Hornbach’s Platform for Growth
“We are not just selling products. We sell projects to people so that they can create their visions,” says Carsten Mueller, head of Enterprise Architecture & Security at Hornbach AG, summarizing the core business of one of the largest home improvement and do-it-yourself (DIY) retailers in Europe.
Known for its extensive range of products, competitive pricing, and customer-centric approach, Hornbach has built a solid reputation over the years. Founded in Germany in 1877 as a small workshop, the retailer has grown into a major player in the European DIY market, employing 25,000 people. The company remains family operated, with a strong focus on customer satisfaction and long-term growth.
“We have more than 170 stores operating in nine European countries, and we keep expanding our footprint across Europe,” Mueller says. “As Hornbach focuses on providing the best price to its customers, efficiency of processes – and especially an efficient software solution – is key for us.”
Sustainable Impact Through Cross-Sector Partnership
With over 10 million social enterprises operating globally, generating US$2 trillion in revenue annually, and creating 200 million jobs, these businesses are effecting sustainable societal change by putting people and planet first.
With the world in a state of polycrisis – a term describing the simultaneous occurrence of several catastrophic events such as conflict, poverty, unemployment, and climate change – social enterprises are more critical than ever. These organizations, like Faces Up Uganda, Elli Cares, Key Farmers Cameroon, and Alexa Goodman Consulting, are a powerful force for change, and although it may seem like a recent trend, MovingWorlds reports that social enterprises have been around for over 600 years.
However, despite their growing impact, these organizations face a number of hurdles. Limited access to financing, lack of public awareness and recognition, lack of government support, inadequate legal or fiscal frameworks, and restricted access to procurement processes can all hinder their ability to thrive.
At SAP, we actively support social enterprises through our comprehensive corporate social responsibility strategy, which includes knowledge and skills transfer from employees and social procurement. Through this strategy, we facilitate pro bono consulting, mentorships, and coaching opportunities to help support social enterprises to scale their businesses, as well as connect them with new B2B markets like SAP Business Network. This approach can empower social enterprises to overcome business challenges, scale their impact, and achieve their ever-important missions.
Pro Bono Consulting: A Win-Win for Social Enterprises and SAP Employees
Building on more than a decade of experience executing pro bono consulting programs, SAP introduced a new way for more employees to share their expertise and experience with social enterprises through the Acceleration Collective initiative. The initiative is hosted on the TRANSFORM Support Hub, a global platform launched in partnership with MovingWorlds, Unilever, and the TRANSFORM program as a resource for social enterprises to access free, ongoing, bespoke support to scale their business.
Last year alone, 120 SAP employees leveraged their expertise on the platform, completing 51 projects and generating an in-kind contribution of $458,835. This initiative can not only offer growth for the social enterprises but can also foster SAP employees’ development through valuable experiential learning.
Employees Creating Change and Being Changed
SAP employees tap into skills from their day-to-day role and harness this expertise to create a solution to a real business challenge their social enterprise client is experiencing. Through this collaboration, employees contribute to the social enterprise’s mission while given the opportunity to flex and grow valuable leadership skills like cross-cultural collaboration, active listening, and a greater understanding of the challenges that small businesses face. To bring that to life, here are a few inspiring stories from employee participants of Acceleration Collective:
Collaborating with a Youth Art Education Organization on Its Strategic and Funding Plans
David Elliott, a technical communication specialist at SAP UK, collaborated with Faces Up Uganda, a youth development NGO supporting young people from vulnerable backgrounds. The organization uses arts and crafts education to help young people overcome psychosocial challenges and develop essential personal and professional skills.
Elliott reviewed the organization’s website and strategic plan, enhancing the communication of its vision, mission, and values, and wrote grant applications to help secure funding. His work included regular meetings with the organization’s founder, Ssekitto Kalule Emmanuel, who praised David for making “every word count” and inspiring the team.
