We are thrilled that SAP SuccessFactors HCM has received the TrustRadius 2025 Buyer’s Choice Award. TrustRadius is a peer research and review platform designed to help business leaders find and select the right software to meet their needs.

“This recognition is driven by the voices of customers who rely on SAP SuccessFactors HCM to elevate their workforce management strategies. It’s a testament to SAP’s ability to meet the evolving needs of HR teams and empower organizations to succeed,” said Allyson Havener, senior vice president of Marketing and Community at TrustRadius.

The Buyer’s Choice Awards are determined by verified, unbiased customer reviews. These awards recognize products that excel in capabilities, performance, value for money, and customer relationships. 

Here’s what some of our customers are saying about SAP SuccessFactors HCM:

• “With SAP SuccessFactors solutions, the ease with which our people data flows throughout our organization is superb. This is key to helping us ensure compliance and high data integrity throughout the employee lifecycle, such as recording attendance at a talent review.”
  – Assistant Manager, Sun Pharma
• “We use SAP SuccessFactors as our core HR system and have many of the modules, including Performance Management, Succession and Development, Compensation, Learning and Recruiting and we utilize it globally. SAP SuccessFactors enables us to have all of our team members in one system and manage their ongoing career development as well as the day-to-day transactions.”
  – Director, HRMS, Wyndham Hotels & Resorts
• “SAP SuccessFactors is helping us integrate all employee management tools in one. It helps us integrate learning for the employees, tracking and approving leave application and also track employee development discussions in one place. As a manager it helps me track data for all the employees in just one place and further helps me in planning.”
  – Store Manager, Tata Starbucks Pvt ltd.
• “SAP SuccessFactors has a robust framework which makes it an absolute platform for scaling and scaled companies, including the ones of larger sizes. [SAP] SuccessFactors is contributing to maintain the data quality and automated workflows. [SAP SuccessFactors] had almost automated every single HR process which has removed the manual intervention altogether.”
  – Manager, IBM

The SAP SuccessFactors HCM suite provides global HR cloud software with powerful artificial intelligence (AI) capabilities to help organizations meet the business demands of today and innovate for tomorrow. More than 10,000 customers worldwide — from startups and midmarket companies to large enterprises — use SAP SuccessFactors solutions to elevate every experience, guide every people decision, and connect HR across every aspect of the business.

Innovating to help our customers solve their biggest business and people-focused challenges is at the heart of everything we do. 

Last week at SuccessConnect, we announced several exciting new updates to the SAP SuccessFactors HCM suite, including SAP SuccessFactors Career and Talent Development, new enhancements to SAP SuccessFactors Employee Central Payroll, and several new AI capabilities, including AI-recommended jobs for candidates, AI-assisted 360-degree reviews, and, with Joule, a conversational way to complete onboarding tasks.

Learn more about SAP SuccessFactors HCM and read our customer reviews on TrustRadius. For more information about these recognitions, visit the TrustRadius scoring FAQ page.

Looking to share your own feedback? Leave us a review here.

Lara Albert is global vice president of Product Marketing for SAP SuccessFactors at SAP.

In the coming decades, humanity will achieve feats that would have seemed like magic to our grandparents. The rapid acceleration of progress, fueled by artificial intelligence (AI) and cloud technologies, is enabling us to solve problems once thought impossible. Some leaders are even calling this new era the intelligent age.

As our capabilities grow, businesses are embracing AI and other technologies strategically. SAP is leading the way, offering a smarter approach to business transformation services, combining cutting-edge tools with human expertise to help organizations unlock the full potential of these advancements.

In this new era, cloud technologies, AI, and human intelligence are converging, resulting in remarkable advancements in areas like demand forecasting, supply chain resilience, and process automation. As a result, businesses are increasingly shifting their focus to high-value tasks and real-time collaboration, allowing them to unlock new levels of efficiency and innovation.

While the opportunities are immense, the benefits are not guaranteed. The winners in this new era will be those organizations that can transform their operations digitally in increasingly more intelligent ways to set themselves up for success. For example, getting the most from business AI requires first moving your systems to a cloud ERP with SAP S/4HANA Cloud.

Winning in the age of intelligence requires a newer and more intelligent approach to business transformation and the stakes could not be higher. 

