To Ensure Innovation Excellence, Act Now

Industries around the world are facing significant transformation and demand for innovation, accelerated by political uncertainties and economic challenges. In such a situation, continuous learning and development have become crucial for organizations to ensure not only stability, but also long-term success.

With the move to the newest, cloud-based solutions — and while turning to certified experts, skilled in the latest innovations — SAP customers can get the job done.

To fully leverage the advantages of the latest SAP solutions, it is crucial for teams to possess up-to-date skills in the latest product developments. This is where certifications come into play.

SAP Guides the Cloud Journey with Infinite Opportunities for Learning and Growth

The cloud era is an infinite loop of perpetual transformation. In this environment, businesses are on a journey of continuous innovation and change, advancing dynamically with each technological and industry shift.

This perspective reflects an essential truth for today’s companies: growth and adaptation aren’t one-time goals; they’re cyclical processes essential for staying competitive and relevant. To keep up in this new landscape, businesses need adaptable guidance and proactive support that evolve alongside them.

SAP services subscription offerings can deliver on that reality without adding risk and anxiety. Like the infinity symbol, our services can provide a continuous, adaptable loop of options for enhanced learning, smooth operations, iterative optimization, and peak performance.

Let’s walk through each pillar of our fundamental cloud success framework and its advantages.

Learning – Starting with the Foundation

Learning is essential and a cornerstone for cloud success. Workforce transformation is rapidly changing, and skills are in need of continuous evolution. To help customers understand the resources available and wield them with confidence, our cloud adoption portfolio pulls together clear options for:

  • Continuous training programs for end users with SAP Learning Hub
  • Access to ongoing expertise for solution administrators and IT personnel

This foundational phase goes well beyond onboarding new cloud software. It helps cultivate a culture of agility, continuous upskilling and certification, and readiness for ongoing innovation. For example, according to SAP’s commissioned Forrester Consulting Total Economic Impact™ study on SAP Learning Hub, a composite organization representative of interviewed customers achieved substantial benefits. They include up to 25% productivity gains from enhanced upskilling, 50% cost savings with digital delivery, and a 50% faster time to competence for end users.

Optimizing for Today in Preparation for Tomorrow

Optimizing the use of cloud software and maximizing its potential is an ongoing journey. With an ever-changing software landscape, staying up-to-date on the latest features and knowing how to leverage them for the greatest impact on the business is challenging for many of our customers across all industries.

That’s why we offer SAP Preferred Success, an offering of cloud adoption services that can enable our customers to build dynamic plans. Its service portfolio can provide the continuous expert guidance and insights necessary to refine business processes and help ensure technology investments support efficient, flexible, and resilient operations.

In SAP’s commissioned Forrester Consulting Total Economic Impact™ study on SAP Preferred Success, organizations have experienced significant ROI and improvements in operational efficiency. Such benefits include 30% higher business-process efficiency, 25% time savings in release management, and a 24% boost in productivity for a composite organization representative of interviewed customers. The proactive guidance and actionable insights provided by the offering empower our customers to stay ahead of the technology curve while driving measurable results.

Operating with Confidence

In the cloud, operations take on a new form. Traditionally, companies relied on on-premise services and external consultants to manage operations. Now, the shift to cloud services demands a more comprehensive, integrated approach.

Optimize your business and encourage innovation with help from SAP Cloud Application Services

SAP Cloud Application Services offerings are tailored to help support customers using SAP S/4HANA Cloud and SAP Business Technology Platform (SAP BTP) in their daily operations. Our customers can offset cloud operations and critical processes while focusing on more valuable sides of their business – all with the full confidence of a reliable and proven partnership.

Our customers can also opt for the expanded edition of SAP Preferred Success to help leverage services readily available as part of their plan for reinforced testing, configuration management, and application and business process checks. As a result, organizations can adapt without missing a moment of opportunity for improvement, enhancement, and growth.