“My experience with Faces Up revealed the potential of my skill set,” Elliott added. “Clarifying grammatical rules and style taught me about the impact of language in specific contexts, which has influenced my role at SAP. Seeing my work’s impact and receiving gratitude has motivated me to donate many hours to these projects.”
Partnering for Growing an App Supporting Independence for People Living with Dementia
A team of SAP employees from across the Asia, Pacific, and Japan (APJ) region – Binh Pham, senior value advisor; Sandra Chang, senior commercial business partner; and Summer Zeng, delivery manager, Product Engineering – worked alongside Elli Cares, a startup focused on supporting people with cognitive impairments. The team brainstormed with the founder, offering insights and recommendations on scaling and growing to take the business to the next level.
Pham found the experience fun, insightful, and humbling, as the team learned the challenges that startups like Elli Cares face and provided recommendations and solutions. “I was pleasantly surprised that my skill sets from my day-to-day job were transferrable and applicable to the case of this organization,” Pham said.
Enhancing the Funding Strategy for an Organization Empowering Rural Agricultural Communities
A Germany-based pro bono team – Fabio Westphal, solution advisor; Cansu Günay, enterprise customer success partner; Charlie Vu, specialist solution advisor; and Lilly Selzer, customer success partner – focused on strengthening Key Farmers Cameroon’s investor and donor outreach. This enterprise empowers rural communities through sustainable agriculture and vocational training. The SAP team refined the organization’s pitch deck and social media presence, enhancing its chances of securing funding. Westphal highlighted that he learned the importance of clear, trustful communication and concise storytelling in conveying complex ideas.
Scaling the Online Presence of a Consulting Firm Dedicated to Addressing Environmental Challenges with Creative Scientific Communication
Jaime Atilano, digital solution advisor, and Mallory Rioux, Customer Success, used their expertise in technology, brand building, and customer success to assist Alexa Goodman Consulting. Founded by scientist and environmental activist Alexa Goodman, the firm offers services in environmental education, science communication, professional development, diversity, equity, and inclusion (DEI), and team building.
The SAP team optimized the organization’s website SEO to drive traffic and grow its online presence. “This experience was eye-opening. It’s one thing to learn about moving from empathy to action, but this opportunity allowed empathy to thrive,” Atilano shared. “I learned new skills, collaborated with a great team, and supported an entrepreneur working to save our oceans and advocate for LGBTQIA+ rights. It brought SAP Corporate Social Responsibility to life and confirmed that there is good in this world, and we can be part of it.”
Are You a New Pro Bono Consultant?
Two of our experts share their advice:
“Have confidence in your ability to provide value where you least expect it.”
– David Elliott, technical communication specialist at SAP
“Embrace the uncomfortable. You won’t know everything, but you are there for a reason. Lean on your strengths and bridge gaps, even in small ways. Learning a new skill can seem daunting, but it’s a win-win: upskilling for you while supporting a social good endeavor. Your effort will make a difference for the client and the world.”
– Jaime Atilano, digital solution advisor at SAP
Looking Ahead
The challenges we face in today’s world may be vast, but the potential for change that is created when social enterprises and professionals come together is even greater. As we move toward solutions, social enterprises have emerged as a springboard to a more just and sustainable future. Through collaboration and the power of collective action, we can further enable these changemakers to create innovative solutions to some of the world’s biggest challenges, all while bolstering the skills and expanding the perspectives of our own employees.
Are you inspired to utilize your skills for good and join the pro bono consulting movement? SAP employees and alumni can find more information through the Acceleration Collective launch page, and professionals from other organizations as well as social enterprises can learn more through the TRANSFORM Support Hub.
Hemang Desai is global program director of the Pro Bono Consulting Portfolio for Corporate Social Responsibility at SAP.
