No Thirsty Fans at the European Championship Thanks to SAP Customer Checkout

The excitement of football fans in Europe and around the world for the European championship this summer is high, as Germany takes on the role of host for the second time in the history of the tournament.

While fans enjoy action-packed games, the service in the stadiums also plays a crucial role. Food and drinks are an important part of the stadium experience, and smooth processes are essential for this. Fans want to get their favorite snacks and drinks quickly so they don’t miss a minute of the game. Efficient service not only ensures satisfied visitors but also contributes to the overall mood and atmosphere in the stadium.

This means that the behind-the-scenes systems for orders and payments must function flawlessly. Fast and reliable checkout systems are essential to avoid long queues and serve fans in the shortest possible time. A smooth transaction process helps fans enjoy the action on the field without interruptions.

SAP Technology Drives Smooth Processes at the Stadiums

SAP is also part of the action. SAP Customer Checkout, an integrated point-of-sale application for the gastronomy and retail industry, helps ensure that the fans’ catering runs smoothly and efficiently. The application is in use at four venues of the championship: Munich, Stuttgart, Duesseldorf, and Cologne, where it has already proven to be effective at numerous events.

The application is designed to serve a large number of fans in the shortest possible time, even during high visitor traffic periods. Its efficiency has been successfully demonstrated not only in football stadiums but also at large international events such as EXPO 2020 in Dubai. The payment flexibility in SAP Customer Checkout can also be a great advantage, allowing international visitors in particular to pay with Alipay, Apple Pay, or other options.

Caterers at the Venues Rely on SAP

The catering providers in Stuttgart, Duesseldorf, Cologne, and Munich already use SAP Customer Checkout and are delighted with the results. Michael Fichtner, CIO of FC Bayern Munich Digital & Media Lab, says: “We have been relying on SAP Customer Checkout at the Allianz Arena in Munich for years and appreciate the speed, reliability, and variety of payment methods available. We are also expecting numerous international visitors during the European championship and trust that SAP Customer Checkout will ensure smooth processes.”

The use of SAP Customer Checkout at the 2024 tournament is also a significant milestone for SAP. “We are excited to be part of the European championship, the biggest football event of the year in Germany, and to optimize processes for fans, cashiers, and caterers with SAP Customer Checkout,” says Fadi Naoum, senior vice president at SAP Sports and Entertainment.

This article first appeared on the German SAP News Center.

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SAP Digital Commerce Solution Leads in B2B and B2C Markets

The SAP digital commerce solution, SAP Commerce Cloud, has emerged as a pivotal player in the digital commerce space, driving the success of thousands of global companies. E-commerce continues to demonstrate significant growth, as evidenced by recent statistics from the Census Bureau of the Department of Commerce. In May 2024, the Bureau reported that U.S. […]

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Iren Group Improves IT Service Desk Processes with SAP Build Apps

The leading Italian multiutility company Iren Group follows an ambitious 2030 vision to meet the needs of citizens and territories. It is built upon three strategic pillars: ecological transition, territoriality, and service quality. On its overall innovation path, Iren identified opportunities to improve its IT device assignment, replacement, and return processes.

With one specific device assignment use case in mind and based on its existing relationship with SAP AppHaus, Iren approached SAP in early 2024. The company’s goal was to not only make the corresponding processes more efficient but also eliminate potential error sources; it had detected errors caused by reliance on e-mail communication or through error-prone manual data entry. What’s more, the company wished to have transparent process insights and get real-time updates on device status and availability.

Building on SAP BTP

To work on this innovation step, Iren Group’s IT department asked for expertise support in testing and applying SAP Build Apps. For a first kick-off meeting, the SAP AppHaus team invited Burak Demir, product manager, SAP Build Apps, to join the project. With the customer’s system landscape built on SAP Business Technology Platform (SAP BTP), the joint project team took a first step to check the SAP Discovery Center site for existing solutions. They encountered a helpful use case in the “Keep the Core Clean Using SAP Build Apps with SAP S/4HANA” mission. The mission allowed them to build upon prior experiences, benefit from existing material, and get helpful guidance that was, to a certain extent, applicable to Iren’s system landscape.

The New Solution: SAP Build Apps and SAP Build Work Zone

The new solution consists of different components, such as SAP Build Apps, SAP S/4HANA, SAP Build Work Zone, as well as the SAP S/4HANA solution for waste and recycling, which provides a platform for managing device records and information.

“My role in this project was to be available for very specific questions,” Demir says. “Iren’s citizen developers did a great job in using and applying the available material and resources! They used SAP Build Apps very successfully to solve one defined use case, which is exactly what the product was made for. And even if the impact of this one web application may not be too impressive yet because of the number of users, the enablement and experience the customer team gained in creating it is invaluable. I am sure it will encourage the team to look for more innovation opportunities that can be addressed with the help of SAP Build Apps.”

Smooth Operations and Transparency in Device Management

With the new web application that was built with SAP Build Apps and deployed to SAP Build Work Zone, Iren gained real-time updates and visibility of device status. The seamless integration with OData library allowed for automatic device creation and updates, eliminating the need for manual data entry. The use of the new solution further improved the accuracy and reliability of device records. What’s more, it brought about significant time savings, enhanced transparency, and much-desired visibility into device status.