The service portfolio can provide tremendous value to our customers, from helping accelerate time to first value to boosting operational efficiencies and productivity in impactful ways. The insights and expertise offered can give our customers the confidence that we understand their challenges and build trust as we partner together to deliver optimal solutions.

Performing at Peak Levels

For our customers, the ultimate goal of their cloud experience is to run their software at peak performance with minimal friction and maximum results. That’s where WalkMe solutions can step in, which are now part of the SAP solution portfolio.

The solutions help put people at the epicenter of this cloud journey. They can assist organizations in proactively navigating constant technology changes, enhancing business process adoption, resolving digital friction, guiding users within their workflows, and streamlining tasks across any application.

With this flexibility, our customers can adapt their technology landscape to meet unique needs and fuel future growth while significantly reducing costs and time spent on support, user training, and development.

By enabling consistent, effective, and efficient use of software across workflows, our digital adoption capabilities can detect points of friction and provide tailored support and automation to help streamline tasks within the flow of work, across any application. In return, organizations can adapt their technology landscape to their unique needs to minimize the change curve while maximizing their cloud investments, reducing risk, and fueling future growth.

Looking Forward to a Journey of Ongoing Evolution

Times change, and so do the ways businesses operate in the cloud.

In today’s technology-driven business landscape, having great systems isn’t enough. Dependable, proactive services are necessary to keep them running smoothly. SAP cloud service plans can deliver just that. With best-practice cloud services, we can harmonize the latest technologies and cloud services into a single, user-friendly experience that helps eliminate anxiety and guesswork.

As cloud technologies evolve, so will SAP’s cloud adoption service portfolio, bringing exciting new developments to help our customers learn, adapt, and excel. Here’s to a year filled with growth, opportunity, and the guidance you need to thrive!

Discover how SAP service offerings can deliver control and peace of mind.


Chad Crook is head of Enterprise Cross Solution Sales for the Customer Success Chief Business Office at SAP.

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SAP Recognized as a Leader in 2024 Gartner Magic Quadrant for Data Integration Tools

Seamless access to mission-critical data is vital for organizations striving to achieve true digital transformation. However, with data dispersed across numerous applications, systems, and environments, this data can be a resource-intensive challenge.

Experience the power of business data with SAP Datasphere

That is where effective data integration tools come into play. These tools allow organizations to efficiently connect, manage, and orchestrate their data assets.

Data integration solutions from SAP — including SAP Datasphere, SAP Data Intelligence Cloud, SAP Data Services, and SAP Landscape Transformation Replication Server — provide customers with timely, relevant, and trusted information, simplifying their data landscapes and unlocking valuable business insights.

SAP’s Recognition

Gartner® recently evaluated 20 vendors in the 2024 Magic Quadrant™ for Data Integration Tools, recognizing SAP as a Leader for our “ability to execute” and “completeness of vision.”

We believe this recognition underscores SAP’s commitment to delivering innovative, world-class data integration tools that empower our customers and marks 17 consecutive years as a Leader.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP here.

Business Data Fabric

Effective data integration is fundamental for gaining actionable insights that drive better decision-making. Without the right tools and strategies, organizations struggle to integrate, process, curate, govern, and enhance their data.

SAP takes a business data fabric approach, which goes beyond a traditional data fabric. A business data fabric is a data management architecture that delivers an integrated, semantically rich data layer over underlying data landscapes to provide users with scalable access to their data without duplication.

This eliminates the need to recreate the business context that was lost from extracting and replicating data. It gives users the ability to accelerate their decision-making with trust and confidence, knowing they always have the complete picture of their data, regardless of where it is stored or how it was designed.