Combining the Power of Human Expertise with Technology

While the potential of AI-driven cloud systems is vast, some companies still struggle to fully leverage them. Many digital transformations fail to meet their objectives. Common pitfalls include a lack of technical expertise and employee engagement, inadequate management support, poor cross-functional collaboration, and a lack of accountability. Furthermore, sustaining a transformation’s impact typically requires a major reset in mindsets and behaviors.

Often the most difficult part of transforming businesses isn’t determining what to do, but rather how to do it. To address these challenges, SAP is building on a time-tested approach, combining cutting-edge tools with the power of human judgment, and taking it to the next level.

At the heart of this strategy is RISE with SAP, a game-changing initiative designed to help businesses continuously transform. To date, 7,000 companies – representing 32% of the global economy – have embraced RISE with SAP. These companies are already experiencing the benefits, including two percent lower operating costs and three percent lower inventory.

The critical “human” component of the RISE methodology are the enterprise architects, transformation experts who guide businesses through the intricacies of their digital transformation, ensuring they maximize the value of SAP tools and services.

Enterprise architects not only help customers utilize the RISE with SAP Methodology, but also harmonize all elements of the transformation, guiding customers to the modular cloud suite. This ensures a cohesive, effective process whereby the enterprise architect becomes a trusted advisor for the customer. By leveraging SAP’s integrated toolchain — across SAP Signavio, SAP LeanIX, SAP Cloud ALM, SAP Business Technology Platform, and WalkMe — enterprise architects help SAP customers transform holistically through their processes, data, systems, and their people, supporting their long-term success.

SAP has already seen a strong internal response to this approach, seasoned individuals are lining up for the role. Our recruitment and tailored enablement efforts are in full swing, with hundreds of cohorts currently going through training. We are also fine-tuning our enterprise architect operational and commercial model to simplify how we engage with customers and the early customer response has been very positive.

Shaping the Future of Business Transformations

Our early customer successes show the power and the potential of SAP’s intelligent transformation approach. By combining human expertise with advanced AI and cloud technologies, SAP is setting a new standard for what is possible through business transformations. As we look to the future, this integrated approach will continue to enable businesses to unlock new value and drive sustainable success.

At SAP, our vision is to redefine the way businesses transform, setting a benchmark for intelligent and integrated business transformations that drive real, measurable results. And for those organizations that adopt it, the possibilities in this new age are limitless.

Thomas Saueressig is a member of the Executive Board of SAP SE, leading Customer Services & Delivery.
Thomas Pfiester is executive vice president and head of Global Customer Engagement & Services at SAP.

SAP’s extensive partner ecosystem empowers thousands of customers around the world to consistently improve and grow their businesses with cloud solutions from SAP. To continue supporting the growth of this vibrant and dynamic partner community, SAP is equipping partners with digital practices, tools, and methodologies to help serve more customers faster and more responsively while enhancing their own efficiencies.

Inetum has been an SAP partner since 1998. With over 28,000 professionals, 2,700 are SAP consultants across the EMEA, MEE, and LATAM regions. As a European leader in digital services, it specializes in SAP solutions across 19 countries, with a focus on the GROW with SAP offering.

“In some countries, such as Spain, Inetum has traditionally served public sector and large enterprises, but, as part of our cloud growth strategy, our aim was to also expand into midmarket and new territories,” said David Bayon, global SAP go-to-market director at Inetum. “The traditional sales approach we relied on couldn’t meet the demands of engaging midmarket customers at scale, and our collaboration with the SAP EMEA digital hub, then subsequently with the MEE hub as well, was critical in helping us make this transition.”

Located on six continents and 15 locations, SAP digital hubs are home to more than 1,000 digitally native, highly skilled, multidisciplinary teams. These teams innovate with artificial intelligence (AI) and the latest intelligent technologies, like digital modalities, to virtually serve large numbers of SAP customers at exceptional velocity while delivering high-quality, immersive, and personalized customer experiences and expert advice, whenever and wherever customers need it.

“Thanks to the digital approach and replicable digital assets and practices, we’ve reduced the time it takes to enter new markets – from six weeks to kick off our midmarket outreach in Spain to three weeks to do the same in Portugal and two in Morocco! This has led to an increase of 400% in the efficiency of our SAP sales specialist team, helping us exceed our first-half 2024 targets by 192%,” Bayon explained.

Inetum’s work with SAP digital hubs enables the company to quickly validate which customers it can bring the most value to at any given time, in a given territory, while addressing local languages and cultural specifics. The partner also has access to the SAP digital hub modalities, which are based on AI and immersive technologies, to help support the creation of compelling customer value propositions at scale and speed while also making them available to customers via tailored microsites in a self-service mode for elevated agility. Digital modalities can further provide continuous feedback and data on what works and what doesn’t, as well as how the process needs to be tweaked for maximum impact.

“The partnership with Inetum is a prime example of how SAP digital hubs synergistically collaborate with SAP partners to add value to customers’ value journeys with SAP. We share our digital methodologies – digital modalities for high-quality customer engagements at scale and speed – and we support our joint customers with digital adoption tools and practices, ensuring faster time-to-value from SAP solutions. We’re also learning from Inetum’s experience on new industry best practices, and we test innovative and award-winning digital practices together,” said Sam Masri, global head of SAP Digital Hubs.

By the end of 2024, Inetum will also be serving customers in Mexico, Poland, Romania, Switzerland, and the UK and Ireland while also releasing its own intellectual property for the strong digital support of the retail, wholesale distribution, and engineering and construction industries. The company also plans to launch capabilities to help SAP Business One customers migrate to SAP S/4HANA Cloud Public Edition within the same period.

Imagine running a marathon in an old pair of sneakers. Sure, they’ve served you well, but as the terrain changes you need something more advanced to keep pace. This is the situation many businesses face as the end of mainstream maintenance for the latest three enhancement packages of SAP Business Suite 7 looms at end of 2027, or 2030 for the extended maintenance option. Now is the time to act to ensure operations continue uninterrupted and remain efficient, competitive, and secure.

So, why not lace up a new pair of sneakers in the form of a transformative RISE with SAP endeavor powered by AI-enabled cloud ERP? It can offer a comprehensive pathway for businesses to transition from SAP Business Suite 7 and can help tackle business challenges of today and the decades ahead.

The End of an Era: SAP Business Suite 7 and SAP ECC Mainstream Maintenance

For years, SAP Business Suite 7 and SAP ERP Central Component (SAP ECC) have been the backbone of countless enterprises, adding significant value in the form of ever-increasing process efficiencies. But as the market landscape and business needs evolve, so must your ERP. Staying with legacy systems is like trying to navigate a modern city with a paper map from 20 years ago. This is not only because SAP is innovating, but also because its technology partners are.

Accordingly, SAP’s announcement to end maintenance for the latest three enhancement packages of core applications of SAP Business Suite 7 software by 2027 and 2030 signals a necessary shift to the next level of modern solutions. SAP also announced a commitment to SAP S/4HANA until 2040. This isn’t just a required adjustment; it’s an opportunity to shift from a paper map and compass to a digital map with GPS – SAP S/4HANA Cloud – that helps guide businesses to stay ahead of the curve.

Rather than viewing SAP’s end of maintenance for SAP Business Suite 7 by 2027 and 2030 as a mere necessity, consider it a strategic opportunity to help tackle the challenges your business is facing and embrace market opportunities that lay ahead.

RISE with SAP: A Pathway to the Future

In aligning our strategy more closely with our customers’ realities, the conversation is no longer about just transforming your IT landscape. It is about how we can support businesses with ERP and help close the gap between a need for transformation and immediate requirements. This is where RISE with SAP comes in.

Think of RISE with SAP as a personal coach who doesn’t just suggest a new pair of sneakers, but a comprehensive training program. It’s a solution designed to transform businesses, process by process. Imagine an AI-enabled cloud ERP, meticulously managed and optimized by SAP, guiding the journey with the help of services and tools built by SAP, so businesses can move from on-premise systems to the cloud and process diagnostics that let you understand where you are today and how tomorrow can look like.

The Momentum of RISE with SAP

Since its launch, RISE with SAP has seen significant adoption, continually evolving to meet customer needs. Recently, SAP integrated AI capabilities with Joule into RISE with SAP, aiming to spearhead the innovation curve and emphasize the role of artificial intelligence in driving business efficiency and innovation.

