SAP Digital Manufacturing Enhances aquatherm’s Operations

SAP Digital Manufacturing has become a pivotal tool in optimizing production processes, especially for companies like aquatherm that aim to increase efficiency while contributing to sustainable practices. aquatherm, a prominent German manufacturer, specializes in plastic piping systems made from polypropylene, a material known for its environmental benefits and resilience under high temperatures and pressures. With […]

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Modernizing Supply Chains: The Autonomous AI-Driven Future

This year at SAP Sapphire, SAP unveiled its vision for AI: to transform supply chains from digital to adaptive and ultimately toward autonomous, characterized by improved massive data-driven intelligence, system-driven recommendations, predictive insights, and contextualized decisions.

According to the IDC 2024 Supply Chain Survey, 63% of respondents “have an AI strategy linked to business objectives” to improve operational efficiency, business resilience, and increase employee productivity.

Our objective in this digital, adaptive, autonomous supply chain journey is to utilize the breadth of AI technologies to assist customers in achieving their business goals and drive significant value regardless of their current maturity level in business practices and technology.

Tap into AI and optimize your risk-resilient, sustainable supply chain to predict, manage, and deliver at your best

Business Challenges in Integrating AI

Business leaders see significant challenges in integrating AI into business applications and processes, especially when trying to make sense of vast amounts of unstructured data. These challenges specifically stem from:

  • Data quality: Data is inconsistent or not reliable nor current.
  • Organizational Readiness: Organizations continue to rely on on-premise systems that pose challenges around stale data, integration, and scalability.
  • Volatility: Global AI regulations are constantly evolving, for example the EU AI Act. Technologies such as large language models (LLMs) are also rapidly changing in performance and price with new models and providers popping up almost weekly.

These challenges underscore the need for a thoughtful approach to integrating AI into supply chain processes. SAP Business AI delivers a comprehensive set of relevant, reliable, and responsible AI solutions that effectively tackle many of these hurdles and ensure seamless AI adoption throughout your supply chain processes.

Our Vision of AI-Enabled Supply Chains

For decades, SAP has led the way in supply chains, empowering its customers to streamline their complex end-to-end supply chain processes for enhanced efficiency, agility, and resilience. The SAP Supply Chain portfolio introduces innovation through various technologies, including AI, to transition your supply chain from digital to adaptive, with the ultimate vision of instituting an autonomous supply chain.

There are three possible maturity levels where you could stand in your business transformation. It is also important to acknowledge that different lines of business are on different maturity levels in an organization – while supply chain planning may already be somewhat adaptive, manufacturing operations may still be at the start of a digital transformation.

  • Digital: Digitalization is the starting point. The SAP Supply Chain portfolio automates manual processes, enabling a seamless, digital end-to-end business process and digitalizing paper-based systems. This results in better access to data, greater visibility, and control over the entire supply chain, setting the foundation. Most importantly, SAP provides the tools and systems to get data ready for more advanced stages.
  • Adaptive: This step is marked by an integration of cutting-edge technologies into business processes, including the use of predictive analytics and simulation for decision-making and Big Data, as well as the introduction of Joule, SAP’s copilot for every supply chain cloud application. These technologies empower supply chain professionals with intelligent insights and recommendations, enhancing decision-making for greater agility and resilience.
  • Autonomous: Next, we envision a path characterized by technological, procedural, and data enhancements that will propel the supply chain into an autonomous era. This transition will happen gradually but ultimately enable supply chains to operate autonomously with minimal human intervention, resulting in even greater efficiency, adaptability, and responsiveness. It empowers supply chain experts to focus on truly value generating activities and spending precious time on only the most critical disruptions and business opportunities.

Technologies that Lead Toward Autonomous Supply Chains

SAP has been developing innovative AI capabilities that are fully integrated across digital supply chain applications, catering to diverse customer technology readiness levels. For example:

  • Optimization models, rule-based predictive analytics, and heuristics improve, for instance, transportation plans, production scheduling, supply plans and spare part fulfillment. This allows a powerful way to automate decision-making in balancing conflicts of interests, such as customer service levels versus supply chain cost.
  • SAP-owned machine learning is applied across the SAP Supply Chain portfolio; for example, in gradient boosting algorithms for demand forecasting, intelligent lead time predictions and failure curve analysis. SAP also offers customers a “bring-your-own-model” approach to enable extensibility for specific domains such as visual inspection and anomaly detection.
  • Generative AI, when embedded in digital supply chain applications and combined with Joule, will allow users to conduct complex business transactions in simple conversational ways. We will augment tasks like conducting what-if scenarios for supply chain planning, assisting in new product ideation, analyzing manufacturing issues to accelerate the onboarding of new equipment, and assessing advanced failure modes of assets with generative AI.