SAP Datasphere

SAP Datasphere — along with its open data ecosystem — is the foundation for a business data fabric. It equips any organization to deliver meaningful data to every data consumer — with business context and logic intact. SAP Datasphere helps customers:

  • Access authoritative data: Accelerate time to value by automatically reusing the semantic definitions and associations from SAP applications
  • Enrich all data projects: Harmonize heterogeneous data into a business semantic model of diverse data landscape
  • Simplify the data landscape: Access all data across hybrid and cloud environments no matter where it resides

With a unified experience for data integration, data cataloging, semantic modeling, data warehousing, data federation, and data virtualization, SAP Datasphere enables data professionals to easily distribute authoritative business data — with business context and logic preserved — across the data landscape.

SAP Datasphere advances data management with innovations like knowledge graph which uncovers hidden insights by revealing deep relationships between data, metadata, and business processes. The knowledge graph can then be used with Joule, SAP’s generative AI co-pilot, allowing business users to ask both open-ended and specific questions and get instant and well-documented answers.

By leveraging these capabilities within a business data fabric powered by SAP Datasphere, organizations can save up to 138%.

Real-World Success

Since its launch, SAP Datasphere has seen widespread adoption and innovation. Companies like POWER International AS have experienced transformative benefits.

Frode Næss Larsen, CIO at POWER International AS, highlights their experience: “The SAP Datasphere solution is intuitive and simple in terms of data movement from on premise to a cloud environment. The solution helps simplify our data landscape, saving hundreds of hours every year in pipeline development. They say the best run SAP, so for us, it’s a good match.”

Get Started

For more than 17 years, SAP has been at the forefront of data integration, helping customers convert fragmented data into actionable insights.

Join the movement and unlock the full potential of your business data with SAP’s leading data integration solutions. Take the next step in your data integration journey:


Daniel Yu is senior vice president of Product Marketing for SAP Data and Analytics at SAP.

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Gartner, Magic Quadrant for Data Integration Tools, Thornton Craig, Sharat Menon, Robert Thanaraj, Michele Launi, Nina Showell, 3 December 2024
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

SAP S/4HANA Cloud Private Edition Is UniPhar’s Key to Scale Patient Access to Pharmaceutical Products

The pharmaceutical industry plays a critical role for global healthcare. It is a multi-billion-dollar industry, responsible for researching, developing, manufacturing, and distributing pharmaceutical products and services addressing a vast and diverse range of health challenges.

To ensure that patients globally receive required medications and treatment on time, the management of manufacturing and distribution must be ultra-efficient, agile, and responsive.

With patient safety on the line and high-quality expectations, there is no room for error. 

One company that has mastered this balancing act is Ireland-based UniPhar, a high-growth, diversified healthcare services company that provides distribution services for pharmaceutical products. The company works closely with manufacturers to offer third-party logistics (3PL) and fourth-party logistics (4PL) services to remain true to its mission of securing patient access to pharmaceutical products.

In the last decade, UniPhar has witnessed unprecedented growth and today delivers pharmaceutical products to more than 160 countries.

Navigating a Changing World: Why Values, Adaptability, and Resilience Matter More Than Ever

In today’s rapidly changing world, it is increasingly clear that values matter. As we confront pressing issues such as social justice, climate change, and the weakening of democratic principles, it becomes essential to embrace core values like diversity, integrity, equality, and adaptability — not merely as ideals, but as necessities for progress.

To navigate these challenges effectively, we must also cultivate resilience and, perhaps most importantly, develop the ability to learn how to learn, rather than focusing solely on acquiring specific skills. So, how do we maintain our values, stay adaptable, and build resilience in a world that never stands still?

Values Matter Now More Than Ever

Discrimination, for example, remains a significant problem across the globe, in fact discrimination worsened in 70% of countries between 2021 and 2022. As our societies become more diverse, we must work to respect each other’s backgrounds, beliefs, and rights. This foundation of respect helps foster a democratic society where everyone has a voice, and where decisions reflect the needs and rights of all, not just a select few.