SAP Quality Awards 2024 Honors Outstanding SAP Projects
The SAP Quality Awards 2024 showcased the diverse and innovative SAP projects across Germany, highlighting the commitment to excellence in various industries and applications. The SAP Quality Awards 2024 took place on June 28th in the VIP Lounge of the SAP Arena, celebrating Germany’s most impressive SAP projects. The event was graced by a video […]
The post SAP Quality Awards 2024 Honors Outstanding SAP Projects appeared first on InsideSAP.
The Evolving Influence of Procurement in Organizations
Historically, procurement teams have not been granted the same access to strategic decision-making as other departments. They’ve been limited within the scope of the supply chain and forced to make choices based on company policy. That is finally shifting as procurement executives have more input in long-term company planning.
In a broad study sponsored by SAP, Economist Impact examines procurement’s growing role, interviewing 2,307 C-suite executives from January to March 2024, spanning multiple countries, regions, and industries. The report finds that external pressures have compelled procurement teams to break down silos and collaborate with other departments to deliver value toward organizational goals. This is not only enhancing cross-functional collaboration but also positioning procurement as a key function in shaping and executing business strategies.
The report, “Across the procurement-verse: Changing trends in the procurement function,” touches on what trends are impacting the growing expectations for procurement.
“The 2024 survey results unmistakably point to an expanding role for procurement in businesses and a growing perception of the function as a value generator,” the report states. Interviewees cite lasting effects from the pandemic, inflation rates, and other supply chain disruptions as reasons for the increasing reliance on procurement.
Effective Collaboration with Chief Operating Officers
With macroeconomic conditions constantly fluctuating, procurement teams are increasingly reporting to chief operating officers (COOs) rather than chief financial officers (CFOs), reflecting the expanding scope of procurement beyond just cost reduction to operational risk management. According to the Economist Impact survey, 75% of respondents agree that procurement collaborates effectively with the rest of the organization to achieve the company vision, a significant increase from the previous year.
However, with only 18% of strongly agreeing, there is still room for improvement in procurement’s collaboration and value creation. “Procurement has often operated in this bubble that was in service of its own goals as opposed to in service of the goals of the wider business,” the report states.
Fortunately, the survey suggests that procurement executives are increasingly focusing on generating insights that align with the needs of various stakeholders, fostering cross-functional collaboration to improve outcomes across the organization.
AI as a Driver for Digitalization
AI has shown that it can increase efficiency across many business use cases. Within procurement, AI and generative AI can optimize spend, enhance supplier management, create cost savings opportunities, and allow procurement professionals to focus on value-adding activities.
The Economist Impact data suggests that AI is a significant driver of digital transformation. Accelerating digitalization is tied as the top procurement priority over the next 12-18 months, with 44% of respondents identifying AI as a crucial technology focus. Respondents anticipate that AI would bring about significant enhancements in two areas: the automation of procurement processes (48%) and improved guidance and optimization (45%).
Chief procurement officers (CPOs) are seeing direct impacts on business outcomes through increased technology investment. However, to realize the value of AI, procurement executives must create a road map for change management, adopt new ways of working, and invest in developing new skills for their workforce. The survey cites that 69% of respondents believe a lack of vision and business alignment poses a major change management challenge in procurement transformation.
Inflation’s Lasting Impact
Cost management continues to remain a high priority on procurement’s agenda, especially as high inflation rates become a growing concern for CPOs, with 49% of executives citing monetary uncertainty as their top priority compared to other procurement risks – a 29% jump from 2023. Even while inflation rates have dipped, costs for materials and items remain high.
It is no surprise that 71% of the CPO respondents identify macroeconomic risks as one of the primary external factors influencing their organizations’ strategic priorities over the next 12-18 months.
It is difficult to predict when and if the economic turbulence we are all experiencing will settle down. But, once it does, procurement executives expect to shift their attention to risk management, as 40% cite supplier diversification as a priority over the next three to five years. However, “diversifying from suppliers is not as easy, especially if the supplier is the sole provider of the goods or service, or if they are deeply embedded in the supply chain,” the report states.
Technology can help procurement teams easily identify alternative sources of materials, ensuring supply chain resilience and minimizing the risk of disruptions.
The Sustainable Buyer
As external pressure mounts from internal stakeholders and regulators for companies to act on environmental issues, procurement teams have placed a larger emphasis on sustainability.
In fact, 70% of executives say legal and regulatory non-compliance is a key external risk. Procurement teams have responded accordingly, as 32% of executives list sustainability as a top priority, a 7% increase from 2023. Additionally, the top priority for sustainability among executives is compliance, demonstrating an increased focus on regulatory risks.
The increased attention on environmental, social, and governance (ESG) has been successful, as 68% of executives express confidence in procurement consistently meeting ESG goals, an increase of 21% from the 2023 survey. With long-term sustainability measures in place, procurement teams may serve as a model for regulatory compliance.
Shaping the Procurement Function of the Future
The Economist Impact research indicates procurement’s growing value within organizations, with CPOs and their teams gaining a seat at the table. However, to maintain this position, procurement must address critical areas for improvement, such as spend management and cost control capabilities, where a third of C-suite executives lack confidence in procurement’s abilities.
The survey points to deeper issues, including gaps in procurement’s visibility into stakeholder risks and priorities, limitations in creating accurate spend data, developing clear road maps, and forging deeper relationships with stakeholders. Collaboration and improved communication are crucial for building trust and sustaining engagement with procurement’s insights.
Investing in procurement technology, such as SAP Ariba Procurement solutions, can help address priorities and enhance the procurement function. These solutions can span various aspects of procurement and include new integrations and generative AI features to help automate and streamline processes. Additionally, enhancements to SAP Business Network aim to reduce silos between and within organizations and can result in significant time and cost savings.
Through in-depth interviews and targeted research, the Economist Impact report provides a broad analysis of the state of procurement. View the infographic and download the report.
Baber Farooq is senior vice president for Market Strategy Procurement Solutions at SAP.
SAP Recognized by Chartis Research as a Leader in Governance, Risk, and Compliance
SAP is among the solution leaders according to Chartis Research’s “Integrated GRC Solutions, 2024: Market Update and Vendor Landscape” report.
“SAP’s category-leading position in our iGRC quadrants reflects its strong set of solutions across most of the major GRC categories,” said Sid Dash, chief research at Chartis. “Moreover, it combines these with a strong element of integration, as well as links with corporate operations and infrastructure management.”
Governance, risk, and compliance (GRC) has evolved from its historical roots in the scope of audit and organizational control, progressing to incorporate a broader set of concepts and procedures.
In the latest release, SAP is featured in six categories: GRC analytics, internal audit, third-party risk, conduct risk and control, EGRC, and operational risks. These categories are evaluated based on two key offering dimensions: offering completeness and market potential.
GRC Analytics
GRC analytics involves not only the overarching qualification of risk, but also the specific methods, models, and techniques than can be used to analyze risk, including dynamic and ad hoc visualization and statistical methods. In this category, SAP is recognized for its industry-leading capabilities in the tool’s offering completeness, as well as advanced features in coverage, mapping and transformation, data management, and visualization.
Internal Audit
When discussing audit management, automation and data-driven activity come into play. As various tools that enable the industrialization of internal audit become more accessible, SAP possesses industry-leading capabilities, specifically in audit content and workflow automation. In addition, capabilities in data management, case management support, and dashboard and control are rated as advanced.
Third-Party Risk
Following several years of disruptions in the supply chain, third-party risk is now being scrutinized more closely from a regulatory perspective. Value chains and third parties are growing more complex and harder to analyze, so a constant IT and cyber risk monitoring process with multiple profiles is becoming an increasingly crucial element of any system. SAP provides industry-leading capabilities in coverage, risk analytics, and process management in this category.
Conduct Risk and Control
The vendor community providing conduct and controls is highly diverse. Many leading consulting companies have extensive content control libraries and have established large sets of control tools that integrate with their core platforms. In this assessment, SAP has achieved the best-in-class capability in control library coverage.
Enterprise GRC
Enterprise GRC (EGRC) amalgamates elements of workflow management, case management, and intelligent automation. The technology available to address EGRC have experienced significant advancements — a revolution — that improve how these processes are managed and automated. SAP leads in prepackaged content, followed by advanced workflow and automation, data management, and content management.
Operational Risk
As a subset of GRC analytics field, operational risk focuses on regulatory support and dynamics. It also emphasizes purer operational risk, which makes a broader collection of operational analytics increasingly relevant. In this case, SAP advances in data management, tools, and visualization.
Vishal Verma is global vice president and head of GRC Product Marketing at SAP.
SAP to Release Second Quarter 2024 Results
WALLDORF — SAP SE (NYSE: SAP) will release its full results for the second quarter of 2024 on Monday, July 22.
SAP CEO Christian Klein as well as CFO Dominik Asam will host a virtual analyst conference to present second quarter financial figures, as well as an outlook on the current financial year.
Media representatives may listen in on the virtual analyst conference via Webcast at 11:00 p.m. CEST/ 5:00 p.m. EDT, accessible at https://broadcast.sap.com/go/QReport.
SAP Makes AI Available to All RISE with SAP Customers with Improved Commercial Packages
I’m thrilled to announce significant enhancements to our RISE with SAP commercial packages. These improvements are designed to accelerate digital transformation and bring the power of artificial intelligence (AI) to all our customers.
Since launching RISE with SAP in January 2021, we’ve partnered with thousands of customers across various industries and geographies in their journey to cloud ERP. During this time, we’ve witnessed dramatic shifts in the global business landscape:
- AI and generative AI have become top priorities for executives.
- Business and supply chain risks have intensified.
- ESG regulations have expanded across regions.
- Companies are increasingly reliant on their partner networks.
In response to these changes and valuable customer feedback, we’ve revamped our RISE with SAP offering to better serve our growing customer base.
Packages Designed for Every Need
With RISE with SAP, we continue to offer two main packages to help transform business at your preferred pace and timeline:
- RISE with SAP S/4HANA Cloud Private Edition, premium: This augments SAP S/4HANA Cloud Private Edition with access to SAP Business Technology Platform (SAP BTP), features for low-code application development, additional capabilities for generative AI, CFO suite, SAP Datasphere, and SAP Business Network.
- RISE with SAP S/4HANA Cloud Private Edition, premium plus: This extends the premium edition with advanced sustainability features, expanded access to generative AI capabilities, and CFO solutions.
AI for All
I’m particularly excited to announce that all RISE with SAP customers will now have access to Joule, our recently announced AI copilot natively integrated into SAP S/4HANA Cloud Private Edition, which helps revolutionize the way users interact with their SAP business systems.
Joule serves as a productivity tool that can make every touchpoint count and every task simpler. The AI copilot can significantly enhance the end user experience, allowing interactions in natural language. It helps elevate outcomes for end users and businesses alike by generating insights grounded in the business data, enriched by the business context, and tailored to the end user’s role. It can quickly sort through and contextualize data from multiple systems to surface smarter insights. This democratization of AI capabilities is a game-changer for businesses of all sizes.
AI has significant potential to accelerate business processes and optimize decision-making. We are constantly innovating to deliver more AI-powered business processes that can effect better outcomes for our customers. To enable our customers to pilot these AI-driven innovations, we are including SAP AI units for our premium edition customers. These AI units will enable customers to pilot already delivered, advanced AI innovations like SAP Cash Application, SAP Business Integrity Screening, and SAP Field Service Management. Further, there are many more AI innovations planned on our road map, including sales order fulfillment, transportation management, business partner maintenance, and more.
