In industries where every operational decision can ripple across supply chains, SAP Intelligent Asset Management solutions are reshaping how companies think about their assets.

By blending advanced technologies like SAP Business AI and the Internet of Things (IoT) with state-of the art solutions, SAP Intelligent Asset Management transforms operations and sustainability, and enables organizations to unlock new value and efficiencies in their asset management programs.

Reflecting high customer satisfaction in the enterprise asset management (EAM) market, IDC has awarded SAP the 2024 SaaS EAM Customer Satisfaction Award. This recognition underscores SAP’s dedication to delivering innovative solutions that empower organizations to achieve operational excellence and long-term sustainability.

Integral Part of ERP Suite and Unified Asset Data Thread

Asset management capabilities from SAP are deeply embedded in the core ERP suite, with solutions for asset performance management and field service management complementing ERP to support advanced use cases.  

At the core of SAP Intelligent Asset Management is a unified asset data thread, enabling a complete view of an asset’s lifecycle. This digital chain empowers proactive decisions, such as failure prediction and resource optimization, while enhancing collaboration and aligning strategies with business goals.

Transforming Asset Management with AI and IoT

Artificial intelligence (AI) and the IoT are no longer futuristic concepts; they are the driving forces behind a new era of asset management. By embedding SAP Business AI across asset life cycles, SAP Intelligent Asset Management has unlocked new efficiencies.

Closing the Loop: From Data to Decisions

SAP Intelligent Asset Management excels at creating closed-loop asset management systems. This means that every piece of data — whether from IoT sensors or manual inspections — feeds back into the system, enabling continuous improvement.

By integrating asset lifecycle data into operational workflows, organizations can reduce downtime, increase asset availability, and align maintenance strategies with environmental, social, and governance (ESG) goals. This closed-loop approach fosters collaboration and helps ensure that businesses can adapt dynamically to changing conditions and demands, and continuously improve maintenance programs.

At the core of this methodology is a failure mode-centric approach, which focuses on identifying potential failure modes early and addressing them proactively. By analyzing historical and real-time data, SAP Intelligent Asset Management helps businesses target root causes and implement tailored maintenance strategies.

Efficiency Anywhere with Mobile Work Management

SAP Service and Asset Manager provides technicians with real-time access to work orders, asset data, customer information, and instructions directly on their mobile devices. This enhances productivity, supports offline work in remote areas, and improves first-time fix rates by delivering essential information on-site, reducing paperwork, and streamlining updates — all within an intuitive mobile app experience

Operational Success Meets Sustainability

SAP Intelligent Asset Management is not just about operational efficiency; it’s about creating a sustainable future. By integrating environmental health and safety features, the platform helps ensure that maintenance practices align with regulatory and environmental goals. This allows businesses to not only reduce costs, but extend asset life cycles, reduce emissions, and make a meaningful impact on their sustainability journey.

For example, SAP Field Service Management enables customers to optimize schedules with AI, and retrieve AI equipment insights, boosting first-time fix rates and minimizing return visits. Predictive routing further enhances efficiency for field service organizations by cutting travel time and lowering emissions.

A Future Built on Collaboration and Innovation

SAP Intelligent Asset Management empowers organizations by fostering collaboration across stakeholders to achieve mutual asset performance goals. Its flexible platform supports industry-specific customizations for adaptability and scalability. Partnerships with leading companies, such as Cumulocity  for market-leading IoT integration and AsInt for mechanical integrity and safety, further enhance its capabilities, addressing the unique needs of diverse industries.

“In today’s dynamic environment, effective asset management is essential to operational success,” said Ralf Vath, head of Product Management for SAP Digital Supply Chain Cloud – Operate at SAP. “SAP Intelligent Asset Management helps our customers achieve significant gains in productivity and efficiency while advancing long-term sustainability.”

With stories of transformation across sectors and a clear vision for the future, SAP Intelligent Asset Management is not just leading the market; it’s redefining what is possible in asset management.

Stories That Showcase Transformation

The real impact of SAP Intelligent Asset Management lies in the success stories of its customers:

• Equinor Boosts Asset Performance with Condition-Based Maintenance Enabled by SAP Asset Performance Management
• Freeport-McMoRan: Using Mobile Apps to Make Asset Maintenance Faster, Safer, and More Efficient
• Patterson Dental: How Does Integrated Field Service Management Help Save Time and Cut Costs?
• Swiss Federal Railways Speeds Ahead with SAP Business Network Asset Collaboration

Ryan Jones is Product Marketing manager for SAP Service and Asset Management at SAP.