With these technologies, our goal is to support customers wherever they stand in their journey and help them move from a focus on mere digital transformation to highly adaptive processes — and ultimately toward autonomous supply chain systems.

Examples of AI Innovations

Let’s explore specific innovations delivered in the SAP Supply Chain portfolio: These cases are classified according to their primary focus on digital, adaptive, and autonomous as a continuous journey. These innovations will be enriched over time and every business may find themselves at a different stage of maturity in different parts of their supply chain processes.

Digital

Intelligent Lead-Time Prediction for More Accurate Integrated Business Planning
This machine learning extension enables the extraction of historical lead times from goods movement data in SAP S/4HANA and analyses outliers and key influential factors for lead time changes to predict future lead times. The results are then uploaded as input for planning runs within SAP Integrated Business Planning, thus facilitating better decisions, and enhances plan adherence by considering the dynamic nature of actual lead times and future trends.

Everstream Powered Risk-Aware Supply Chains for SAP Integrated Business Planning
Critical data for decision-making can sit outside of the four walls of a company. Using external network data is imperative for better decisions based on supply chain risks in a digital transformation. This capability integrates external incident data — for example from Everstream Analytics — into SAP Integrated Business Planning and enables companies to proactively anticipate and manage external risks in their supply chain planning process. This integration allows supply chain planners to perform risk-aware planning by actively reflecting external risks affecting their supply chain, such as geopolitical shifts, material shortages, global regulations, extreme weather events, and more. Figure 1 illustrates this innovation:

Fig. 1: SAP Integrated Business Planning – Planner Workspace

Adaptive

Product Design and Formulation

SAP Product Lifecycle Management (SAP PLM): Generative AI for Recipe Formulation
In the process industry, technology plays a crucial role in recipe creation and formulation to meet consumer demands. A fast time-to-market of launching a new recipe, in compliance with local regulation and sustainability targets, can be paramount to the competitiveness of a company. Generative AI integrated into SAP PLM assists in developing, enhancing, and customizing recipes, thus expediting product innovations, enhancing productivity, and supporting product compliance and sustainability for manufacturers of formulated products. Figure 2 illustrates this innovation:

Fig. 2: SAP Product Lifecycle Management – Generative AI for Recipe Formulation

Logistics

SAP S/4HANA Transportation Management: Intelligent Goods Receipt Analysis
In high-volume logistics industries, the manual tasks involved in inbound goods receipt can be time-consuming and error-prone. By leveraging AI-based document extraction, this use case automates data extraction from freight documents, seamlessly integrating them into SAP S/4HANA, enhancing efficiency, accuracy, and time savings.

Asset Operations

SAP S/4HANA Enterprise Asset Management: Intelligent Maintenance Order Recommendation
LLMs optimize maintenance planning, promote agility, and improve asset performance and reliability in SAP S/4HANA enterprise asset management. In this innovation, generative AI supports users in the assessment of maintenance requests by recommending appropriate tasks and spare parts, thus enhancing operational efficiency. Figure 3 illustrates this innovation:

Fig. 3: SAP S/4HANA Enterprise Asset Management – Intelligent Maintenance Order Recommendation

Autonomous

Supply Chain Planning

SAP Integrated Business Planning: Interactive Planning Assistant
Demand, supply, and inventory planners often use complex machine learning algorithms. By using generative AI and conversing with Joule in natural language, planners can gain insights into the models’ variables, constraints, and decision processes, leading to much more informed decisions and proactive planning. SAP helps customers boost explainability but also enable what-if scenario simulations for complex planning decisions. Figure 4 illustrates this innovation:

Fig. 4: SAP Integrated Business Planning – Demand Planning

Manufacturing / Industry 4.0

SAP Digital Manufacturing: AI-Driven Visual Inspection
In industrial manufacturing, human-led visual inspection can lead to potential quality issues and is synonymous with a higher degree of manual labor. This capability applies computer vision AI into the production process to automatically identify defects and allocate non-conformance for production decisions, thus supporting a consistent and objective quality analysis that contributes to cost savings associated with reworks and recalls. Figure 5 illustrates this innovation:

Fig. 5: SAP Digital Manufacturing – Visual Inspection

Join the evolution and embrace AI, whether you are in a digital transformation or already driving toward adaptability or are taking your first steps toward autonomous supply chains or functions.

More Details

Ready to revolutionize your supply chain using artificial intelligence? Here’s how to get started:

And stay tuned for more Early Adopter Care programs and updates on future innovations.


Dominik Metzger is head of SAP Digital Supply Chain for SAP Product Engineering.

SAP Subscription Billing Elevates SAP in 2024 Gartner Report

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NTT DATA Business Solutions Aligns HR and Finance on Single Cloud Platform for Peak Business Performance

NTT DATA Business Solutions A/S manages its HR and Finance operations from a single cloud platform with the SAP SuccessFactors Employee Central solution and SAP S/4HANA Cloud Public Edition. By leveraging a common data model to power end-to-end processes, NTT DATA Business Solutions is improving business performance while reducing risk, complexity, and cost.

Based in Germany, NTT DATA Business Solutions helps companies transform, grow, and become successful with SAP solutions. The organization, part of NTT DATA Group and a global strategic partner of SAP, recently received the SAP MEE Award for Partner Excellence 2024 for Cloud Performance, and additional SAP partner awards for customer success management and intelligent enterprise value realization.

An HCM suite fueled by AI and innovation

Integral to its success is a workplace culture built around advancing the skills and capabilities of its 15,000 employees. Enabling its people strategy to create value for its clients was a motivating factor in its decision to move to the cloud by implementing SAP SuccessFactors Employee Central and SAP S/4HANA Cloud Public Edition.

“It’s all about having the right people with the right skills and the right availability,” says Marianne Mia Jensen, senior director and head of Operations Region North and Eastern Europe for NTT DATA Business Solutions. “In our company, our employees are our most valuable asset. We need to make sure that they have the right skills and the right competencies to create the most value for our clients.”

Modernizing for the Future of Skills and Innovation

Founded in 1989 as S&P Consult, NTT DATA Business Solutions became one of the first SAP partners and went on to expand rapidly through both organic growth and acquisition. Over time, the organization accumulated a great deal of legacy technology, which created information silos and impeded business processes for staffing client projects.

Lacking visibility into its global HR processes and data, it needed to modernize its digital technology to deliver more centralization and harmonized processes, as well as sustain a lean administration to support the business. Also, as an exemplar for its clients, it wanted to have a robust, flexible platform for future innovation and technologies.

For its cloud journey, NTT DATA Business Solutions chose SAP as its technology partner. In October 2019, shortly before the pandemic, the organization launched SAP SuccessFactors Employee Central for its global workforce. When the pandemic began in 2020, NTT DATA Business Solutions was well positioned to manage its workforce through the crisis. Jensen recalls, “That implementation, plus a couple of other apps, gave us a good foundation [during the pandemic] because we were very digitalized.”

To modernize its ERP, NTT DATA Business Solutions chose SAP S/4HANA Cloud Public Edition, launching the solution in the Nordic countries in April 2023.

Jensen summarizes how the technology supports the business strategy, referring to SAP S/4HANA Cloud Public Edition, SAP SuccessFactors HCM, SAP Business Technology Platform (SAP BTP), and SAP Concur solutions as she says, “That is our foundation for finding the right person for the right job.” She notes, “We also look at the trends in the market. What are the needs of tomorrow? And map the skills gaps, while also looking at what the preferences of our consultants are when it comes to professional and personal development and growth. SAP SuccessFactors is key for us.”

Finding the Right Person for the Job – with Data

Now when a project staffing request comes through, NTT DATA Business Solutions has a data-driven process in place to find the right person with the right skills and availability to staff client projects. It starts with an analysis of the data in NTT DATA’s own resource management app, built on SAP BTP, to check the consultants’ availability and an analysis of the skills database in SAP SuccessFactors solutions. The project is set up in SAP S/4HANA Cloud Public Edition.

