The global supply chain landscape remains under pressure, facing unprecedented challenges and poised to undergo seismic shifts based on geopolitical conflicts, climate events, and workforce shortages. Persistent disruptions are sending shockwaves through the global economy, forcing companies to reimagine their operations and seek innovative technologies to build resilience against an increasingly unpredictable future.

In this era of constant disruption, SAP stands at the forefront of supply chain transformation. Our vision is clear: to empower our customers with transparent, resilient, and sustainable supply chains. We’re committed to delivering innovative cloud solutions and collaborative business networks that enable autonomous supply chains seamlessly integrated with SAP Business Suite.

To spearhead this critical business, SAP recently appointed Dominik Metzger as the new president and chief product officer of Supply Chain Management at SAP. Metzger brings a wealth of experience and deep-rooted passion for tackling supply chain complexities. His years of hands-on work with customers navigating disruptions and driving transformation make him uniquely qualified to lead SAP’s new unit. This team combines SAP’s digital supply chain, business network, and field service management solutions, positioning the company to address the multifaceted challenges of modern supply chain management.

Nearly three months into this role, I caught up with Metzger to hear about how he’s adapting and his vision for the future of supply chain management at SAP.

Q: Having spent the last five years working in a variety of roles at SAP, what are your priorities for the new role?

A: During my time at SAP, I’ve seen how supply chain management has transitioned into a dynamic and connected ecosystem that demands constant collaboration, end-to-end data integration, and agile processes to keep pace with constant disruptions. My chief priority is to ensure that we help customers not only respond to disruptions but also proactively prepare and act. We can do so by leveraging AI, generative AI, real-time data, and predictive analytics with the power of SAP’s technology. Our vision is to build an autonomous supply chain, enabling customers to have highly efficient processes and personalized, context-rich insights that incorporate data from across the enterprise. This approach allows their teams to focus on truly complex decisions.

With SAP Business Suite, we offer our customers deeply connected, end-to-end supply chain processes—from product data management for discrete and formulated products to planning the demand, supply, production, and inventory levels to purchasing parts and materials to manufacturing execution, logistics, and finally asset and service operations. These processes are turbocharged with a wealth of AI capabilities to help truly bring the experience to a business user.

Yet, AI is only as good as the data it runs on, so we are committed to ensuring all processes are relevant and responsible. Our recent launch of SAP Business Data Cloud (SAP BDC) is a cornerstone of helping our customers fix their data at its very core, within the context of their business process. This makes any ontology or data semantic discussion obsolete: SAP can provide out-of-the-box, semantically aligned data products, spanning end-to-end supply chain functions, enriched with unstructured data through our partnership with Databricks.

Our AI-first strategy will help enable companies to leverage the wealth of structured and unstructured data to become highly adaptive and, ultimately, autonomously act on even the most complex disruptions. This holistic approach helps guarantee that customers will shape their supply chain strategies with real-time intelligence. By embedding this technology deep into SAP’s supply chain management applications, we can drive greater productivity, improve operational efficiency, and create more resilient, agile networks that can adapt to shifting market conditions. We are now conquering the next frontier of truly autonomous supply chain agents, contextually rich and deeply anchored in customers’ business processes.

Now, one of the most valuable sources of data we have not yet discussed: data out of your n-tier supply chain. In the highly interconnected environments companies are operating in, the supply chain business is a network business. My top priority is to enable our customers to benefit from the immense value of SAP Business Network. Our emphasis lies on increasing operational visibility and efficiency. Deep collaboration can enable buyers to identify new sources of supply, even during times of disruption. With market conditions constantly shifting, we are helping businesses to identify risks in the depth of their upstream supply chains to keep operations running and significantly reduce time to recovery.

How has your previous experience helped shape you for this position?

My career has taken me around the world—from Southeast Asia to Europe to the Northeast United States—and through various roles. In my early days, I served as a supply chain application consultant, learning the nuances of SAP technology, the intricacies of industry processes, and the challenges that go along with technology transformations for SAP customers. This helped shape my approach, as I aim to deliver real value by ensuring our solutions are adaptable and capable of driving meaningful business outcomes.