Companies face increasing pressures to stay ahead of market shifts while enhancing operational efficiency to maintain their competitive edge. And many of them are turning to the SAP Preferred Success offering to help navigate these challenges and thrive in the cloud, demonstrating how the right partnership can bring tangible outcomes.

In 2024, our customers realized measurable success across various industries by leveraging the wide range of services. From proactive guidance and product expertise to prioritized support and tailored strategies for smooth feature adoption, SAP Preferred Success has enabled ongoing optimization and innovative technology enhancement to help meet unique business needs.

The results speak for themselves: businesses are achieving greater agility, real-time insights, accelerated growth, and improved user experiences. Let’s explore how organizations are using SAP Preferred Success to help drive progress and position themselves for unstoppable growth in 2025 and beyond.

Juniper Networks: Building Financial Resilience and Innovation

Juniper Networks Inc., a leader in artificial intelligence (AI)-driven operations, needed to modernize its financial reporting and planning processes to support rapid business expansion. The company gained real-time insights and streamlined data integration by implementing the SAP Analytics Cloud solution through SAP Business Technology Platform (SAP BTP), eliminating manual processes for faster, more informed decision-making.

The standard edition of SAP Preferred Success played a pivotal role in providing critical guidance that helps ensure a smooth implementation by resolving connectivity issues, delivering expert troubleshooting, and enabling a smooth go-live. Post-deployment, Juniper continues to rely on SAP Preferred Success for guidance on maximizing quarterly updates and adopting new AI-driven features.

“With SAP Preferred Success, we can connect to product experts and have a conversation with them. This helps us better understand the upcoming functionality in a deeper, more applicable way so we can really take advantage of it once the functionality is released,” says Kathleen Kuang, senior process manager, Juniper Networks.

Juniper Networks is now equipped with advanced analytics and proactive support to maintain agility and continuously enhance financial planning, driving resilience and innovation across operations.

Government of Ras Al Khaimah: Advancing a Digital Society

The Government of Ras Al Khaimah (RAK Government) sought to align its HR organization with the UAE’s “We the UAE 2031” vision by transitioning from on-premise software to SAP SuccessFactors HCM in the cloud.

To support this initiative, the SAP Preferred Success plan for SAP SuccessFactors HCM, expanded edition provided a designated customer success manager and continuous expert guidance throughout the transition. This helped ensure reliable connectivity, a smooth go-live, and ongoing enhancements.

“Having the support of a designated SAP customer success manager before, during, and after go-live has helped to make the project a resounding success,” adds Ahmed Abdel Hady Tohamy, technical team lead in the HR Department. This SAP product specialist also added value in enhancing and improving the quality of the solution.

With the expanded edition, the RAK Government is well-equipped to drive engagement, foster innovation, and build resilience, positioning Ras Al Khaimah as a dynamic, future-focused society in the United Arab Emirates.

Orora Beverage: Maximizing Procurement’s Strategic Value

Orora Beverage, a leader in sustainable packaging solutions, sought to unlock the full potential of its SAP Ariba solutions. Faced with low adoption of advanced functionalities and a need for continuous training, the company turned to the SAP Preferred Success plan for SAP Ariba solutions, expanded edition.

Through personalized training, interactive workshops, and dedicated advisory services, Orora Beverage improved adoption and streamlined procurement processes. High-priority cases were resolved faster, productivity increased, and the company gained immediate access to SAP expertise for technical adjustments and feature enablement.

“Thanks to the SAP Preferred Success plan for SAP Ariba solutions, expanded edition, we’re more confident and agile in driving best practices in procurement to extract the best value out of our procurement processes,” shares Anoop Thakur, chief procurement officer, Orora Beverage. “We get assistance to enable new features, access to experts to handle priority issues, and advice on best practices from functional resources.”

The support has empowered Orora Beverage to enhance procurement strategies, foster agility, and achieve operational excellence.