Democracy: A System of Rights and Responsibilities

Democracy, too, requires an ongoing commitment. In times of crisis or division, democratic values can sometimes take a backseat. But a healthy democracy depends on citizens who uphold the principles of justice and transparency. Sometimes, especially during crises and economic downturns, people are drawn to “loud voices,” but this should not be mistaken for good leadership. The democratic process, while sometimes perceived as slower, remains essential for ensuring fairness and thoughtful decision-making.

Democracy is more than a system of government; it embodies the values of freedom, equality, and justice to empower individuals. In democratic societies, innovation and creativity thrive because people are free and able to express ideas, challenge norms, and pursue progress.

It’s easy to take democracy for granted, especially in societies where it has long been the norm. History, however, teaches us that when we become complacent, democracy can quickly unravel. We need to actively uphold democratic principles, protecting our freedoms and those of future generations.

In a world where global issues affect everyone, democratic values remind us that our rights and freedoms are not guaranteed — they must be earned, defended, and nurtured.

Adaptability and the Art of Learning to Learn

The days of acquiring a fixed skill set and building a stable, unchanging career are long gone. Today, the rapid evolution of technology and industry means that many jobs look different in the future. So, one of the most valuable abilities we can cultivate is learning how to learn. In fact, according to the World Economic Forum, 44% of employees’ core skills are expected to change by 2027. This immense shift underscores the need for adaptability as workers learn to stay relevant in an evolving job market.

A significant part of this transformation is being driven by artificial intelligence (AI). As AI automates routine tasks and streamline workflows, some jobs are becoming obsolete, while entirely new roles are emerging. To thrive, workers must embrace lifelong learning and flexibility, acquiring skills that help them adapt to new roles or pivot into different fields altogether.

Being adaptable and willing to learn continuously empowers us to evolve as our world does. It enables us to take on new challenges, shift our perspectives, and solve problems. As Albert Einstein said, “Education is not the learning of facts, but the training of the mind to think.” That challenges our educational systems to keep up.

Learning how to learn prepares us to thrive in an uncertain future. By building this skill, we are equipping ourselves to step confidently into unfamiliar territory and to adapt to whatever comes our way. This adaptability goes hand-in-hand with resilience — an ability to bounce back from setbacks, rethink our approach when needed, and maintain our motivation even when the path ahead is unclear.

In the age of AI and rapid technological advancements, it’s not enough to develop technical skills alone; we must also cultivate a mindset geared toward adaptability, critical thinking, and empathy. Our attitude shapes our willingness to embrace change, understand diverse perspectives, and approach challenges with curiosity. These qualities define how effectively we learn, grow, and evolve. By fostering this mindset, individuals and organizations can navigate complexity with confidence and build a sustainable future.

Developing Resilience for a Complex World

In a world where uncertainty is the only constant, resilience is essential. It’s the inner strength that helps us face adversity and continue pushing forward. Resilience is not a trait we’re born with; it’s something we need to cultivate.

Building resilience begins with self-awareness. Recognizing when we need to take a step back, recharge, or reach out for support is vital. Reflection is key! Being deeply aware of our own strengths and weaknesses, while also embracing failures as opportunities to learn and grow, is crucial. By reframing setbacks as lessons, we build the mental and emotional tools needed to navigate challenges more effectively.

Resilient people also tend to maintain a positive yet realistic outlook. They’re optimistic about the future, but they also accept that setbacks are a natural part of life. Embracing a mindset of growth rather than a fear of failure helps build resilience and keeps us open to learning, improving, and adapting.

Moving Forward with Purpose

We live in a world filled with challenges, but we also live in a time of boundless opportunity. When we stand by our values, stay open to continuous learning, and cultivate resilience, we can face uncertainty with a sense of purpose and strength.


Thomas Saueressig is a member of the Executive Board of SAP SE, leading Customer Services & Delivery.

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SAP Announces General Availability of SAP Green Ledger

WALLDORF SAP SE (NYSE: SAP) today announced the general availability of the SAP Green Ledger solution, the most comprehensive carbon accounting system globally that integrates directly with customers’ financial data.