Additionally, while I’m now based in Munich, Germany, I spent years of my adult life in Singapore and New York City. I was exposed to different business cultures, market dynamics, regulatory environments, and languages. This reinforced the importance of flexibility, creativity, and inclusivity, as SAP supply chain management strives to build globally scalable solutions. In this new role, I’m combining those insights and experiences to guide supply chain management at SAP. I want our offerings to align with the real-world challenges our customers face daily, regardless of whether they’re a retailer in Asia or a manufacturer in North America. Ultimately, my experience has driven my commitment to ensuring our solutions are relevant, adaptable, and impactful.

Can you share some insight into what we can expect from SAP’s supply chain management team over the coming months?

We will focus on integrating SAP’s broader AI-first, suite-first strategy that enables customers to seamlessly implement advanced technologies into their daily operations. Our focus will be on expanding automation, improving supply chain orchestration, and bolstering business network collaboration—all critical steps to maintaining resilience in an ever-evolving market.

Another priority is reducing emissions and helping customers meet sustainability goals. Through SAP Green Ledger, customers can integrate carbon emissions data into existing digital supply chain technology, aligning sustainability with sourcing and supply chain management strategies.

My team is also working on several exciting product launches, including announcements at SAP Sapphire in May and SAP Connect in October. Be sure to tune into both events for more information.

A strong, diverse, and collaborative team is essential in addressing any client challenge. By uniting diverse perspectives and expertise under one vision, we can develop platforms that deliver meaningful, long-term business outcomes for SAP customers around the world.

Cindy McKendry is director of Corporate Communications for Intelligent Spend and Supply Chain at SAP.

SEATTLE — SAP SE (NYSE: SAP) announced new generative AI innovations and an expanded partnership with American Express at SAP Concur Fusion, the flagship conference for SAP Concur solutions users and experts.

SAP is embedding its generative AI copilot Joule into SAP Concur solutions, bringing the portfolio one step closer toward a fully automated travel and expense management process:

• Joule in the Concur Expense solution will help answer employees’ questions and ensure that expense reports are ready for submission with minimal effort. General availability is expected in the second quarter 2025.
• Joule in the Concur Travel solution — now in the SAP Early Adopter Care program with general availability expected later this year — will help plan locations for offsite meetings, providing meeting location recommendations and high-level flight and hotel cost estimates.

SAP Concur also announced an expanded partnership with American Express to simplify expense management for shared customers. SAP Concur and American Express are launching a real-time authorization data capability whereby American Express Corporate Card purchases automatically generate and categorize expenses in Concur Expense at the time of spend. This feature will first be available for meal expenses. It will also include mobile notifications that send the employee expense policy reminders in the moment.

SAP Concur is also working to expand access to its integration with Mastercard, which automates expense entry at the time of purchase, so more Mastercard customers can benefit from a simpler and more efficient experience.

Additionally, American Express Global Business Travel has integrated its hotel marketplace, featuring over 2 million properties across 180 countries with competitive rates, into the new Concur Travel solution, providing customers with access to comprehensive hotel content, including negotiated programs and preferred partner rates.

With its Concur Travel and Concur Expense solutions, SAP remains the market share leader for worldwide travel and expense management software, with 49.6 percent 2023 market share* These leading solutions are part of SAP Business Suite, SAP’s comprehensive portfolio of integrated solutions that combines our core cloud ERP and line-of-business applications, fueled by unmatched   business data and actionable AI.

To learn more about announcements or to join the virtual event, visit the SAP Concur Fusion website.

Visit the SAP News Center. Follow SAP at @SAPNews.