“In our IT department, this app has truly improved our device assignment processes by eliminating the manual process via e-mail and automatically importing data from an SAP Build Apps web form into SAP,” Sara Miola, IT specialist at Iren Group, says. “We have achieved significant time savings and increased efficiency, as the time spent has been reduced from several days to few minutes. The implementation of SAP has enabled us to overcome our challenges, resulting in streamlined processes and enhanced device management effectiveness.”

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SAP Business AI: Q2 2024 Release Highlights

SAP Business AI is making remarkable progress in our effort to redefine the way businesses run. More than 27,000 customers already rely on SAP Business AI to achieve unseen business outcomes and achieve real-world business results.

At SAP, Business AI is embedded across our enterprise solutions, grounded in contextualized business data and process knowledge, and built on ethical AI practices.

With Joule, our generative AI copilot, users can work in natural language, revolutionizing the user experience. By the end of this year, we will have over 100 new high-value AI use cases across the SAP portfolio and 80% of the most-used tasks will be infused in Joule, helping our customers be more productive and efficient.

SAP also provides now access to all frontier and leading open source models through the generative AI hub in SAP AI Core on SAP BTP, the only platform on the market that allows customers and partners to extend embedded generative AI use cases with full large language model (LLM) flexibility while relying on deep business process integration and secure data access.

This year at SAP Sapphire, we announced a myriad of new business AI capabilities throughout our cloud portfolio, new integrations of our generative AI copilot Joule, and partnerships with companies to lift enterprise software in the era of AI.

SKF Selects RISE with SAP for a Frictionless Move to the Cloud

WALLDORF SAP SE (NYSE: SAP) today announced that SKF, one of the world’s leading makers of innovative and sustainable solutions for bearings and rotating equipment, has selected the RISE with SAP solution to future-proof its global operations, simplify its IT infrastructure and leverage innovative technologies such as artificial intelligence and machine learning.

RISE with SAP: Modernize legacy ERP from SAP with AI-powered cloud ERP

By choosing to move to the cloud, SKF will be better equipped to manage its business operations, adapt to new sustainability policies and regulatory changes and enable green ledger capabilities for carbon accounting.

“Transitioning from a traditional on-premise setup to the cloud demonstrates our commitment to operational efficiency,” SKF Head of Global Digital Services Pedro de Freitas said. “By integrating the existing SAP S/4HANA software into its advanced cloud strategy, SKF will be able to boost critical business sectors, including finance, parts supply, warehousing, supply chain and manufacturing. Moving to the cloud is a choice that is aligned with SKF’s philosophy of pushing the boundaries and supporting progress toward a sustainable future.”

According to SKF, roughly 20% of global energy goes to overcoming friction. Swedish-based SKF provides products at the center of multiple industries to reduce friction and maintain optimal temperature and speed to have efficient production output. Its products are used across industries that include transport, agriculture and food and beverage.

By transitioning to SAP S/4HANA Cloud through RISE with SAP, SKF will take advantage of a smooth, secure migration of their on-premise ERP to the cloud while being able to make data-driven business decisions with real-time operational insights and embedded intelligence. Relevant, reliable and responsible business AI will be built directly into SKF’s processes and aligned with internal AI strategies.

“With our AI- and cloud-driven solutions, we help our customers to become more efficient, resilient and sustainable,” said Emmanuel Raptopoulos, president of SAP Europe Middle East and Africa. “We have had a strong collaboration for many years, and we will continue working closely with SKF to identify new innovative solutions and opportunities for streamlining processes.”

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SAP Sustainability Solutions Excel in Carbon Reporting

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How AI Is Helping Defeat Infant Blindness in India

In the expanses of India, where healthcare resources can be limited, the use of AI technology from SAP and CleaVision is casting a ray of hope for newborn babies vulnerable to Retinopathy of Prematurity (ROP), a condition that – if left untreated – can lead to irreversible blindness. This groundbreaking combination of medicine and technology provides a tangible solution to prevent blindness in newborns across India.

ROP is a disease that affects premature babies and impacts India significantly, since the country has more than 3 million babies born premature every year, the highest number in the world. “About 25% to 40% of these babies have a risk of developing ROP,” says Dr. Anand Vinekar, head of the Department of Pediatric Retina at Narayana Nethralaya Eye Institute in Bangalore and the founder of KIDROP, a program working to address the problem of ROP in rural India.

Blindness from ROP is largely preventable if identified and treated within the first weeks of birth. But while the screening itself is not difficult for a trained provider, the challenge of detecting ROP in millions of premature babies is profound. Each preterm infant must be screened multiple times during the critical period, equating to upwards of 20 million exams per year if every preterm baby is screened, Dr. Vinekar says.

The vast distances that many families in India live from hospitals, combined with a critical shortage of specialized doctors, make this a nearly impossible task using current methods. However, KIDROP, CleaVision, and SAP are using AI to help bridge this gap and offer a lifeline to infants like Hanvith C.

€100 Million Investment Powers SAP Labs Munich Campus

The German enterprise software giant has unveiled its new SAP Labs Munich Campus, located in Garching near Munich, marking the completion of a nearly three-year construction project. The recent development represents a significant investment by SAP, totaling 100 million euros, which underscores the company’s commitment to bolstering research and development activities within Munich. This move […]

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