Looking Ahead to 2025

These success stories demonstrate how SAP Preferred Success helps companies turn challenges into achievements. Whether optimizing financial planning, driving digital transformation, or enhancing procurement strategies, SAP Preferred Success remains a trusted partner in helping to navigate complex transformations, achieve impactful outcomes, and pave the way for operational excellence.

As we look ahead to 2025, SAP Preferred Success will continue to help transform challenges into opportunities, fueling sustainable growth and long-term success despite ongoing market volatility and evolving technological demands.

Explore how SAP Preferred Success can help your organization turn today’s challenges into tomorrow’s wins.

Andreia Bessa is global program lead for Enterprise Cross Solution Sales at SAP.

As the Federal Government continues to adopt a cloud-first strategy, SAP National Security Services (SAP NS2) is proud to share it has been selected as the winner of the 2024 Amazon Web Services (AWS) Federal Government Technology Partner of the Year award.

SAP NS2 is an independent, U.S. subsidiary of SAP, with a mission is to provide U.S. sovereign cloud services to highly regulated agencies. This award focused on top AWS partners with government competency that delivered innovative, mission-based wins for the Federal Government. In cooperation with AWS, we have continued to provide an avenue for the Federal Government to adopt leading technology while protecting their mission-critical data.

“SAP NS2 is honored to have received this award,” shared Harish Luthra, CEO of SAP NS2. “Our partnership with AWS supports our mission of delivering industry-leading technology to government agencies. This award is a testament to our work within the public sector thus far, and we look forward to continuously supporting the government’s cloud smart strategy.”

As the U.S. sovereign cloud provider of SAP software, the SAP NS2 secure cloud environment and delivery model protects Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), HIPAA information, and other sensitive data. This empowers Federal Government agencies to adopt commercial innovation with government-grade security at the forefront.

Expanding even further, SAP NS2 has built strong relationships with SAP and AWS to successfully deliver leading enterprise SAP applications on AWS GovCloud infrastructure. This delivery model supports our government customers with elevated compliance needs, as it provides the innovation of SAP with U.S.-specific security controls.

In 2024, SAP NS2 and AWS have collaborated to bring new capabilities into our existing infrastructure—such as resilience testing tools and performance processors. These strategic conversations support the federal cloud computing strategy, as government agencies continue to transition mission-critical workloads to cloud-based applications. In 2025, we’ll begin to look at ways we can further modernize our offerings to the Federal Government through services such as AI.

In addition to the Federal Government award, SAP NS2 was named a finalist for the Public Sector North America Technology Partner of the Year. As our relationship with AWS continues to develop, we can further strengthen and improve the ways we deliver industry-tailored cloud solutions to our customers.

SAP NS2 is dedicated to being a cloud service provider that delivers innovative SAP solutions while addressing mission-critical security needs. This award, and our collaboration with AWS, helps us pave the path for highly regulated agencies to find their footing in a cloud-first world.

Learn more about securing your cloud with SAP NS2 here.

Lillian Chang is senior vice president of ,Product Strategy and Portfolio for SAP NS2.

SAP has been recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

SAP Analytics Cloud is the trusted choice for the most mission-critical organizations worldwide, redefining financial planning for enterprises globally by offering clients:

•  95% reduction in time to generate on-demand access to financial metrics
• 10x faster planning cycles via automating up to 70% of data entry points with artificial intelligence (AI)
• Increased simulation and insight generation for better plan accuracy and improved business execution with reduced risk

Unlocking the Power of Extended Planning and Analysis

SAP has long championed the integration of planning, forecasting, and analysis across the enterprise, known as extended planning and analysis. By harmonizing diverse planning functions like supply chain, sales, and finance, SAP enables its customers to align departments and increase enterprise agility and performance. SAP customers call this “aligning operational planning with financial performance.”

SAP believes that our recognition as a Leader in the Gartner Magic Quadrant for Financial Planning Software highlights our strategic vision and operational excellence. SAP Analytics Cloud empowers enterprises with unified financial operations and data-driven decisions, driving agility and insight.

To learn more about SAP’s position as a Leader and see in-depth analysis of the financial planning software landscape from Gartner, read the 2024 Gartner Magic Quadrant for Financial Planning Software here.

For more information, visit the SAP Analytics Cloud area of sap.com.

Daniel Yu is senior vice president of Solution Management and Product Marketing for SAP Data and Analytics at SAP.

Gartner does not endorse any vendor, product or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved