SAP Sapphire 2024 - Orlando, Florida

End-to-End Innovation Is Key to Bringing Out Your Best

In their SAP Sapphire Orlando keynote, Executive Board Members Muhammad Alam, SAP Product Engineering, and Juergen Mueller, chief technology officer, shared how the latest SAP innovations will help businesses drive true, end-to-end digital transformation and address their toughest business challenges.

Taking Business to the Next Level in the Era of AI

In the keynote, which featured several real-world product demos by SAP employees, Alam and Mueller touted the value of SAP’s best-of-breed solutions with an outlook of what the next 50 years of innovation by SAP may look like.

Who better to inspire the keynote than Hasso Plattner, co-founder and recently retired chairman of the SAP Supervisory Board, who both Alam and Mueller invoked during the session. To spell out SAP’s legacy and vision for the future, Mueller quoted Plattner’s farewell message: “Keep innovating, keep pushing boundaries, and keep making a difference in the lives of our customers and the world at large.”

Keep Innovating

To kick off his first SAP Sapphire appearance as the head of SAP Product Engineering, Alam began by describing the importance of harnessing innovation to deliver an end-to-end picture across all business functions and unlock true value.

Simply put, businesses exist to build and deliver products and services to customers, he explained. But the materials, assets, people, and processes that come together to achieve this task is far from simple. “The reality is that each part of the business is deeply and intricately connected to all the others,” Alam said, meaning a pain point in one area impacts the rest. That’s why SAP’s modular cloud ERP approach is so successful: “We allow our customers to drive true digital transformation as opposed to running systems integration projects disguised as digital transformation,” he added.

Alam presented GROW with SAP as an example of this composability and extensibility, as it can work for and scale to many sizes and types of business. And now, SAP Sales Cloud and Concur Expense are natively integrated into GROW with SAP, making the offering even more comprehensive. Sinit Foto, product manager for UX, Cloud ERP at SAP, joined Alam on stage to show how GROW with SAP and SAP Business AI can help achieve integrated processes, demoing use cases such as communicating with customers about sales quotes, creating expense reports, and supporting financial analyses. In fact, Alam announced that SAP is implementing the demoed application internally to manage sales worldwide. And Mueller emphasized: “We are committed to helping you in this transformative AI moment by creating business outcomes that were unthinkable before. That’s why we’re embedding SAP Business AI deeply in our processes and analytics.”

Keep Pushing

AI was woven throughout the entire keynote, with both Alam and Mueller discussing SAP’s strategy and product enhancements in this space. AI must be high value, easy to adopt into the flow of work, and trustworthy for it to truly transform how we do business, Alam said. “Equally important is whether it’s done in a way where it keeps your data secure and private – and is executed in a responsible manner,” he added. “And that is really the core promise of SAP Business AI.”

There’s no doubt that AI is a powerful technology, which is why it’s essential that businesses view it as a “responsibility” not just an “opportunity,” Alam said. Megan Fife, executive solution advisor for SAP SuccessFactors, showed how SAP executes on its responsible, reliable, and relevant business AI by demoing how SAP’s AI copilot Joule in SAP SuccessFactors HCM can help fill skills gaps and collaborate across teams, among other meaningful tasks. Key to this endeavor is SAP’s expanded partnership with Microsoft announced earlier in the day, which Scott Guthrie, executive vice president of Cloud and AI at Microsoft, discussed with Alam on stage.

Mueller echoed the importance of responsible AI, saying that the technology depends highly on data that is reliable and that allows customers to look at their business end-to-end. Here, SAP Datasphere and SAP Spend Control Tower – which was demoed by Orla Cullen, product marketing manager for Data and Analytics at SAP – can help simplify data management and view and manage spend and sustainability data holistically.

This transformation is supported by SAP Business Technology Platform (SAP BTP), and Mueller demonstrated the newest generative AI features in SAP Analytics Cloud, SAP Integration Suite, and SAP Build solutions. He showed how Joule can help create and summarize financial reports for controlling teams; generate integration flows between SAP and non-SAP applications; and create custom skills and content based on specific business needs. Greater insights, faster reaction times, and increased productivity are the result. Soon, Mueller added, it will even be possible to enhance and extend Joule’s knowledge by creating custom skills using SAP Build and having the copilot interact with data housed in SAP and non-SAP systems, helping businesses run even more efficiently.

SAP BTP is the key to being “innovation-ready,” maintaining a clean core, and tailoring standard offerings to unique needs, Mueller explained. More than 24,000 companies running live on SAP BTP, including Blue Diamond Growers and Lufthansa Technik, can attest to this.

“SAP BTP’s extensibility and enterprise automation capabilities can help businesses turn process insights into actual improvements,” Mueller said. Cecilia Huergo, product manager for SAP BTP, showed this in her demo on how identifying improvement opportunities, realizing needed changes while maintaining a clean core, and gaining an up-to-date view of your IT landscape can be enabled with the combined power of SAP Signavio solutions, SAP LeanIX, and SAP BTP.

Keep Making a Difference

The innovations demoed and discussed in Alam and Mueller’s keynote, in addition to the many others announced at SAP Sapphire in 2024, are just the latest steps forward in SAP’s journey to bringing out the best in its customers. “The future is here, and it’s defined by those who innovate first,” Mueller said. “And we are here to give you the right tools at hand, such that you can be a leader not just today, but also tomorrow.”

SAP Sapphire 2024 Showcases Business AI Innovations

The SAP Sapphire 2024 conference heralds a new era of business transformation, with SAP introducing a suite of generative AI innovations and strategic partnerships designed to elevate enterprise operations. By seamlessly integrating Business AI throughout its enterprise cloud portfolio, SAP is not only enhancing mission-critical processes but also partnering with industry leaders to harness the […]

The post SAP Sapphire 2024 Showcases Business AI Innovations appeared first on InsideSAP.

Generative AI Innovations Take Center Stage at SAP Sapphire in 2024

SAP CEO Christian Klein kicked off SAP Sapphire this week with an upbeat keynote that highlighted the company’s latest business AI innovations, products, and partnerships, which he said will change how people work.

Taking Business to the Next Level in the Era of AI

“This year is a very special Sapphire,” Klein said. “We are entering a new phase of AI, with endless possibilities for us all.”  

Klein and Chief Marketing and Solutions Officer Julia White used the keynote to outline how AI will deliver real business benefits for different corporate functions and “Bring Out Your Best,” this year’s event theme.

Delivering on an AI Promise

Klein emphasized how SAP has delivered on its promise to infuse generative AI throughout its business portfolio, has enabled customers to exploit the potential of business AI, and has positioned the Joule copilot as the new front end for SAP applications.

SAP’s New AI Innovations and Partnerships Deliver Real-World Results

SAP Sapphire is always a time of excitement, but this year has truly been remarkable, especially with our incredible progress in AI. Since Q4 last year, we have delivered 50 new AI innovations, and we are on track to ship more than 100 AI use cases in 2024.

Taking Business to the Next Level in the Era of AI

SAP Business AI is center stage at the show and top of mind for our customers. These innovations are not just about technological excellence; they’re about delivering real-world results.

Our goal is to provide clear and meaningful value with AI. More than 27,000 customers are already experiencing the substantial impact of SAP Business AI. For example, Team Liquid, a leader in the competitive esports and gaming world, saves approximately 10,000 hours per year on manual analysis. But we’re not stopping here. With SAP Business AI, we are both changing how businesses operate and revolutionizing how users interact with SAP software.

Generative AI copilot Joule is rapidly becoming the natural language interface across the portfolio as we continue to embed AI across SAP applications at an accelerated pace. Our focus on advancing AI means that customers benefit from effective solutions that drive real-world results.

Sandra Voeller, CEO of Agilita AG, agrees. “Using SAP S/4HANA Cloud Public Edition and SAP SuccessFactors with Joule copilot poises Agilita to redefine industry standards,” she said. “These tools are not just innovations; they are our future — unlocking unprecedented business agility and intelligence. I’m thrilled for the transformative journey ahead.” 

We have also engaged our robust partner ecosystem with business AI to offer customers more choices to tackle their specific business needs. Over 60 ecosystem partners are working on more than 80 use cases built on AI Foundation on SAP BTP, including the generative AI hub. This same foundation powers innovation for our development teams and customers, ensuring tailored enterprise-class AI solutions that address real business challenges and opportunities.

Dive into the latest AI capabilities and ecosystem innovations we are presenting this week at SAP Sapphire, all aimed at delivering real-world results:

New Business AI Capabilities and Ecosystem Innovations

Joule

Video: Make every touchpoint count and every task simpler with Joule

Joule is transforming how users interact with SAP business systems, making every touchpoint count and every task simpler. Business users can execute transactional tasks 90% faster and access SAP Help Portal content 95% quicker without leaving their SAP applications.

Since its launch in September 2023, Joule has quickly become pervasive across the SAP portfolio, streamlining operations, improving decision-making, and boosting efficiency across various business functions. Today, Joule is already embedded in HR, finance, ERP, sales, services, marketing, and commerce applications, transforming how employees, managers, accountants, field personnel, and front-office professionals work. By the end of this year, 80% of the most frequently performed transactions across SAP business applications will be fully automated with Joule.

Joule is also integrated with multiple components of SAP Business Technology Platform (SAP BTP), enhancing everything from application development to integration and data management. In the second half of this year, we plan to expand Joule’s reach to supply chain management, analytics, and planning solutions through integration with SAP Ariba, various supply chain management solutions, and SAP Analytics Cloud. Joule will also support several additional languages, including German, Spanish, French, and Portuguese. With a multilingual Joule integrated across the SAP portfolio, businesses around the globe will be able to work faster and smarter and achieve better outcomes.

Screenshots of Joule insights in French, German, Spanish, and Portuguese
Achieve faster insights with Joule in German, Spanish, French, and Portuguese (available later this year)

We are also enhancing Joule with additional capabilities to help the ecosystem streamline SAP implementations. Joule will provide consultants with vital information through natural language interactions, drawing from insights in more than 200,000 pages of product documentation and knowledge shared by the SAP community. Once rolled out to an ecosystem of more than 5 million consultants, this capability has the potential to save up to 600 million working hours per year. This is especially critical for supporting customers transitioning to SAP S/4HANA Cloud as part of RISE with SAP, helping them accelerate implementations and save money.

The SAP partner ecosystem is embracing AI innovations that accelerate customer value. “We’re embracing Joule and Joule’s SAP Consulting capabilities to help our clients build the organizational agility needed to continuously transform with a generative AI-enabled digital core,” shared Lan Guan, chief AI officer at Accenture.

This capability will be available later this year.