Once the actual work begins, the consultants record their time in the SAP BTP time registration app and expenses in the SAP Concur solution. Financial processes are performed in SAP S/4HANA Cloud Public Edition, where the data synchronization is facilitated by SAP’s common data model. As a final step, reporting is performed in SAP Business Warehouse and SAP Analytics Cloud.

Power of a Common Data Model

Together, these two SAP solutions – SAP SuccessFactors Employee Central and SAP S/4HANA Cloud Public Edition – can be a powerful basis for improved efficiency and business agility because they leverage a common data model. As a result, organizations can benefit from streamlined HR processes; end-to-end integration with seamless connectivity between HR and finance functions for accurate and up-to-date employee data across the organization; greater transparency of data for analytics and reporting on workforce trends, costs, and profitability to enable better strategic planning and resource allocation; and compliance with regulatory requirements and data security.

The seamless synchronization of data by using a common data model for SAP business applications helps reduce the need for manual data entry and redundant processes. This means, for example, employee data that is maintained in SAP SuccessFactors Employee Central is available in real time in SAP S/4HANA Cloud Public Edition while master data, like cost center data, flows seamlessly from SAP S/4HANA Cloud Public Edition to SAP SuccessFactors Employee Central. Eliminating data silos enables the HR and finance teams to work with consistent, accurate data for important employment decisions and legal reporting obligations.

Visibility Advances People Strategy and Client Projects

With SAP SuccessFactors Employee Central and SAP S/4HANA Cloud Public Edition, NTT DATA Business Solutions benefits from having a single source of truth. “We have all our consultants and contractors [visible to us] from SAP SuccessFactors all the way to the billing. That provides us with a very detailed view of all the things that are going on in the system,” Jensen says.

It now has global HR processes in place and visibility across different skills and capabilities within the organization, independent of where people work – whether finance, supply chain, or sales. Additionally, a new financial model for activity-based revenue recognition provides detailed financial insight into projects and client engagements.

Each updated release of SAP SuccessFactors solutions, delivered biannually in the cloud, introduces the latest innovations for the organization. Reflecting on NTT DATA’s journey to the cloud, Jensen says the key to integrating innovation is to focus on processes rather than technology.

“There are a lot of technology and systems that need to be set up, but it is important to focus on the processes that you are implementing, to have a focus on the data – make sure you understand how it works – in the new process with the new system. And finally, change management is critical.”

She adds, “You need to understand how to work with the new technology, not just today, but also tomorrow.”

Unify HR and finance processes on a single cloud platform

Elevating Procurement’s Role in Risk Management and Sustainability

The 2024 Economist Impact report highlights the strategic importance of procurement in managing risk and driving sustainability. As previously reported, procurement is gaining prominence in the C-suite, and it can play a critical role in driving resilience, including with environmental, social, and governance (ESG) objectives.

Automate spending processes and actively manage more spend for better control, greater value, and more savings

In the Economist Impact report, titled “Across the procurement-verse: Changing trends in the procurement function” and sponsored by SAP, surveyed executives share increased confidence in procurement to deliver against risk-mitigation objectives. Particularly when it comes to internal risk, which involves stakeholder management and strategic alignment, confidence levels rose to 83% this year, from 64% last year. This illustrates that procurement is becoming more aligned with key stakeholders across the organization.

However, a “state of permanent crisis” has shaken executives’ confidence in procurement’s ability to manage external risks such as geopolitical shifts, supplier threats, and liquidity risks.

Procurement’s role in business strategies is ever-growing, but it is imperative to maintain agility.

Heightened Attention to Risk Management

Ongoing inflation, global conflicts, and fluctuating commodity prices have placed risk management at the center of business strategies. Procurement plays a pivotal role in this effort by identifying high-quality alternative products and services while limiting costs.