Part of SAP Sustainability solutions, SAP Green Ledger allocates carbon emissions to specific economic activities and transactions captured by ERP solutions from SAP. This innovation empowers organizations to accurately account for, analyze and report carbon footprints across products, services, and organizational units.

Addressing the growing consensus that decarbonization is required to combat climate change, SAP Green Ledger helps companies:

  • Track and account for carbon footprints in relation to their financial impact
  • Lower emissions alongside financial optimization and thus facilitate carbon budgeting
  • Establish carbon planning for carbon neutrality and net zero targets
  • Benchmark departments, business units and profit centers from both a financial and environmental perspective
  • Prepare for sustainability audits
  • Improve supplier-based processes to decrease carbon emissions in the supply chain (2025)

SAP Green Ledger builds on existing financial and ERP solutions from SAP that are established in thousands of companies worldwide. By extending these solutions to integrate emissions data, businesses can make more informed, sustainable decisions that link environmental impact with financial performance, enhancing compliance, efficiency and transparency.

“Enormous investments are required to abate CO2 in order to curb global warming. Besides smart, reliable regulation also accurate data on emissions along the supply chain is paramount to trigger the necessary investment,” said Dominik Asam, CFO and member of the Executive Board of SAP SE. “Only by moving from averages to actuals – audited at reasonable assurance – can freeriding and greenwashing be avoided, thereby protecting such valuable investment and our planet. SAP Green Ledger delivers precisely that.”

Put sustainability at the core of your business with SAP

Today, SAP Green Ledger provides a first step for businesses to address regulatory requirements by integrating financial and environmental data. It helps companies navigate the complex global landscape of sustainability regulations, such as EU CSRD*, while establishing a scalable foundation over time, to adapt to evolving regulations such as EU ETS** and EU CBAM†, as well as to international standards such as ISSB††. The launch of the solution marks the beginning of a new era in carbon accounting systems, which are expected to significantly impact businesses worldwide as decarbonization becomes a legal and market imperative.

SAP Green Ledger was developed with support from companies such as Accenture, Deloitte, EY and TCS (Tata Consulting Services) as well as with pilot customers such as Covestro. Covestro is currently evaluating SAP Green Ledger in an early pilot phase and testing the linking of carbon dioxide values to SAP Green Ledger, as they are generated during the manufacture of specific products in the supply chain.

Accenture is helping organizations achieve their net-zero and sustainability targets in a rapidly evolving regulatory landscape.  “As organizations seek to gain visibility into both the financial and environmental performance of their businesses, SAP Green Ledger can provide the sustainability metrics and insights needed to enhance decision-making that reduces emissions, drives efficiencies and optimizes performance,” said Stephanie Jamison, global resources industry practice chair and global sustainability services lead at Accenture. “As a strategic co-innovation partner, Accenture helped shape the development of SAP Green Ledger and can apply our understanding of the technology and its capabilities to help our clients get the most for their organization.”

Through its Strategic Advisory Group for Green Ledger, SAP was able to gain insights from Deloitte’s breadth and depth of knowledge in sustainability measurement and reporting. “SAP Green Ledger offers new levels of precision in carbon accounting for organizations as they track, manage and report their greenhouse gas emissions, and provides leaders with a holistic view of the costs and benefits of sustainability initiatives, enabling them to make data-driven decisions that can build business resilience,” said Jennifer Steinmann, Deloitte Global Sustainability Business leader.

Deloitte is working with companies as they adopt sustainability disclosure standards and get ready for assurance. “Technology solutions can help generate traceable, bottom-up emissions data,” said Veronica Poole, Deloitte Global IFRS and Corporate Reporting leader. “Leveraging the robust governance and controls of enterprise systems is needed to help organizations achieve the rigor that enhances corporate accountability and enables a move to reasonable assurance.”