Screenshot of Joule's SAP Consulting capabilities
In the future, save implementation time with Joule’s SAP Consulting capabilities

Human Resources

Transforming HR with AI creates dynamic, inclusive, and future-ready workplaces. With Joule integrated into the SAP SuccessFactors Recruiting solution, hiring managers can create compelling, bias-free job descriptions 90% faster, significantly enhancing hiring efficiency and outcomes.

We have also expanded Joule capabilities across the SAP SuccessFactors HCM suite to enhance the employee experience. Employees will soon be able to get instant answers to HR policy questions and complete HR processes using natural language. Joule’s advanced document grounding capabilities will enable comprehensive responses by accessing business documents in SAP and third-party repositories such as Microsoft SharePoint.

Screenshot of Joule answering HR policy questions
Instant answers to HR policy questions with Joule

A new generative AI writing assistant capability helps employees draft personalized and measurable performance goals, development plans, and feedback reports more effectively and consistently. This saves employees up to 30% of the time spent crafting written communications and reduces the time people managers spend defining individualized development goals by 60%.

Managers also benefit from AI-assisted person insights that summarize complex compensation data, make recommendations, and provide talking points for discussions with employees — saving time and improving retention rates. Similarly, recruitment becomes more productive with the new AI-assisted applicant screening capability, which helps identify the most promising candidates by matching skills extracted from resumes with those in job descriptions.

Screenshot of AI feedback in SAP SuccessFactors HCM
Provide actionable feedback to employees quickly in SAP SuccessFactors HCM

These AI-driven enhancements empower organizations to build a connected, data-driven, and employee-centric workforce, leading the way in HR innovation and efficiency.

Finance

With SAP Business AI, we’re enhancing performance across a range of financial activities, from payments and expense management to financial close, invoice management, auditing, and forecasting.

For example, financial collection departments are leveraging generative AI in SAP Enterprise Service Management to automate processes, analyze and summarize correspondence, prioritize urgent issues, and generate automated replies. These capabilities reduce costs by up to 70% and accelerate service requests by up to 30%, enhancing customer satisfaction.

Screenshot of how AI can accelerate service request resolution in SAP Enterprise Service Management
Accelerate service request resolution with SAP Enterprise Service Management

Billing specialists are now using Joule integrated into SAP Advanced Financial Closing to unlock unstructured content from inbound customer correspondence, improving the accuracy of risk determinations. Joule also generates summaries of project profitability, prioritizes projects for further analysis, and proposes actions for project improvement. Additionally, SAP Fiori apps now feature Joule-enabled insights, allowing the copilot to summarize available data and produce visual data narratives.

Screenshot of Joule summarizing data in SAP Fiori apps
Joule in SAP Fiori applications summarize available data (available later this year)

Later this year, new generative AI capabilities in SAP Advanced Financial Closing will automate error detections and root cause analysis, helping users quickly resolve common closing errors. With up to two hours saved per error remediation, customers will be able to accelerate closing times while lowering support and compliance costs. Financial controllers will be able to also take advantage of personalized video data stories, highlighting top projects based on key metrics such as recognized revenue, utilization rates, and margins. Collections specialists using SAP Billing and Revenue Innovation Management will be able to mitigate risk of late customer payments by analyzing customer behavior and business correspondence to predict the likelihood of delayed payments.

Screenshot of SAP Advanced Financial Closing
SAP Advanced Financial Closing will help to quickly resolve common closing errors (available later this year)

Integrating AI into finance helps businesses streamline processes, reduce costs, and drive meaningful business outcomes.

Supply Chain

SAP Business AI is empowering companies to create risk-resilient and sustainable supply chains. By leveraging AI, customers can increase supply chain agility and efficiency.

For instance, generative AI-powered capabilities in SAP Transportation Management will expedite freight verification and documentation, enabling companies to achieve up to 50% faster inbound delivery note processing and reduce truck idle time at the gate by 40%. The system will automatically extract, post, and check critical information from delivery notes, streamlining the validation of freight orders.

Joule will play a crucial role in enhancing supply chain management. Later this year, supply chain planners will benefit from integration with SAP Integrated Business Planning for Supply Chain by getting detailed analyses of planning runs. Joule will identify the root causes of order delays and suggest corrective measures. Logistics providers will be able to use Joule to expedite transportation planning and the intake of goods in SAP S/4HANA Supply Chain for transportation management, enhancing overall logistics efficiency.

Screenshot of Joule gathering product ideas and similarities
Joule gathers new product ideas and searches for product similarities

For manufacturers, SAP Business AI will significantly improve quality management. SAP Quality Issue Resolution will allow users to address recurring issues faster by using AI to bundle similar quality incidents and identify effective problem-solving processes. Furthermore, AI in SAP Asset Performance Management will aid technicians, inspectors, and managers in visually inspecting asset conditions. Images collected from visual inspections will be able to be easily annotated, displayed, and compiled into inspection alerts, facilitating timely and accurate maintenance decisions.

These advancements will make supply chain management more agile, efficient, and sustainable for customers.

Procurement

With SAP Business AI, we’re transforming procurement into a proactive, data-informed, and agile operation.

For example, AI in SAP Ariba Category Management allows procurement organizations to reduce the onboarding time for new category managers and accelerate category strategy and planning development by as much as 56%, improving operating margins and outcomes. 