Data-Driven Decision-Making
All business decisions need to be grounded in accurate and timely data. With this in mind we’re including SAP Datasphere in the premium edition for RISE with SAP S/4HANA Cloud Private Edition, providing seamless access to mission-critical data from both ERP and third-party sources. This can help supercharge insights and support more informed decision-making across the organization.
Additionally, SAP Analytics Cloud for planning is now part of the premium edition, empowering customers to enhance their financial planning, budgeting, and forecasting using data from their entire system landscape.
Streamlined Supplier Collaboration
SAP Business Network is now also included in the premium edition, enabling customers to create a networked ERP with a supplier portal. This helps simplify spend compliance, improve cash flow, and drive business value by facilitating closer collaboration with suppliers and automating procurement and invoice transactions.
Personalized Onboarding
To help ensure a smooth transition to cloud ERP, we’ve introduced embedded launch activities in every RISE with SAP package. The embedded launch activities include personalized onboarding support through an assigned SAP advisor. The advisor helps customers to navigate the implementation road map and can provide education on the overall journey, RISE with SAP Methodology, the clean core strategy, and initial setup of tools and services. Through initial personalized one-on-one calls and a series of recorded enablement content, the advisor helps ensure the customers are set up for success.
These enhancements reflect our commitment to providing cutting-edge solutions that address the evolving needs of businesses in an increasingly complex global landscape. By integrating AI, improving data accessibility, and streamlining supplier collaboration, we’re empowering our customers to make more informed decisions and drive innovation in their respective industries.
I’m incredibly proud of these improvements and excited to see how they will transform our customers’ businesses. As we continue to innovate and adapt to the changing business landscape, we remain committed to supporting our customers’ success every step of the way.
Learn more about RISE with SAP and the available packages and add-ons available to help you transform your business here.
Maura Hameroff is head of Product Marketing for RISE with SAP.
WEConnect and SAP BTP Help Women-Owned Businesses Level Up in the Global Marketplace
Worldwide, women-owned businesses foster equality and economic development that helps lift communities, reduce poverty, improve environmental sustainability, elevate diversified consumer choices and voices, and contribute to more balanced, equitable, and holistic decision-making on broader issues.
It has been challenging, though, for women entrepreneurs and their businesses to be visible in the global marketplace. Equally, it had been difficult for buyers dedicated to diversity and inclusion to identify best-in-class women-owned suppliers.
Not-for-profit WEConnect International, with help from SAP partner Premikati Inc. and SAP experts, worked to develop a solution to expedite and simplify connecting member-buyers with member-suppliers and vice versa while reducing barriers and opening doors for women entrepreneurs to the international value chains.
Connecting US$4 Trillion in Purchasing Power with Women-Owned Businesses
Women own 33% of all privately held businesses worldwide but earn only 1% of the total spend. Many organizations have a clear mandate and mission to seek out women-owned companies. Still, organizations have no easy means of discovering qualified women-owned suppliers in the vast international marketplace. Similarly, women-owned businesses have no clear path to a seat at the table in the conventional system dominated by legacy corporate giants and complex, often rigid government agencies.
WEConnect, helmed by CEO and co-founder Elizabeth Vazquez, stepped in with a vision to bridge the gap with a solution connecting a formidable member-buyer network with a collective annual purchasing power of $4 trillion with women-owned businesses in 135 countries.
A Solution to Lower the Barriers to Supplier Onboarding
Vazquez realized the original WEConnect solution did not allow suppliers and buyers to find each other easily, it was cumbersome for suppliers to apply for certification, and the staff had problems registering and certifying global businesses because the solution only supported one language, English. A new solution had to eliminate those barriers and provide targeted, comprehensive, user-friendly searching for buyers while integrating seamlessly with buyers’ existing technology.
