Explore SAP’s vision of the future of SAP Service Cloud, where AI and human agents work in harmony to deliver faster, smarter, and more personalized support.

From intelligent automation to real-time optimization, see how SAP Service Cloud will transform service operations to boost efficiency and elevate customer experience.

0:00 – Customers Want Faster, Personalized Service
0:12 – AI & Human Agents Reimagine Service
0:30 – Orchestrating Exceptional Service Operations
0:49 – Day in the Life: Service Ops Leader Jacob
1:30 – Monitoring, Dashboards & AI Insights
2:24 – Automated Exception Handling & Real-Time Optimization
2:58 – Results: Efficiency & Customer Satisfaction
3:19 – Next-Gen Service: The AI-Human Partnership

🔗 Learn more about SAP Customer Experience solutions: https://sap.to/6059fH8AH

Listen to the latest episode of Unlocking SAP BTP, episode 119, featuring Howard Holton, COO of GigaOm, Mark Wright, Senior Director of Product Marketing at SAP Build, and Niklas Siemer, Product Manager at SAP BTP. This episode is focused on SAP Build and why it’s a game-changer for developer efficiency.

Listen on Spotify: https://sap.to/6050f6zYq
Listen on Apple Podcasts: https://sap.to/6051f6zYS

This episode of SAP BTP Innobytes explores how SAP Business Technology Platform empowers organizations to extend cloud ERP, streamline integrations, and drive smarter decisions with AI-powered analytics. This feature-packed video demonstrates how SAP Build tools and the extensibility wizard enable rapid UI and process customization directly from your cloud ERP without heavy reliance on IT. Business users can easily manage decisions, deploy custom applications, and improve change management.

We dive into the latest capabilities for integration developers, including simplified parameter management, in-line documentation, and enhanced maintainability for integration flows. Also, learn how Joule, SAP’s AI copilot, delivers instant, contextual analytics and how identity access management ensures secure, seamless user provisioning across SAP Analytics Cloud and beyond.

0:13 – Simplified SAPUI5 extensions with the SAP Build Extensibility Wizard; https://sap.to/60564S27n
2:05 – Application to Enable Business Users to Manage Decisions: https://sap.to/60574S27X
3:43 – Partner Solutions as an Installable Product on SAP BTP ABAP Environment: https://sap.to/60584S27k
5:21 – Describe Externalized Parameters of an Integration Flow: https://sap.to/60594S27Z
7:15 – Analytical insights in Joule: https://sap.to/60504S27w
8:36 – Provision App-Specific Groups in Identity Directory: https://sap.to/60514S27b

You might also be interested in:
SAP BTP Garage – monthly LIVE webinar with hands-on use case walkthroughs and demos: https://sap.to/60524S27j
SAP BTP Talk Podcast – monthly podcast covering all things SAP BTP: https://sap.to/60534S27d

Philipp Herzig, SAP’s Chief Technology Officer, shares our bold vision for Business AI: empowering you to achieve more, wherever you work – across any device, with SAP or non-SAP data. https://sap.to/60524YCUQ

Discover how Mondelēz International—the company behind beloved brands like Cadbury, Milka, and Oreo—is accelerating innovation and driving global growth with SAP Analytics Cloud. Mondelēz replaced manual, spreadsheet-based planning with a unified, automated platform that delivers one version of the truth, boosts forecast accuracy, and empowers over 1,200 users across 80+ countries.

See how SAP Analytics Cloud enables real-time collaboration, reduces monthly forecasting workload by 50%, and provides actionable insights for smarter, faster decision-making. Mondelēz’s focus on digital transformation, sustainable sourcing, and user experience is laying the foundation for future growth and planning excellence.

Learn more about SAP Analytics Cloud: https://sap.to/60504nIqi

0:00 – Introducing Mondelēz & Iconic Brands
0:18 – Innovation & Speed to Market
0:35 – Commitment to Sustainability
0:48 – The Drive for Better Forecasting
1:12 – Transforming Planning with SAP Analytics Cloud
1:25 – Key Benefits: One Version of the Truth & Automation
1:49 – User Experience & Global Adoption
2:09 – Achieving Planning Excellence & Future Evolution

#SAPAnalyticsCloud

Discover how SAP is pioneering the shift to a skills-led organization by moving beyond job titles and degrees to focus on the unique skills each employee brings. Hear from SAP leaders about the urgency of skills transformation, with more than 40% of skills expected to be disrupted in the next five years, and learn how SAP SuccessFactors and the Talent Intelligence Hub are powering this journey.

See how SAP is building a unified skills foundation, modernizing job architecture, and leveraging AI-driven tools like Growth Portfolio and SAP Business Data Cloud to deliver real-time skills insights, personalized learning, and strategic workforce planning. This approach empowers employees to take control of their development, supports internal mobility, and ensures SAP remains agile and competitive for the future.

Learn more: https://sap.to/60514na2J

0:00 – Why Skills Matter More Than Job Titles
0:32 – The Urgency of Skills Transformation
1:07 – SAP’s Unified Skills Foundation
1:32 – AI-Powered Skills Technology & Growth Portfolio
1:59 – Infusing Skills Across the Employee Lifecycle
2:30 – Real-Time Skills Insights with Business Data Cloud
2:43 – The Vision: Empowering Every Employee to Be Their Best

#SAPSuccessfactors #Talent #SkillsLed

See how Best Run Manufacturing overcomes supply volatility, bottlenecks, and strict deadlines by leveraging SAP Business Suite and embedded AI.

Follow Brenda, the COO, and her team as they use SAP Integrated Business Planning to detect demand spikes, SAP Business Suite to optimize production, and SAP Digital Manufacturing with AI-powered visual inspection to ensure top quality. Discover how AI-driven backorder processing helps reroute inventory and meet customer commitments, turning complexity into clarity and enabling agile, on-time delivery.

Learn more: https://sap.to/60574naxZ

0:00 – Meeting High-Volume Manufacturing Challenges
0:21 – Full Visibility with SAP Business Suite
0:34 – AI-Driven Demand Planning & Forecasting
0:53 – Production Optimization & Workload Balancing
1:09 – AI-Powered Visual Inspection in Manufacturing
1:20 – AI-Assisted Backorder Processing & Fulfillment
1:39 – Turning Complexity into Clarity with SAP

#SAPBusinessSuite

Discover how KPMG is revolutionizing SAP transformations with Joule for Consultants and SAP Business Data Cloud. In this exclusive interview, KPMG leaders share how generative AI empowers consultants with instant, expert-level SAP knowledge – accelerating project delivery, boosting accuracy, and delivering more value to clients. KPMG leverages curated, up-to-date best practices and seamless SAP/non-SAP data integration to redefine advisory services and drive next-generation business outcomes.

Learn more: https://sap.to/60514plDU

0:00 – The Power of Technology in SAP Transformation
0:16 – KPMG’s Commitment to Innovation
0:28 – Equipping Consultants with Joule AI
0:46 – Instant Access to SAP Knowledge & Best Practices
1:10 – Boosting Speed & Accuracy for Clients
1:16 – Integrating SAP Business Data Cloud
1:33 – The Future of Advisory: AI-Driven Transformation

#Joule #SAPConsultant @kpmg

Take control of your business processes with a comprehensive and intuitive modeling platform.

Easily model processes with drag-and-drop features, automatic positioning, and reusable elements. Simplify for different roles using overlays, and share diagrams instantly for feedback. Enhance collaboration and process excellence effortlessly. Save time with user-friendly AI capabilities providing process model and process performance indicators (PPIs) recommendations that match your business best.

Learn more: https://sap.to/60564cvIn

Discover how Siemens is driving sustainable transformation and business efficiency through AI-powered solutions and SAP S/4HANA Cloud. In this inspiring story, a Siemens leader explains how Siemens leverages SAP Joule for Consultants to accelerate onboarding, access proprietary SAP knowledge, and empower employees during a major cloud transformation.

Learn how Siemens and SAP’s long-standing partnership is breaking down silos, enabling smarter, more sustainable operations, and fostering co-innovation for the future. See how AI and digitalization are at the heart of Siemens’ strategy to create sustainable buildings, rail systems, and energy solutions, while making business processes more efficient and future-ready.

Learn more: https://sap.to/60554pciz

0:00 – Passion for Baking & Technology
0:28 – Embracing Innovation at Siemens
0:47 – Siemens’ Vision for Sustainability
1:09 – SAP S/4HANA Cloud Transformation
1:27 – Accelerating Change with SAP Joule
1:35 – Business Benefits: Faster Knowledge Access
1:54 – Siemens & SAP: Co-Innovation for the Future