External Workforce
We have added new generative AI capabilities to the SAP Fieldglass portfolio, enabling procurement departments to streamline the recruitment of external workers. Hiring managers can generate and maintain effective job descriptions faster, while project managers can deliver detailed statements of work more rapidly. This enables businesses to quickly identify and engage contractors with the right skills and qualifications. Job descriptions can be easily translated into 21 different languages, and a new resume-ranking capability can surface the most promising candidates, leading to as much as a 15% reduction in work orders. This flexibility allows customers to quickly react to fluctuating workloads and rapidly fill expertise gaps.

Screenshot of example of AI use case in SAP Fieldglass
Develop comprehensive job descriptions quickly in SAP Fieldglass

Buyer Journey
A new generative AI feature in the buying 360 capability for SAP S/4HANA Cloud Public Edition will make procurement more intelligent, allowing buyers to bundle products and services into a single transaction. Users will be able to describe their purchasing needs using natural language, and the system will generate a recommended bundle of products and services ready for purchasing. This will save users considerable time spent searching catalogs for individual items while also enhancing the efficiency of the procurement process. These capabilities are planned for later this year.

Sourcing
By the end of the year, sourcing managers will be able to leverage intelligent product and supplier recommendations to create requests for proposals much faster with Joule integration in SAP Ariba Sourcing . These recommendations will consider cost-effectiveness, carbon footprint impact, local compliance regulations, and past transactions, optimizing spend management performance.

Screenshot of Joule use case in SAP Ariba Sourcing
Create RFPs faster with Joule in SAP Ariba Sourcing (available later this year)

Through these enhancements, SAP Business AI is making spend management more efficient, responsive, and cost-effective.

Sales, Services, Marketing, and Commerce

SAP Business AI is revolutionizing sales, services, marketing, and commerce operations, significantly improving productivity and customer engagement. For instance, the SAP CX AI Toolkit provides a comprehensive, configurable AI solution for e-commerce, marketing, sales, and service teams. These professionals can use it to streamline content creation tasks and analyze data from across the enterprise – with e-commerce teams experiencing productivity increases of 50%, larger average order values, and higher conversion rates.

Sales Productivity
New AI capabilities enhance the productivity of sales professionals using SAP Sales Cloud. Sales teams can benefit from predictive forecasting, which predicts the likelihood of closing deals across the entire business portfolio. This gives chief revenue officers more comprehensive revenue forecasting, enabling better strategic decisions.

In addition, predictive recommendations will enhance sales efforts by suggesting the best people to involve in a deal and the most suitable products for each customer. This will eliminate manual extensive research on customer needs and preferences, allowing sales teams to focus on selling. AI account summaries and lead boosters will automatically generate detailed reports about sales prospects, combining company details, industry context, and relevant news. As such, we can reduce the manual effort needed for information gathering, giving salespeople more time to close deals.

Screenshot of lead boosters in SAP Sales Cloud
Reduce lead information gathering efforts with lead boosters in SAP Sales Cloud

Digital and User Experiences
Today, a generative AI tool builder already enables system administrators to create customized AI tools for business users leveraging data from SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud solutions. These tools can help personalize content to meet specific customer experience needs.

By the end of this year, SAP CX AI Toolkit will also introduce new AI features to enhance customer interactions. An AI shopping assistant will allow shoppers to ask questions using everyday conversational language and receive accurate product information and personalized product recommendations on sites powered by SAP Commerce Cloud. This will enable consumers to find products faster and improve their overall shopping experience.

Screenshot of AI tool builder in SAP CX AI Toolkit
Build custom tools for specific use cases with the AI tool builder in SAP CX AI Toolkit

SAP CX AI Toolkit will make marketing and sales teams more productive. Later this year, a new image creation feature will allow business users to generate new product images for their SAP Commerce Cloud catalog using natural language prompts, significantly reducing image production times. They will also benefit from an AI expert recommendations feature, which will identify experts within their organization who can provide needed answers and insights. Instead of wasting time browsing through emails and organizational charts, these professionals will be able to use natural language to express their needs and instantly find the right experts. This capability will be generally available later this year.

Screenshot of generating product images in SAP CX AI Toolkit
Generate new product images using natural language in SAP CX AI Toolkit (available later this year)

These advancements in SAP Business AI are transforming sales, services, marketing, and commerce operations, making them more efficient, personalized, and successful.

IT and Platform

SAP Business AI embedded in SAP BTP empowers IT professionals and business experts to extend SAP solutions and drive faster, better decision-making throughout the enterprise while accelerating customers’ digital transformations.

For example, professional developers are leveraging generative AI capabilities in SAP Build Code to accelerate application development by 30%. They can generate data models, services, and samples with a few simple prompts and use natural language to automate business logic and testing.

Application Development
Joule continues to increase developer productivity and simplify the extension of SAP applications. Integration with ABAP Cloud will revolutionize the work of the 5 million-strong ABAP developer community, accelerating the development of extensions that interact with SAP S/4HANA Cloud Public Edition, SAP S/4HANA Cloud Private Edition, and SAP BTP, ABAP environment. Trained on over 250 million lines of ABAP code, Joule will be able to outperform industry-leading general-purpose code assistants. We expect more than 10% efficiency increase, based on initial studies and benchmarking. Early adopters are using this innovation to generate ABAP business objects and will soon be able to complete and explain code and create unit tests. The first capabilities will become available later this year.