As a lean nonprofit with no IT department, WEConnect relied on the expertise of Premikati, a wholly women-owned business, and SAP, a member-buyer, to design and build WECommunity, the organization’s new, mobile-enabled solution, which helps deliver on its mission to drive revenue to women-owned suppliers around the world. “We wanted to go straight to, what platform is the most commonly used amongst our member buyers for managing their suppliers?” Vazquez recounts. “And it was an obvious decision that SAP was the go-to platform for most of our member-buyers. They use some form of SAP or multiple SAP offerings.”
Improved Search Increases Supplier Onboarding
WECommunity is a trusted self-service solution that allows “buyers and suppliers to find each other efficiently and effectively,” Vazquez explains. In addition to accomplishing that essential goal, WECommunity makes the organization’s robust network of worldwide member-buyers available in 10 of the most common languages among members. The mobile-optimized solution also includes a portal that enables women supplier members to easily register their businesses and initiate requests for certification using just their smartphones.
All the improvements, including added security features, have driven a 95% increase in certified and registered women-owned businesses in the WEConnect database. WECommunity’s streamlined, user-friendly functionality has also made WEConnect more appealing to buyers, and the organization has seen a 91% increase in membership.
100% Increase in Spending on Women-Owned Businesses
Since the launch, WECommunity-tracked spending with women-owned businesses outside the U.S. has doubled, from $4 billion to $8 billion, and the impact of those dollars has rippled far beyond the pockets of business owners. “I am obsessed with moving as much money into the hands of women as quickly as possible because of how they reinvest in their employees, families, and communities,” Vazquez says. Proving her point: in 2021 alone, the certified women-owned businesses in WEConnect’s network created 24,000 new jobs.
Preparing for a Future of Innovation
WEConnect, a 2023 SAP Innovation Award winner, looks forward to scaling its solution to accommodate more suppliers and buyers while continuing to leverage data analytics to empower women-owned businesses. But WEConnect won’t stop there – AI and machine learning are next for added efficiencies, accuracy, and automation as the organization and its membership expand. Vazquez explains that the organization is actively conversing with SAP and other member-buyers: “How do we all collaborate? How do we use AI and machine learning to find the women suppliers of the world, get them up to speed on what it takes to compete for larger contracts, and make it easier for them to connect with buyers?”
With boundless ambition and limitless imagination, the future is bright for women-owned businesses and the families and communities they support.
For More Information
Learn more about how WEConnect builds transformative connections and opportunities for women-owned businesses through its solution built on SAP Business Technology Platform (SAP BTP), including SAP Integration Suite with intelligent robotic process automation (iRPA).
- Thought leadership podcast: Thulium’s CEO Tamara McCleary sat down with Vazquez to discuss the wide-reaching impact of women-owned businesses and why they are critical to the global economy.
- Practitioners’ video: Vazquez and Timo Elliott discussed the unique challenges of creating a new technology solution with no IT department and takeaways for other nonprofits or small organizations undertaking a digital transformation.
Explore more success stories of customers leveraging SAP BTP to optimize processes for the sake of people and purpose:
- MOD Pizza: People set MOD Pizza LLC apart from the competition. The rapidly growing company knows that when it takes care of employees, it takes care of customers. So, MOD Pizza uses SAP solutions to create a culture of opportunity for 10,000 employees at hundreds of locations and counting.
- Royal Eswatini Sugar Corporation: Adopting a culture of innovation to support economic development and community growth, RES Corporation replaced its legacy ERP system with a modern solution offering industry best practice processes and the flexibility to support future business growth and enable new processes and business capabilities.
Explore 31 on-demand episodes of the Better Together: Customer Conversations series at sap.com/btp. Share your input on the topics and technologies you want us to cover. Interested in being a guest on the show? E-mail us.
Timo Elliott is vice president and global innovation advocate for SAP BTP at SAP.