SAP partner TCS has also cooperated on SAP Green Ledger, with a focus on accelerating action to achieve carbon neutrality. TCS Enterprise Solutions Global Head Vikram Karakoti said, “With our participation in the pilot program for SAP Green Ledger, TCS is embracing innovative sustainability solutions to build a better future. This will enable organizations to move beyond regulatory compliance and make sustainability a growth engine. By embedding carbon data into the enterprise planning process, organizations can unlock previously unexplored areas for growth, transformation and environmental renewal.”

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*The EU’s CSRD (Corporate Sustainability Reporting Directive) defines the rules concerning the social and environmental information that companies have to report. It entered into force on 5 January 2023.
**The EU ETS (EU Emissions Trading System) is a “cap and trade” system to reduce emissions via a carbon market. Since 2005, it requires polluters to pay for their greenhouse gas (GHG) emissions, covering emissions from the electricity and heat generation, industrial manufacturing and aviation sectors – which account for roughly 40% of total GHG emissions in the EU.
†The EU CBAM (Carbon Border Adjustment Mechanism) is the EU’s tool to put a fair price on the carbon emitted during the production of carbon-intensive goods that are entering the EU, and to encourage cleaner industrial production in non-EU countries. CBAM will apply in its definitive regime from 2026.
††The ISSB (International Sustainability Standards Board) is developing – in the public interest – standards that will result in a high-quality, comprehensive global baseline of sustainability disclosures focused on the needs of investors and the financial markets.

For more information, financial community only:
Alexandra Steiger, +49 6227-7-60437, investor@sap.com, CEST

For more information, press only:
Joellen Perry, +1 (650) 445-6780, joellen.perry@sap.com, PT
Daniel Reinhardt, +49 6227-7-40201, daniel.reinhardt@sap.com, CEST
SAP Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2023 Annual Report on Form 20-F.
© 2024 SAP SE. All rights reserved.
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SAP Learning Journey Offers AI Training Solutions

The new SAP Learning Journey focuses on equipping organizations to identify and define AI use cases, reflecting the growing integration of artificial intelligence into business processes. Launched in November 2024, the course is titled “Applying a Human-Centered Approach to Identify and Define Business AI Use Cases.” It was developed collaboratively by the SAP AppHaus and […]

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SAP Intelligent Asset Management Empowers the Future of Asset Excellence

In industries where every operational decision can ripple across supply chains, SAP Intelligent Asset Management solutions are reshaping how companies think about their assets.

Read what analysts are saying about asset management from SAP

By blending advanced technologies like SAP Business AI and the Internet of Things (IoT) with state-of the art solutions, SAP Intelligent Asset Management transforms operations and sustainability, and enables organizations to unlock new value and efficiencies in their asset management programs.

Reflecting high customer satisfaction in the enterprise asset management (EAM) market, IDC has awarded SAP the 2024 SaaS EAM Customer Satisfaction Award. This recognition underscores SAP’s dedication to delivering innovative solutions that empower organizations to achieve operational excellence and long-term sustainability.

Integral Part of ERP Suite and Unified Asset Data Thread

Asset management capabilities from SAP are deeply embedded in the core ERP suite, with solutions for asset performance management and field service management complementing ERP to support advanced use cases.  

At the core of SAP Intelligent Asset Management is a unified asset data thread, enabling a complete view of an asset’s lifecycle. This digital chain empowers proactive decisions, such as failure prediction and resource optimization, while enhancing collaboration and aligning strategies with business goals.

Transforming Asset Management with AI and IoT

Artificial intelligence (AI) and the IoT are no longer futuristic concepts; they are the driving forces behind a new era of asset management. By embedding SAP Business AI across asset life cycles, SAP Intelligent Asset Management has unlocked new efficiencies.

Closing the Loop: From Data to Decisions

SAP Intelligent Asset Management excels at creating closed-loop asset management systems. This means that every piece of data — whether from IoT sensors or manual inspections — feeds back into the system, enabling continuous improvement.