Joule continues to strengthen SAP Build Code capabilities by enabling developers to use generative AI to quickly build SAP Fiori front ends for SAP S/4HANA Cloud, greatly simplifying clean-core extensions.

These advancements in SAP Business AI are empowering IT professionals and business experts to innovate faster, streamline operations, and drive meaningful business outcomes.

Screenshot of ABAP Developer capabilities helping to create ABAP Cloud apps
Accelerate the creation of ABAP Cloud apps with Joule’s ABAP Developer capabilities (Labs preview; available later this year)

Process Innovation
We are continuously strengthening SAP BTP with new AI capabilities that accelerate process innovation. Joule integration with SAP Build Process Automation empowers process experts to generate automation and workflows using natural language requests without IT intervention. Similarly, Joule integration with the SAP Signavio portfolio enables users to leverage natural language requests to generate process models. By empowering users with varying levels of expertise to innovate, customers can accelerate time-to-value and free IT professionals to focus on more strategic tasks.

Process AI solutions from SAP Signavio introduce a new collection of generative AI capabilities trained on a large language model (LLM) comprised of expert business process knowledge and more than 5,000 SAP best practices. Later this year, the process recommender feature will provide ready-to-use, AI-generated business process model recommendations and suggest the most influential measures to assess the performance of a business process. This will offer vital insights into streamlining operations and reducing overhead. A prompt-based process mining feature will automatically generate business-relevant charts and metrics in response to natural language requests for business insights, dramatically lowering the effort for business users who need answers to complex business questions.

Screenshot of processes recommender feature in SAP Signavio
The process recommender feature in SAP Signavio offers insights to streamline operations (available later this year)

Integration
System integration is foundational to the success of enterprise automation initiatives and effective ecosystem collaboration, but connecting heterogeneous systems inside and outside the enterprise is an onerous task. Later this year, developers will be able to take advantage of Joule integration with SAP Integration Suite and use natural language to accelerate the design of integration flows across SAP and third-party applications.

A new AI-powered anomaly detection capability will recommend remedial actions when API usage patterns or performance fall outside desired thresholds due to unusual errors, traffic surges, suspicious API access, or unusual latency. With performance insights and support for identifying causes and effects, administrators of complex technology landscapes will be able to act faster, achieving greater operational efficiency at a lower total cost of ownership.

Screenshot of Joule in SAP Integration Suite
Accelerate the design of integration flows with the Joule integration with SAP Integration Suite

Content Creation and Compliance
IT administrators, training managers, and content developers will be able to cut the time spent writing content by up to 20% with automatic content generation and enrichment in SAP Enable Now. Customers use the digital adoption platform to improve the adoption, productivity, and efficiency of their software by providing in-application help and e-learning content to users. New generative AI capabilities will add to this value, enabling companies to free up resources for more critical tasks and accelerating knowledge transfer within organizations.

Screenshot of AI use case in SAP Enable Now
SAP Enable Now improves the adoption, productivity, and efficiency of software

Compliance and IT professionals can leverage Joule for enhanced productivity and precision. Joule integration with the new regulatory change manager tool on SAP BTP enables these professionals to evaluate numerous regulatory updates within the context of their business and SAP solutions. With insights and quick answers on the typically more than 1,000 annual regulatory changes, users can save 70% of the time usually spent on understanding local and global regulations. The tool provides impact analysis across SAP products and solutions, helping customers maintain compliance and seamlessly manage their day-to-day operations. Compliance and IT professionals can also use AI in localization as a self-service for SAP S/4HANA Cloud to automate tasks such as payment format localization and form localization, reducing processes that once took days to just a few hours.

Administration
With Joule integrated in SAP BTP cockpit, administrators can automate tasks and onboard new users more easily. They can search for information 95% faster and execute transactional tasks or navigation 90% more quickly. The business impact is substantial, as the cockpit helps these professionals manage resources, services, and security, monitor application metrics, and perform actions on cloud applications.

Screenshot of Joule in SAP BTP cockpit
Accomplish tasks and onboard new users easily with Joule in SAP BTP cockpit

Redefining the capabilities of IT and platform management positions SAP customers at the forefront of technological advancement and operational excellence.

Industries

SAP is delivering trusted AI and machine learning across industries to manage complexity, overcome challenges, and help customers modernize. AI-driven solutions empower businesses to streamline operations and focus on strategic outcomes, driving significant value in their respective fields.

Oil, Gas, and Energy, Agribusiness, and Metals and Mining
Commodities traders and business operators will soon be able to eliminate repetitive data entry tasks with SAP S/4HANA for commodity management for physical contracts. With Joule, business operators will be able to create new commodities deals by simply describing the deal using conversational language. Planned for later this year, the capability will allow traders to focus more on producing better commercial outcomes for their clients rather than getting bogged down by administrative tasks.

Industrial Manufacturing
Sales engineers in the manufacturing sector will benefit from more precise product configuration recommendations for complex, configurable products through SAP Intelligent Product Recommendation. By simply describing requirements in natural language, sales engineers can generate tailored recommendations that better meet customer needs. Generative AI services can analyze text from diverse sources, such as emails and notes captured in SAP Customer Experience solutions or multi-page specification documents such as request for proposals or requests for quotations. SAP Intelligent Product Recommendation also provides suggestions based on estimated parameters for lead times and CO2 footprints, enhancing accuracy and efficiency of product configurations, and ultimately improving customer satisfaction and operational efficiency.

Screenshot of SAP Intelligent Product Recommendation
Quickly gather product configuration recommendations with SAP Intelligent Product Recommendation

Public Sector and Higher Education
Later this year, Joule will be enhanced with budget and grant management business context for the public sector, higher education, and research industries. With this new context awareness, Joule will streamline and improve the user experience for these regulated industries, enabling users to navigate their financial systems more efficiently and make better strategic decisions. For example, SAP S/4HANA users will be able to ask Joule for definitions, summaries, or how-to guidance, saving time and reducing the demand on IT departments. This enhancement will help government organizations and higher education institutions manage their budgets and grants more effectively, reducing extensive training typically required during financial system rollouts.

Breakthrough AI Innovations

SAP is pushing the boundaries of AI with the new SAP Foundation Model for structured data, investing in this cutting-edge AI technology to unlock the value of generative AI technology advancements for structured business data. The goal is to deliver a foundation model that is business-centric by design, providing actionable, job-specific insights directly within SAP applications customers use daily.

Traditional AI models require significant effort, expertise, and training data to handle specific tasks on structured data effectively. In contrast, we are developing SAP Foundation Model to adapt to multiple use cases with minimal or no fine-tuning. Ultimately, we aim to bring the same transformative power to structured business data that LLMs have brought to text. While LLMs like GPT-4 excel with unstructured text and images, they struggle with the structured data typical in enterprises, often performing between 20 to 50% worse than narrow AI methods. SAP Foundation Model will bridge this gap, focusing on structured business data to deliver more accurate predictions and insights while maintaining the versatility of foundation models.

Early benchmark tests are promising, showing SAP Foundation Model outperforming narrow AI models by up to 15% on customer datasets after a quick fine-tuning round. This superior performance, combined with its deep understanding of complex business processes, promises to enable businesses to reap the rewards of AI faster and more efficiently.

With SAP Foundation Model, we aim to set a new standard for AI in the business domain, transforming how enterprises leverage data to achieve remarkable outcomes. Learn more here.

Responsible AI

At SAP, innovation goes hand in hand with responsibility. We are committed to ensuring that AI technologies are not only innovative but also ethical, secure, and sustainable. The strategic use of business data is integral to the success of AI, and by leveraging business data responsibly, we not only enhance the capabilities of AI solutions but also improve outcomes for customers.

SAP remains firm in its commitment to prioritize data privacy and security as it releases new AI capabilities. The same rigorous standards that govern all SAP product development extend to AI offerings. Strong security, product, and data privacy protocols are applied to help ensure AI solutions are developed responsibly, with all AI use cases reviewed by an AI ethics committee.

Building on the fundamental dedication to responsible AI that we started back in 2018, this year, SAP is proud to further the commitment by affirming the 10 guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence. These principles cover proportionality, safety, fairness, sustainability, privacy, human oversight, transparency, responsibility, awareness, and multi-stakeholder collaboration, ensuring that AI solutions respect human rights and contribute to sustainable development.

In line with this commitment, sustainability is a key pillar of SAP’s corporate strategy. We are determined to harness the benefits of AI while minimizing its energy footprint and helping customers manage theirs. For example, a new AI-enabled capability in SAP Sustainability Footprint Management enhances the accuracy and speed of carbon footprint calculations through automated, intelligent emission factor mapping recommendations, reducing manual effort and improving precision.

Screenshot of carbon footprint calculations in SAP Sustainability Footprint Management
Accurately speed up carbon footprint calculations with SAP Sustainability Footprint Management

By integrating responsible AI practices into innovations, we continue to drive meaningful and sustainable business outcomes for customers.

New AI Partnerships

The vast SAP partner ecosystem is fully engaged with SAP Business AI. Leading up to and at SAP Sapphire, we have announced groundbreaking new and expanded partnerships to accelerate AI adoption across business processes:

  • Accenture: Accenture and SAP are helping clients transform business models, processes, and customer and employee experiences while realizing value through data and AI. This year at SAP Sapphire, Accenture is announcing its plans to embrace the consulting capability for Joule and ABAP code generation in compressed cloud ERP transformations. Additionally, Accenture and SAP are teaming on SAP Signavio and SAP LeanIX solutions to help customers with insights, governance, and other capabilities to achieve their transformation outcomes.
  • Apple:We are deepening  our partnership with Apple to revolutionize the boardroom with AI and spatial computing. By integrating Apple Vision Pro with business applications from SAP, users can create an infinite enterprise workspace, and navigate tasks using their eyes, hands, and voice. SAP has launched apps like SAP Mobile Start and SAP Analytics Cloud, giving users the ability to create a spatial boardroom to visualize their entire enterprise. Now, with SAP Build Code, customers can easily bring their SAP apps to Vision Pro, iPhone, iPad, and Apple Watch. SAP is also leveraging the power of Apple’s Neural Engine to run SAP AI workloads securely and privately on Apple devices, supercharged by SAP BTP.
  • Amazon Web Services (AWS): AWS and SAP announced an expanded, strategic collaboration to transform modern cloud ERP experiences and help enterprises drive new capabilities and efficiencies with generative AI. Together, SAP and AWS are striving to make it easier for customers to adopt RISE with SAP on AWS, to improve the performance and efficiency of SAP workloads running in the cloud, and to embed generative AI into an enterprise’s entire portfolio of business-critical applications.
  • Boston Consulting Group (BCG): BCG announced a new offering with SAP, which recommends opportunities to maximize transformation investments using SAP Signavio and SAP LeanIX solutions. The offering allows companies to navigate continuous change and prioritizes ways to onboard AI-based innovations.
  • Google Cloud: We have teamed up with Google Cloud to help joint customers better predict and mitigate supply chain risk. The expanded partnership begins by enabling marketing and sales departments to understand the impact of their campaigns on product sales, thus increasing forecast accuracy. This is achieved by integrating Joule and SAP Integrated Business Planning for Supply Chain with Google’s Gemini AI assistant and Google Cloud Cortex Framework’s Data Foundation. By capturing previously hard-to-detect demand signals, companies can react faster and make more informed, agile decisions in a dynamic global market.
  • Meta: We are expanding our partnership with Meta by integrating Meta’s Llama 2 and Llama 3 models into the generative AI hub within SAP AI Core as part of our business AI strategy. This integration will allow customers to create dashboards based on rich content with Llama’s qualitative conversational outputs and explore use cases built with Meta Llama 3. The wide range of capabilities offered by Meta Llama 3 will enable users to get assistance with key activities, including the auto-generation of custom scripts to extend dashboards, and the delivery of the most accurate scripts directly in SAP Analytics Cloud.
  • McKinsey & Company: McKinsey has expanded its Value Finder offering, powered by SAP Signavio, SAP BTP and generative AI. Value Finder rapidly analyzes and prioritizes thousands of potential process optimization opportunities for clients – using a proprietary McKinsey and SAP technology portfolio with generative AI – to capture measurable productivity, growth, and asset efficiency benefits enabled by SAP S/4HANA transformations.
  • Mistral AI: SAP will add new LLMs from Mistral AI, a global company headquartered in Paris specializing in generative AI, to its growing corpus of world-class AI models in generative AI hub. This addition to SAP AI Core will make it easier to build generative AI use cases for SAP applications.
  • NVIDIA: We are partnering with NVIDIA to leverage its AI and Omniverse platforms for next-generation business operations. ABAP developer capabilities and consulting capability in Joule will take advantage of the NVIDIA AI Enterprise software platform, including NVIDIA NIM inference microservices. NVIDIA NeMo Retriever, a collection of generative AI microservices, will connect AI applications with proprietary data, improving the accuracy and relevance of AI responses. We are also integrating NVIDIA Omniverse Cloud APIs into SAP Intelligent Product Recommendation, enabling salespeople to visualize 3D products via digital twins in real time. This integration optimizes the sales process for complex products, helping customers make more informed decisions faster than ever.

To learn more about how SAP Business AI delivers real-world results, visit the SAP Business AI area of sap.com.


Philipp Herzig is chief artificial intelligence officer of SAP.

Get the latest news and coverage from SAP Sapphire in 2024

Putting Sustainability at the Heart of ERP

Sustainability has evolved from a boardroom buzzword to a critical driver of business success and strategic differentiation. To thrive, companies are going to need to understand how to operate in a modern, low-carbon, circular economy. SAP solutions will support them by embedding sustainability into every aspect of their operations.

SAP Sapphire: Taking Business to the Next Level in the Era of AI

At our customer flagship event, SAP Sapphire, we’re discussing how we support customers with their biggest challenges, looking at future trends, and unveiling the latest product innovations.

This makes the event the perfect opportunity to highlight how we are redefining the way companies manage sustainability through our ERP-centric, cloud-based, AI-enabled approach.

ERP-Centric

For true business model transformation, sustainability needs to be at the core of how companies operate. At SAP, we integrate sustainability data into cloud ERP business processes, which helps companies connect financial and non-financial information and thus treat carbon like money. This makes all decisions financially and environmentally sound while enabling customers to record real impacts and report audit-ready environmental, social, and governance (ESG) metrics seamlessly.

Cloud-Based

Instant access to fast-evolving innovations is only possible through the cloud. Our modern cloud-based solutions ensure that businesses can quickly adopt new functionality and stay ahead in a rapidly changing environment.

AI-Enabled

Business AI is revolutionizing the way we approach sustainability. At SAP, AI takes complex sustainability tasks reliant on sustainability data and ERP data and makes them automated and auditable. It enables companies to improve operational efficiency, foster greater transparency around supply chain emissions, design and plan more effectively, and automate time-consuming tasks. SAP Business AI is built on the data and processes that run the business world, including sustainability related information from both inside and outside the company’s walls, making our solutions smarter, faster, and more effective.

With SAP Business AI, we support our customers’ efforts to optimize for sustainable impact. This year at SAP Sapphire, we are thrilled to announce two new AI-driven sustainability use cases:

  • Emission Factor Mapping with AI: Available in SAP Sustainability Footprint Management, this feature enhances the accuracy and speed of carbon footprint calculations through automated, intelligent suggestions. By reducing the manual effort involved in mapping emission factors, businesses can achieve more precise measurements and make informed decisions faster.
  • ESG Report Generation with AI: This capability allows for the automatic generation of ESG reports based on the data within SAP Sustainability Control Tower. This not only streamlines the reporting process but also helps ensure that the data is reliable and actionable, providing a clear picture of a company’s sustainability performance.

Our comprehensive approach to carbon management is becoming a reality as we introduce new sustainability tracking, monitoring, and reporting features within the SAP cloud ERP portfolio as well as a new solution that will help customers manage sustainability commitments and comply with global regulations.

