GmbH and its customer CERATIZIT Group, nominees for this year’s SAP Innovation Awards and winners of the Supply & Demand Chain Executive award earlier this year alongside SAP, have demonstrated a groundbreaking approach to sustainable product portfolio optimization.
Through their innovative implementation of Soley’s Product Mining Platform with SAP’s supply chain management technologies, they prove that sustainability and profitability can go hand in hand.
The challenge: managing complex product portfolios at scale
CERATIZIT Group, a leading provider of hard material solutions for machining and wear protection, faced a challenge common to many modern manufacturing companies: managing a complex product portfolio with over 65,000 products. The company’s Cutting Tool Solutions division needed a solution to balance economic and ecological objectives while maintaining competitive advantage.
Klaus Lupfer, product lifecycle manager at CERATIZIT Deutschland GmbH, explains the company’s motivation: “In addition to the economic perspective on the product portfolio, the ecological aspect was equally important when partnering with Soley. As a company committed to sustainability for years, we are especially excited about the opportunities that the expansion of product carbon footprint data offers.”
Equip your team with AI-enabled supply chain management software
The challenge was not just the product portfolio’s size but also the lack of transparency regarding product performance and sustainability metrics. Employees spent considerable time compiling reports rather than making strategic decisions, while limited insights into critical materials and suppliers prevented efficient phaseout of high-emission products.
AI-powered product portfolio analysis
Munich-based Soley GmbH, a past participant in the SAP.iO program, SAP’s former startup accelerator designed to foster and integrate innovative solutions into the SAP ecosystem, developed an innovative response to this challenge. The Soley Product Mining Platform, available as part of SAP’s extension and add-on solutions, transforms complex product data into actionable insights through three core, AI-driven innovations that enable faster, smarter, and more impactful business decisions.
AI Advisor uses AI to recommend precise actions—for example, suggesting which products should be phased out to minimize carbon footprint without sacrificing margins.
AI Assistant provides an intuitive, natural-language interface that allows users to effortlessly interact with Soley, without requiring deep technical expertise.
AI Detective analyzes data to uncover hidden dependencies and reveal strategic opportunities, such as identifying which configuration options should be eliminated to optimize both profitability and sustainability.
The Soley Product Mining Platform draws data from SAP S/4HANA and SAP Business Warehouse, utilizing SAP Business Technology Platform (SAP BTP) as the service layer. SAP Datasphere helps consolidate SAP data and analytics, while SAP Analytics Cloud provides the analytics that form the core of the AI model. This technical architecture enables intelligent data extraction and transformation through SAP Databricks, while massive graph analytics enable complex dependency analysis.
“With these SAP solutions, we’re delivering a true game changer for the sustainability of the high tech and manufacturing industries,” says Ephraim Triemer, shareholder and advisor of Enterprise Accounts at Soley. “For the first time, our customers can go beyond ESG reporting and take real action—driving sustainability while staying laser focused on profitability.”
Seamless SAP integration creates value
By combining CERATIZIT’s Product Carbon Footprint (PCF) data with financial metrics, the Soley Product Mining Platform creates a digital twin that uncovers opportunities, identifies risks, and analyzes product hierarchies, bills of materials, and carbon footprints. With AI-driven intelligence guidance, Soley developers ensure the platform’s capabilities enable decisions and outcomes that improve both profitability and environmental stewardship.
Earlier this year, Dominik Metzger was appointed as president and Chief Product Officer of SAP Supply Chain Management, bringing a renewed focus on resilience, sustainability, and intelligent automation.
“My chief priority is to ensure that we help customers not only respond to disruptions but also proactively prepare and act,” Metzger said. “We can do so by leveraging AI, generative AI, real-time data, and predictive analytics with the power of SAP’s technology. Our vision is to build an autonomous supply chain—connected, contextualized, and collaborative.”
SAP SCM leadership driving transformation
The implementation delivered impressive, measurable results that demonstrate the power of combining AI-driven analytics with SAP technologies. CERATIZIT achieved an 87% implementation rate of suggested measures, driving product sustainability and supply chain optimization. Simultaneously, the company realized a reduction of over 30% in end-of-life “ballast” products with negative carbon footprints while creating 100% transparency in sustainability data across all elements, product sets, and aggregation levels.
The business impact was equally impressive: CERATIZIT recorded a 10% increase in its Earnings Before Interest and Taxes (EBIT) through optimized working capital, a 75% improvement in delivery reliability and resilience, and a 40% inventory reduction within nine months. Return on investment was achieved in less than 12 months.
Alexander Springer, CEO of Soley GmbH, explains the strategic significance: “If you know which products are the most critical to the overall success of your business, you can focus on safeguarding the value chain for those products, taking proactive steps to avoid any potential supply risks.”
A model for sustainable digital transformation
The successful partnership between CERATIZIT, Soley, and SAP demonstrates how modern companies can achieve both economic and ecological goals through intelligent use of data and AI. The combination of proven SAP technologies and innovative analytics solutions creates measurable value for companies of all sizes. For other SAP customers and partners, this example shows that sustainability and profitability need not be opposing forces—with the right technologies and partners, both objectives can be achieved simultaneously.
Global pressures are intensifying, regulations are evolving, and value chains are growing more uncertain. In this complex environment, companies are seeking to manage regulatory, market, and environmental externalities with proactive strategies and strategic action. SAP’s answer is a suite of sustainability solutions that can enable reporting, optimize towards sustainable business transformation, and build resilience against evolving global challenges.
Since 2021, SAP Sustainability Footprint Management has been SAP’s key solution for efficient carbon management. We are excited to share major new updates, both delivered and planned, as the solution evolves into a new phase: one where customers rely on SAP Sustainability Footprint Management as their single source for environmental footprints beyond carbon.
SAP Sustainability Footprint Management is an ERP-centric, AI-enabled foundation to help calculate, analyze, and manage your company’s environmental impacts. Read on for details about changes that enable companies to move beyond carbon reporting and turn sustainability into competitive advantage.
Decarbonize your value chain with ERP-centric carbon management
A single source for scalable footprint calculations, optimization, and reporting
Companies today face growing pressures: meeting evolving regulations and standards, rising investor expectations, high carbon and emissions-related costs, and data insights that flow back into processes like procurement, finance, or strategic planning.
As companies seek to keep up, they need highly accurate footprint data that is grounded in actual business data. Delivered and upcoming updates to SAP Sustainability Footprint Management extend footprint calculations beyond CO2 emissions to include other impact categories, such as land use, energy, waste, and abiotic resource depletion. With insights into more environmental levers, your company can fulfill the most common reporting standards, manage risk, decrease costs, and control externalities.
SAP Sustainability Footprint Management can turn fragmented data into integrated, actionable insights. By leveraging actual business data from SAP Cloud ERP and enriching it with additional sources such as energy flows and supplier information, it helps automate the calculation of accurate, audit-ready footprints at both corporate and product levels. Embedded into core business processes like procurement and finance, these insights enable companies to move beyond compliance-driven reporting toward strategic sustainability that can drive competitive advantage.
Updates to SAP Sustainability Footprint Management extend the same data governance, auditability, and automation to more impact areas. From the corporate level down to individual products, this enables calculations of actual footprints—not just estimates—for numerous environmental factors. Automation and AI capabilities help reduce manual effort, while high data quality can ensure that reporting is detailed and decision-making is well-informed.
One foundation, many environmental levers and business outcomes
Staying competitive in a changing global environment and driving change make it critical to identify ways to reduce costs and invest in AI-based technology. Because SAP Sustainability Footprint Management is deeply integrated with SAP Business Suite, it can enable customers to gain transparency across their entire supply chain—thereby making sustainability actionable and surfacing sustainability insights where decisions are made across the enterprise.
SAP Sustainability Footprint Management is the single source of truth that can be embedded across your operations, turning reporting into business value.
The new phase of SAP Sustainability Footprint Management moves from compliance-driven reporting to steering and value creation. The updates are part of SAP’s vision to transform sustainability data into a catalyst for long-term business value. Our approach to sustainability treats environmental footprint calculations—now with an expanded scope in SAP Sustainability Footprint Management—as a strategic asset that enables businesses to make business decisions like:
Innovating products and services to decrease environmental impact and support a more circular economy
Driving environmentally-sound value chains with better material sourcing and design decisions
Identifying ways to increase resource efficiency, create new revenue streams, and achieve higher margins
Budget and optimize for environmental related costs, like anticipated carbon usage
Building a strategic relationship with suppliers and manufacturers, leveraging sustainability data to drive mutual growth and competitiveness
SAP’s suite of sustainability solutions can enable reporting, insights, and confident decision-making across every process, product, and partner network. Our approach helps bridge the gap between sustainability, finances, and operations. SAP’s portfolio of sustainability solutions is evolving to make sustainability actionable, measurable, and more embedded, powered by AI, trusted data, and deep process integrations.
Listen to the recent Inside SAP S/4HANA Cloud podcast episode to learn how BASF Coatings uses SAP Sustainability Footprint Management to calculate, manage, and reduce environmental impact. Check out other recent SAP Sustainability Footprint Management updates here.
