Datricks Integrates with SAP Signavio Solutions
The recent partnership expansion between Datricks and SAP, featuring the integration of SAP Signavio solutions, aims to revolutionize proactive risk management for organizations. SAP Signavio solutions represent a suite of tools focused on business process transformation. Initially developed by Signavio GmbH, which SAP acquired, these solutions facilitate comprehensive business process management and analysis. By integrating […]
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ElringKlinger Implements SAP Cloud-Based ERP Solutions
ElringKlinger AG, a leading global automotive supplier, has partnered with SAP to migrate its corporate IT systems to the cloud, utilizing SAP cloud-based ERP solutions to bolster its competitive edge in the dynamic automotive industry. ElringKlinger’s extensive product portfolio features innovative solutions for a range of vehicles, including those with electric motors, hybrid technology, and […]
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SAP Open Source Manifesto Boosts Collaboration
The German enterprise software giant has published the new SAP open source manifesto, highlighting its commitment to open source principles and community engagement. The manifesto solidifies the company’s role as a major contributor to the open source community, currently ranking among the top ten commercial contributors globally on GitHub within the OSCI. According to Juergen […]
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ElringKlinger
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SAP Open Source
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No Thirsty Fans at the European Championship Thanks to SAP Customer Checkout
The excitement of football fans in Europe and around the world for the European championship this summer is high, as Germany takes on the role of host for the second time in the history of the tournament.
While fans enjoy action-packed games, the service in the stadiums also plays a crucial role. Food and drinks are an important part of the stadium experience, and smooth processes are essential for this. Fans want to get their favorite snacks and drinks quickly so they don’t miss a minute of the game. Efficient service not only ensures satisfied visitors but also contributes to the overall mood and atmosphere in the stadium.
This means that the behind-the-scenes systems for orders and payments must function flawlessly. Fast and reliable checkout systems are essential to avoid long queues and serve fans in the shortest possible time. A smooth transaction process helps fans enjoy the action on the field without interruptions.
SAP Technology Drives Smooth Processes at the Stadiums
SAP is also part of the action. SAP Customer Checkout, an integrated point-of-sale application for the gastronomy and retail industry, helps ensure that the fans’ catering runs smoothly and efficiently. The application is in use at four venues of the championship: Munich, Stuttgart, Duesseldorf, and Cologne, where it has already proven to be effective at numerous events.
The application is designed to serve a large number of fans in the shortest possible time, even during high visitor traffic periods. Its efficiency has been successfully demonstrated not only in football stadiums but also at large international events such as EXPO 2020 in Dubai. The payment flexibility in SAP Customer Checkout can also be a great advantage, allowing international visitors in particular to pay with Alipay, Apple Pay, or other options.
Caterers at the Venues Rely on SAP
The catering providers in Stuttgart, Duesseldorf, Cologne, and Munich already use SAP Customer Checkout and are delighted with the results. Michael Fichtner, CIO of FC Bayern Munich Digital & Media Lab, says: “We have been relying on SAP Customer Checkout at the Allianz Arena in Munich for years and appreciate the speed, reliability, and variety of payment methods available. We are also expecting numerous international visitors during the European championship and trust that SAP Customer Checkout will ensure smooth processes.”
The use of SAP Customer Checkout at the 2024 tournament is also a significant milestone for SAP. “We are excited to be part of the European championship, the biggest football event of the year in Germany, and to optimize processes for fans, cashiers, and caterers with SAP Customer Checkout,” says Fadi Naoum, senior vice president at SAP Sports and Entertainment.
SAP Digital Commerce Solution Leads in B2B and B2C Markets
The SAP digital commerce solution, SAP Commerce Cloud, has emerged as a pivotal player in the digital commerce space, driving the success of thousands of global companies. E-commerce continues to demonstrate significant growth, as evidenced by recent statistics from the Census Bureau of the Department of Commerce. In May 2024, the Bureau reported that U.S. […]
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Iren Group Improves IT Service Desk Processes with SAP Build Apps
The leading Italian multiutility company Iren Group follows an ambitious 2030 vision to meet the needs of citizens and territories. It is built upon three strategic pillars: ecological transition, territoriality, and service quality. On its overall innovation path, Iren identified opportunities to improve its IT device assignment, replacement, and return processes.