By integrating asset lifecycle data into operational workflows, organizations can reduce downtime, increase asset availability, and align maintenance strategies with environmental, social, and governance (ESG) goals. This closed-loop approach fosters collaboration and helps ensure that businesses can adapt dynamically to changing conditions and demands, and continuously improve maintenance programs.

At the core of this methodology is a failure mode-centric approach, which focuses on identifying potential failure modes early and addressing them proactively. By analyzing historical and real-time data, SAP Intelligent Asset Management helps businesses target root causes and implement tailored maintenance strategies.

Efficiency Anywhere with Mobile Work Management

SAP Service and Asset Manager provides technicians with real-time access to work orders, asset data, customer information, and instructions directly on their mobile devices. This enhances productivity, supports offline work in remote areas, and improves first-time fix rates by delivering essential information on-site, reducing paperwork, and streamlining updates — all within an intuitive mobile app experience

Operational Success Meets Sustainability

SAP Intelligent Asset Management is not just about operational efficiency; it’s about creating a sustainable future. By integrating environmental health and safety features, the platform helps ensure that maintenance practices align with regulatory and environmental goals. This allows businesses to not only reduce costs, but extend asset life cycles, reduce emissions, and make a meaningful impact on their sustainability journey.

For example, SAP Field Service Management enables customers to optimize schedules with AI, and retrieve AI equipment insights, boosting first-time fix rates and minimizing return visits. Predictive routing further enhances efficiency for field service organizations by cutting travel time and lowering emissions.

A Future Built on Collaboration and Innovation

SAP Intelligent Asset Management empowers organizations by fostering collaboration across stakeholders to achieve mutual asset performance goals. Its flexible platform supports industry-specific customizations for adaptability and scalability. Partnerships with leading companies, such as Cumulocity  for market-leading IoT integration and AsInt for mechanical integrity and safety, further enhance its capabilities, addressing the unique needs of diverse industries.

“In today’s dynamic environment, effective asset management is essential to operational success,” said Ralf Vath, head of Product Management for SAP Digital Supply Chain Cloud – Operate at SAP. “SAP Intelligent Asset Management helps our customers achieve significant gains in productivity and efficiency while advancing long-term sustainability.”

With stories of transformation across sectors and a clear vision for the future, SAP Intelligent Asset Management is not just leading the market; it’s redefining what is possible in asset management.

Stories That Showcase Transformation

The real impact of SAP Intelligent Asset Management lies in the success stories of its customers:

Manage the entire lifecycle of your physical assets with enterprise asset management software systems from SAP

Ryan Jones is Product Marketing manager for SAP Service and Asset Management at SAP.

December 2024 Patch Day Addresses SAP Security Issues

SAP security issues continue to require close attention, as evidenced by the December 2024 Patch Day, which introduced 13 new and updated SAP Security Notes. December’s updates addressed vulnerabilities affecting SAP NetWeaver, SAP Web Dispatcher, and Adobe Document Services, among others. A standout contribution was the HotNews Note #3536965, which tackled multiple vulnerabilities in SAP […]

The post December 2024 Patch Day Addresses SAP Security Issues appeared first on InsideSAP.

SAP Preferred Success: Transforming Challenges into Opportunities for Companies Worldwide in 2024

Companies face increasing pressures to stay ahead of market shifts while enhancing operational efficiency to maintain their competitive edge. And many of them are turning to the SAP Preferred Success offering to help navigate these challenges and thrive in the cloud, demonstrating how the right partnership can bring tangible outcomes.

In 2024, our customers realized measurable success across various industries by leveraging the wide range of services. From proactive guidance and product expertise to prioritized support and tailored strategies for smooth feature adoption, SAP Preferred Success has enabled ongoing optimization and innovative technology enhancement to help meet unique business needs.

The results speak for themselves: businesses are achieving greater agility, real-time insights, accelerated growth, and improved user experiences. Let’s explore how organizations are using SAP Preferred Success to help drive progress and position themselves for unstoppable growth in 2025 and beyond.