Yet, respondents noted concerns over procurement’s ability to manage external risk factors, as only 41% of respondents said they are highly confident in its ability to control vulnerabilities. Comparatively, in 2023, 62% of business leaders expressed assurance in procurement’s handling of these factors, like supplier shortages, market fluctuations, and supply chain disruptions. Several drivers are pushing this trend, as the report notes that organizations experience four supply chain disruptions every day. Also, inflation continues to influence organizational decision-making, as monetary uncertainty was listed as the top organizational risk priority for procurement. Additional key external factors impacting organizational strategy over the next 12 to 18 months are macroeconomic (71%) and legal and regulatory risks (70%).

Diversifying Supplier Relationships

Businesses have looked to ease fears of shortages by moving away from sole sourcing suppliers. According to the survey, 40% of executives aim to prioritize supply chain diversification to build trusted and long-lasting relationships. In fact, three of the top five strategies listed in the survey are focused on mitigating risk, including reshoring/nearshoring and multi-sourcing.

Visibility has also been listed as one of the highest two priorities for a second consecutive year, proof that it is an urgent need for organizations to invest in technology that increases access to supply chain metrics, develops connections with suppliers, and identifies alternative sellers. Platforms that utilize automation, AI, and advanced analytics are another way to enable procurement teams to make data-driven decisions that improve efficiency and reduce risk.

Sustainability: Procurement’s Green Thumb

ESG ranked second on the list of priorities for the next 12 to 18 months, an increase from fifth in 2023.

“Procurement’s work at the convergence between the business and wider supply-chain ecosystem thus offers it a unique strategic opportunity to lead the sustainability agenda,” the report states. By engaging with sourcing and suppliers, two critical stakeholders in achieving sustainability KPIs, procurement can use its role to translate companies’ green ambitions into tangible results.

New regulations such as the European Sustainability Reporting Standards (ESRS) and Corporate Sustainability Reporting Directive (CSRD) have driven companies to enhance their sustainability practices.  According to the Economist Impact report, procurement has capitalized on this opportunity to gain the confidence of executives across the C-suite, with 68% of business leaders expressing belief in procurement’s abilities to deliver against ESG objectives. This is an increase from 49% in 2023, signaling that procurement’s remit has expanded beyond cost management.

Sustainability has also become a critical risk category, as 39% of respondents listed compliance as a driver to becoming greener. A failure to conform to governmental policy can lead to penalties and fines that limit growth.

SAP recently hosted a webinar to discuss strategies that leading companies are using to develop sustainable supply. The discussion also includes insights into how procurement can add value to ESG initiatives beyond compliance and reporting.

Leveraging Technology for Sustainable Sourcing

Procurement’s role in engaging buyers and suppliers to drive sustainability is pivotal. CPOs can set standards for sustainable sourcing and supplier practices, reducing carbon footprints and helping reach ESG benchmarks.

The increasing alignment of procurement with C-suite priorities is seen through the increased focus on sustainability and risk management. The shift in reporting lines toward COOs and the greater involvement in strategic discussions highlight the growing influence of procurement in organizational decision-making.

The expanded role of procurement has placed it at an inflection point, with heightened expectations to deliver results beyond cost mitigation. How will procurement leaders meet these new demands? Investing in technology offers a solution for uncovering valuable insights that to demonstrate procurement’s value. Coupled with developing people and processes, this approach allows procurement leaders to successfully fulfill their increasing remit.

Utilizing SAP Business Network for Strategic Priorities

Business leaders should look for a platform to bridge the gap between companies and buyers and suppliers, enhancing visibility, collaboration, efficiency, and compliance. By leveraging such a comprehensive solution, companies can streamline their procurement processes, reduce silos, mitigate risk, and achieve substantial time and cost savings.

SAP Business Network can align these benefits with the strategic priorities of risk management and sustainability. The technology has facilitated 780 million B2B transactions and $5.8 trillion in annual commerce, highlighting its vast influence across 190 countries. There has also been a 13% growth in transacting relationships and a 7.3% increase in B2B transactions over the past 12 months, a testament to our growing global community.

Embracing the Future of Procurement

With growing confidence from executives and risk-focused strategies, procurement is well-positioned to lead organizations through today’s complex business environment. The Economist Impact report underscores this belief, but procurement teams must aim to ensure long-term success by leveraging digital transformation.

Through in-depth interviews and targeted research, the Economist Impact report provides a broad analysis of the state of procurement.

View the infographic and download the report.


Gordon Donovan is global vice president of Research, Procurement & External Workforce at SAP.

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