With one specific device assignment use case in mind and based on its existing relationship with SAP AppHaus, Iren approached SAP in early 2024. The company’s goal was to not only make the corresponding processes more efficient but also eliminate potential error sources; it had detected errors caused by reliance on e-mail communication or through error-prone manual data entry. What’s more, the company wished to have transparent process insights and get real-time updates on device status and availability.
Building on SAP BTP
To work on this innovation step, Iren Group’s IT department asked for expertise support in testing and applying SAP Build Apps. For a first kick-off meeting, the SAP AppHaus team invited Burak Demir, product manager, SAP Build Apps, to join the project. With the customer’s system landscape built on SAP Business Technology Platform (SAP BTP), the joint project team took a first step to check the SAP Discovery Center site for existing solutions. They encountered a helpful use case in the “Keep the Core Clean Using SAP Build Apps with SAP S/4HANA” mission. The mission allowed them to build upon prior experiences, benefit from existing material, and get helpful guidance that was, to a certain extent, applicable to Iren’s system landscape.
The New Solution: SAP Build Apps and SAP Build Work Zone
The new solution consists of different components, such as SAP Build Apps, SAP S/4HANA, SAP Build Work Zone, as well as the SAP S/4HANA solution for waste and recycling, which provides a platform for managing device records and information.
“My role in this project was to be available for very specific questions,” Demir says. “Iren’s citizen developers did a great job in using and applying the available material and resources! They used SAP Build Apps very successfully to solve one defined use case, which is exactly what the product was made for. And even if the impact of this one web application may not be too impressive yet because of the number of users, the enablement and experience the customer team gained in creating it is invaluable. I am sure it will encourage the team to look for more innovation opportunities that can be addressed with the help of SAP Build Apps.”
Smooth Operations and Transparency in Device Management
With the new web application that was built with SAP Build Apps and deployed to SAP Build Work Zone, Iren gained real-time updates and visibility of device status. The seamless integration with OData library allowed for automatic device creation and updates, eliminating the need for manual data entry. The use of the new solution further improved the accuracy and reliability of device records. What’s more, it brought about significant time savings, enhanced transparency, and much-desired visibility into device status.
“In our IT department, this app has truly improved our device assignment processes by eliminating the manual process via e-mail and automatically importing data from an SAP Build Apps web form into SAP,” Sara Miola, IT specialist at Iren Group, says. “We have achieved significant time savings and increased efficiency, as the time spent has been reduced from several days to few minutes. The implementation of SAP has enabled us to overcome our challenges, resulting in streamlined processes and enhanced device management effectiveness.”
SAP Business AI: Q2 2024 Release Highlights
SAP Business AI is making remarkable progress in our effort to redefine the way businesses run. More than 27,000 customers already rely on SAP Business AI to achieve unseen business outcomes and achieve real-world business results.
At SAP, Business AI is embedded across our enterprise solutions, grounded in contextualized business data and process knowledge, and built on ethical AI practices.
With Joule, our generative AI copilot, users can work in natural language, revolutionizing the user experience. By the end of this year, we will have over 100 new high-value AI use cases across the SAP portfolio and 80% of the most-used tasks will be infused in Joule, helping our customers be more productive and efficient.
SAP also provides now access to all frontier and leading open source models through the generative AI hub in SAP AI Core on SAP BTP, the only platform on the market that allows customers and partners to extend embedded generative AI use cases with full large language model (LLM) flexibility while relying on deep business process integration and secure data access.
This year at SAP Sapphire, we announced a myriad of new business AI capabilities throughout our cloud portfolio, new integrations of our generative AI copilot Joule, and partnerships with companies to lift enterprise software in the era of AI.