Sun Life Spotlights the Incredible Market Growth Power of Digital Modernization
While Sun Life has been synonymous with traditional insurance, the Canadian-based organization has forged ahead to digitally transform into a fully diversified and modern financial services institution that includes US$1.4 trillion in asset management. In fact, 45% of Sun Life’s revenue comes from asset management with the rest divided across a comprehensive portfolio of health and insurance products for consumers and institutional clients. The modern financial services lineup includes virtual healthcare, personalized financial planning, digital payments, and as-a-service advice.
“Our CEO wants us to think and act like a digital company,” said Dariush Shoja, vice president and corporate CIO at Sun Life. “Using SAP S/4HANA Cloud, we are digitizing the entire business to provide personalized and high-value services throughout the customer lifecycle.”
Shoja spoke during a session at the SAP and SAP Fioneer for Financial Services Forum Americas event in Boston, Massachusetts, where he showcased the company’s digital transformation that modernized the company’s finance platform.
Digital Closes Gap Between Generative AI Promise and Reality
Shoja immediately struck a responsive chord from the audience in the room who chuckled when he jokingly asked if anyone’s nightly dreams during college revolved around a career in finance. Drawing from his company’s experience with digital transformation, he acknowledged the industry’s change management challenges.
“When we’re talking about finance in the context of digitization, it’s not just about automation or systems. It’s a paradigm and culture shift,” he said. “I’ve been an accountant and we are tough to change, partly because for many years we’ve followed generally accepted accounting principles. You need to start at the top with the CEO, CFO, and everyone on down to support the change. Organizations aiming to become digital and adopt state-of-the-art technologies like generative AI should focus on getting buy-in for the journey.”
Modern Financial Services Platforms Are Cloud-Based
Coming from earlier sessions in the day that touted the incredible promise of technology advancements like generative AI, Shoja was also candid about overcoming the reality that professionals in the financial services industry face.
“Although everyone is talking about artificial intelligence and digitization, historically there hasn’t been a significant amount of investment to update systems that are aging or nearing end of life,” said Shoja. “But one of the key enablers of growth is moving to the cloud. Digitization is creating the foundation for our future as we renovate and modernize our platforms.”
Connected Data Drives Informed Decisions
One of the objectives of Sun Life’s finance platform modernization was to connect previously disparate data between geographies and business units. With operations in regions worldwide, including North America, Asia-Pacific, and Europe, along with an expanding product portfolio, managing data was paramount to effective financial management that fuels customer satisfaction and company growth.
“We have to build, evaluate, and run complex actuarial policy models that meet evolving regulatory mandates worldwide and corporate profitability objectives,” said Shoja. “Going to the cloud has provided efficiencies from consistent operations across every geography. Moving from manual spreadsheets to automated dashboards provides finance with faster access to insightful analytics from larger and more complex data sets. People can easily drill down to find the information they need to make the right optimal decisions.”
Out-of-the-Box Digital Thinking
Like every organization that’s managing millions of transactions, data standardization and integration was extremely important to create Sun Life’s modern global platform.
“Even though our systems were only about 15 years old, eliminating technical debt was key to our transformation,” said Shoja. “We replaced traditional ways of thinking with out-of-the-box strategies, using modern native tools in the cloud platform to gain efficiencies. For example, when we want to pay a claim, the system automatically generates all relevant journal entries. We’ve strategically aligned technology with finance and the rest of the business.”
AI Can Save Valuable Time for Financial Services
Shoja saw numerous solid use cases for generative AI, traditional AI, and machine learning in the financial services industry. AI could quickly find data gaps to speed up time-sensitive quarterly accrual management reporting. Sun Life has created a team that’s focused on AI use cases in reconciliation and other areas. However, the company is also relying on partners to bring the full value of AI capabilities into the business.
“Large language models aren’t feasible for organizations to build on our own, AI should be built into digital solutions,” he said. “As SAP is doing, we need companies to provide AI solutions and make it part of their package. SAP is a strong partner in our finance modernization journey.”