Media Contact:
Kelly Sheldon Murray, +1 (978) 708-6821, kelly.murray@sap.com, ET
SAP Press Room; press@sap.com

*IDC Worldwide Travel and Expense Management Software Market Shares, 2023: Resurgence of Business Travel Heralds a New Chapter in Travel and Expense Software, doc #US51658524, August 2024

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.  Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2024 Annual Report on Form 20-F.
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In today’s business landscape, enterprises need AI that reasons through challenges, anticipates outcomes, and takes action. That’s why SAP and NVIDIA are deepening our work together to deliver more advanced AI capabilities into the hands of businesses worldwide.

With NVIDIA’s latest announcement of Llama Nemotron reasoning models, SAP is strengthening its agentic AI strategy to help drive even greater business impact. These models allocate more compute time before responding to improve accuracy and enhance AI agents with advanced  decision-making and execution capabilities. By integrating them, Joule agents will become more adept at tackling complex business challenges—leveraging deeper contextual reasoning, making more precise decisions, and seamlessly interacting with enterprise data and systems to deliver more intelligent and autonomous operations.

Transforming business today: What SAP and NVIDIA have already achieved

The long-standing partnership between SAP and NVIDIA has already delivered AI innovations that are transforming business operations. Across industries, these AI innovations are revolutionizing how enterprises implement SAP solutions and develop applications on SAP Business Technology Platform (SAP BTP).

For example, consultants working on digital transformation projects, such as those driven through RISE with SAP, are now leveraging SAP Joule for Consultants, enhanced with NVIDIA NeMo™ Retriever microservices, to quickly surface relevant insights from SAP-exclusive content. Consultants can ask questions in natural language to instantly retrieve precise guidance from past implementations and get assistance in interpreting ABAP code. This helps reduce the time spent navigating documentation and troubleshooting complex application logic, accelerating solution design, minimizing delays, and improving overall project efficiency.

For developers, AI-driven code generation has become a catalyst for innovation. Joule for developers, powered by NVIDIA NIM™ microservices, part of NVIDIA AI Enterprise software platform, helps generate ABAP code faster and more efficiently by enabling faster AI inferences for code generation tasks. SAP and NVIDIA collaborated on end-to-end model development for Joule for developers, including data processing and training the models. LLMs trained on ABAP and SAP’s enterprise logic enable developers to write, explain, and optimize SAP-specific code efficiently. As a result, enterprises can reduce development time, improve code quality, and accelerate innovation, modernizing their SAP environments more effectively.

Beyond implementation and development, AI is reshaping how businesses visualize and interact with their products. Leveraging NVIDIA Omniverse technologies, SAP Intelligent Product Recommendation can bring real-time 3D visualizations to complex products, transforming how companies design, manufacture, and market their offerings. Businesses can now simulate entire supply chains before making capital investments, optimize factory layouts with physics-based modeling, and enhance customer engagement through realistic, interactive product experiences that improve decision-making.

These AI-driven advancements are already reshaping operations in manufacturing, retail, and asset-intensive industries, enabling users to make more informed decisions, unlocking greater efficiency, and enhancing customer satisfaction.

What’s new: Advancing AI reasoning agents to transform work

“SAP’s AI agents, orchestrated by Joule, reason through challenges, solve complex problems, and drive efficiency,” said Kari Briski, VP, Generative AI Software for Enterprise, NVIDIA. “SAP plans to integrate NVIDIA Llama Nemotron reasoning models to enhance AI-driven automation and enable businesses to optimize operations.”

With the integration of NVIDIA Llama Nemotron reasoning models, SAP will continue to advance the reasoning of Joule agents, redefining enterprise automation and allowing enterprises to scale automation with confidence and drive efficiency across end-to-end business processes.

The future of business AI

Together, SAP and NVIDIA are redefining how enterprises use and benefit from AI—bringing automation, intelligence, and efficiency to every facet of business operations. From advanced AI agents that execute complex cross-functional workflows to AI-driven development and immersive digital experiences, the possibilities are expanding rapidly.

Learn more about the SAP and NVIDIA collaboration today. Explore what AI can do for your business.

Walter Sun is SVP and global head of AI at SAP.