Juniper Networks: Building Financial Resilience and Innovation

Juniper Networks Inc., a leader in artificial intelligence (AI)-driven operations, needed to modernize its financial reporting and planning processes to support rapid business expansion. The company gained real-time insights and streamlined data integration by implementing the SAP Analytics Cloud solution through SAP Business Technology Platform (SAP BTP), eliminating manual processes for faster, more informed decision-making.

The standard edition of SAP Preferred Success played a pivotal role in providing critical guidance that helps ensure a smooth implementation by resolving connectivity issues, delivering expert troubleshooting, and enabling a smooth go-live. Post-deployment, Juniper continues to rely on SAP Preferred Success for guidance on maximizing quarterly updates and adopting new AI-driven features.

“With SAP Preferred Success, we can connect to product experts and have a conversation with them. This helps us better understand the upcoming functionality in a deeper, more applicable way so we can really take advantage of it once the functionality is released,” says Kathleen Kuang, senior process manager, Juniper Networks.

Fast track the value of your cloud investment with SAP Preferred Success

Juniper Networks is now equipped with advanced analytics and proactive support to maintain agility and continuously enhance financial planning, driving resilience and innovation across operations.

Government of Ras Al Khaimah: Advancing a Digital Society

The Government of Ras Al Khaimah (RAK Government) sought to align its HR organization with the UAE’s “We the UAE 2031” vision by transitioning from on-premise software to SAP SuccessFactors HCM in the cloud.

To support this initiative, the SAP Preferred Success plan for SAP SuccessFactors HCM, expanded edition provided a designated customer success manager and continuous expert guidance throughout the transition. This helped ensure reliable connectivity, a smooth go-live, and ongoing enhancements.

“Having the support of a designated SAP customer success manager before, during, and after go-live has helped to make the project a resounding success,” adds Ahmed Abdel Hady Tohamy, technical team lead in the HR Department. This SAP product specialist also added value in enhancing and improving the quality of the solution.

With the expanded edition, the RAK Government is well-equipped to drive engagement, foster innovation, and build resilience, positioning Ras Al Khaimah as a dynamic, future-focused society in the United Arab Emirates.

Orora Beverage: Maximizing Procurement’s Strategic Value

Orora Beverage, a leader in sustainable packaging solutions, sought to unlock the full potential of its SAP Ariba solutions. Faced with low adoption of advanced functionalities and a need for continuous training, the company turned to the SAP Preferred Success plan for SAP Ariba solutions, expanded edition.

Through personalized training, interactive workshops, and dedicated advisory services, Orora Beverage improved adoption and streamlined procurement processes. High-priority cases were resolved faster, productivity increased, and the company gained immediate access to SAP expertise for technical adjustments and feature enablement.

“Thanks to the SAP Preferred Success plan for SAP Ariba solutions, expanded edition, we’re more confident and agile in driving best practices in procurement to extract the best value out of our procurement processes,” shares Anoop Thakur, chief procurement officer, Orora Beverage. “We get assistance to enable new features, access to experts to handle priority issues, and advice on best practices from functional resources.”

The support has empowered Orora Beverage to enhance procurement strategies, foster agility, and achieve operational excellence.

Looking Ahead to 2025

These success stories demonstrate how SAP Preferred Success helps companies turn challenges into achievements. Whether optimizing financial planning, driving digital transformation, or enhancing procurement strategies, SAP Preferred Success remains a trusted partner in helping to navigate complex transformations, achieve impactful outcomes, and pave the way for operational excellence.

As we look ahead to 2025, SAP Preferred Success will continue to help transform challenges into opportunities, fueling sustainable growth and long-term success despite ongoing market volatility and evolving technological demands.

Explore how SAP Preferred Success can help your organization turn today’s challenges into tomorrow’s wins.


Andreia Bessa is global program lead for Enterprise Cross Solution Sales at SAP.

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