As part of its ongoing commitment to support businesses on their digital transformation journeys, SAP has launched the RISE with SAP Methodology – a structured approach to help guide customers’ transformation journeys with RISE with SAP. The methodology comprises detailed and strategic planning, execution, critical resource management, and continuous support phases, leveraging SAP’s extensive expertise and tools. This approach honors the existing investments companies have made and helps customers mitigate risks, reduce downtime, and achieve faster time-to-value, helping to make the transition process efficient and effective. In order to address customer budget constraints and the operational mindset of IT departments, we also offer attractive financial incentives to help ease the cost burden associated with migration.

Transforming with Confidence

The RISE with SAP Methodology encompasses best practices and a structured approach to transition from SAP Business Suite to SAP S/4HANA Cloud, something akin to having a detailed road map and a pit crew ready at every turn. This includes a detailed success plan with quality checkpoints to help ensure compliance and a clean core approach, all while keeping existing customizations in mind. The clean core approach involves migrating only the necessary data and configurations to the new system, working to reduce complexity and ensure a smooth transition.

Case Study: Mahindra Group’s Transformation

A compelling example of a successful transition is the story of the Mahindra Group. By leveraging RISE with SAP, Mahindra embarked on a transformative journey to modernize its ERP landscape. The dedicated support from SAP advisors and the structured methodology enabled Mahindra to seamlessly migrate to SAP S/4HANA, optimizing its operations with a 35% increase in developer efficiency.

A future-ready foundation has also helped Mahindra support business growth. For example, when the launch of a new SUV saw 100,000 bookings in 30 minutes through digital channels, the sales transactions went smoothly thanks to a range of solutions running on a high-performance IT infrastructure. In addition, optimized processes in logistics and supply chain management have resulted in a reduction of 20% in back order processing times. As Rucha Nanavati, chief information officer of Mahindra Group, says, “RISE with SAP and SAP Business Technology Platform have helped us become future-ready, using technology in the best possible way to enable business growth while going to market faster and supporting agile operations.”

Ensuring Success with Proven Methodologies

Every potential customer scenario can be addressed within the RISE with SAP offering, boosted by tailored incentives and proven methodologies. These tailored incentives, such as additional support for complex transitions, are designed to help make the transition process more cost-effective and less disruptive for businesses. The structured approach, combined with the dedicated support of SAP advisors, helps ensure that businesses are well-prepared for their transformation journey.

For example, when SAP supported Fresenius with a complex business transformation agenda using RISE with SAP, the company saved 50% of time spent on SAP system administration and experienced a clear cut 20% reduction in their IT footprint. Together with our partners, we enabled the rapid transfer of 130 systems to the cloud within 15 months, without significant business disruption, and achieved a 20% improvement in system response time, thereby enhancing overall performance.

SAP’s continued investment in its tools and methodologies, such as the clean core success plan, highlights the importance of compliance and best practices. This focus on providing a robust and reliable transition pathway instills confidence in customers, reinforcing SAP’s commitment to their success. Transitioning to a cloud ERP environment offers numerous advantages, including enhanced scalability, flexibility, real-time data access, and the ability to leverage advanced technologies like AI and machine learning, along with agility – the shift from SAP ECC to a flexible, cloud-based ERP as a service that can adjust as quickly as businesses need to adjust.

Looking Ahead: The Competitive Landscape

SAP’s unique approach to supporting on-premise customers with a flexible transition timeline sets us apart: the business vision of our customers is backed by our strong experience, competence, and clear decision-making. SAP’s commitment to its customer base showcases the dedication to ensuring a smooth, gradual, pragmatic, and successful transition for all our customers.

As businesses prepare for the end of mainstream maintenance for SAP Business Suite 7 in 2027 and 2030, the transition to SAP S/4HANA and the cloud with RISE with SAP can offer a comprehensive and reliable pathway to future-proof operations. We encourage our customers to embrace the opportunity to transform their business operations with confidence and gain a competitive edge in the evolving business landscape.

Get more information on all of the available SAP Enterprise Support value maps and register for access.

Jan Gilg is president and chief product officer for Cloud ERP at SAP.