  • Advanced Carbon Calculator Engine: This powerful tool featured in SAP Sustainability Control Tower and SAP Sustainability Footprint Management integrates ERP data from SAP S/4HANA Cloud and other sources and embeds results back into business processes for informed decision-making. As such, it allows customers to meet Greenhouse Gas Protocol reporting standards, offering advanced, granular calculations of both product and corporate carbon footprints.
  • SAP Green Ledger will be released at the end of 2024. The solution will help customers connect their emissions data and financial data, allowing customers to easily understand the correlation between emissions and finances, model sustainable business scenarios, and then act with decisions that are both financially and environmentally.

At SAP, we believe that the future of business is inextricably linked to sustainability. This is why sustainability is a key pillar of our growth strategy. Businesses must recognize that sustainable practices are not just ethical choices, but strategic financial decisions that drive innovation, reduce costs, and mitigate risks.

Moreover, sustainable transformation opens up significant economic opportunities. By transforming their operations around sustainability, businesses can create a modern, low-carbon, circular economy that benefits both the environment and their bottom line, enhancing overall resilience.

This transformation aligns business success with global sustainability goals, paving the way for a more sustainable, valuable, and prosperous future.


Sophia Mendelsohn is chief sustainability and commercial officer at SAP.

Get the latest news and coverage from SAP Sapphire in 2024

SAP Enters into Agreement to Acquire WalkMe, Driving Business Transformation by Enhancing the Customer Experience and Enriching SAP Business AI Offerings

WALLDORFSAP SE (NYSE: SAP) and WalkMe Ltd. (NASDAQ: WKME) announced today that the companies have entered into a definitive agreement under which SAP will acquire WalkMe, a leader in digital adoption platforms (DAPs).

WalkMe’s solutions help organizations navigate constant technology change by providing users with advanced guidance and automation features that enable them to execute workflows seamlessly across any number of applications. This results in higher adoption of the underlying application and as such drives value realization.

The Executive and Supervisory Boards of SAP SE and the board of directors of WalkMe have approved the transaction for US $14.00 per share in an all-cash transaction, representing an equity value of approximately US $1.5 billion. The offer price represents a 45% premium to WalkMe’s closing share price on June 4, 2024.

The envisioned combination complements SAP’s Business Transformation Management portfolio around SAP Signavio and SAP LeanIX solutions to help customers on their transformation journeys.

“Applications, processes, data and people are the four key elements of a successful business transformation,” said Christian Klein, CEO and member of the Executive Board of SAP SE. “By acquiring WalkMe, we are doubling down on the support we provide our end users, helping them to quickly adopt new solutions and features to get the maximum value out of their IT investments.”

WalkMe: Focus on Analyzing Adoption and Business Transformation

“We are thrilled to join forces with SAP. This acquisition marks a significant milestone in our journey, providing us with the resources and customer base necessary to enhance our product offerings and expand our market reach,” said Dan Adika, CEO of WalkMe. “By leveraging SAP’s extensive ecosystem, we are poised to unlock substantial growth opportunities and deliver even greater value to our customers. Together, we look forward to a future filled with innovation and exceptional service.”

WalkMe helps organizations boost enterprise productivity and lower risk by enabling consistent, effective and efficient use of software and the workflows it enables. Its DAP works on top of an organization’s application landscape, detects where people encounter friction and provides the tailored support and automation they need to complete the job to be done, right in the flow of work, across any application. Importantly, WalkMe will continue to fully support non-SAP applications.

Soon, WalkMe will launch the WalkMeX copilot, which will use WalkMe’s contextual awareness and AI to suggest the best next step for any workflow, anywhere. WalkMeX has the capability to always be on, serving as an overlay to any application, including copilots from different vendors that companies use in their landscapes. Integrating the strength of WalkMe’s adoption capabilities with SAP’s copilot Joule will boost AI assistant and productivity gains for all SAP customers. Additionally, integrating distinctive e-learning features in the SAP Enable Now solution with WalkMe will form the center of SAP’s people-centric transformation approach going forward.

The acquisition is subject to customary closing conditions, including the receipt of WalkMe shareholder approval and necessary regulatory clearances, and is expected to close in the third quarter of 2024. The impact of the transaction on SAP’s non-IFRS earnings per share for fiscal 2024 is expected to be immaterial.

Visit the SAP News Center. Follow SAP at @SAPNews.

About WalkMe

WalkMe (NASDAQ: WKME), headquartered in Tel Aviv, Israel, pioneered DAP innovations and solutions so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive enterprise productivity and reduce risk by ensuring consistent, responsible, and efficient adoption of software and the workflows it powers. Our AI-driven platform sits on top of an organization’s tech stack, identifies where people experience friction, and delivers the personalized guidance and automation needed to get the job done, right in the flow of work. Customers like IBM, Nestle, ThermoFisher Scientific, and the U.S. Dept. of Defense trust WalkMe to create the people-centric experiences required to boost the effectiveness of their workflows and maximize software ROI.

About SAP

As a global leader in enterprise applications and business AI, SAP (NYSE:SAP) stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit www.sap.com.

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels.

For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)

For more information, financial community only:
Anthony Coletta, +49 6227-7-60437, investor@sap.com, CEST

For more information, press only:
Joellen Perry, +1 650-445-6780, joellen.perry@sap.com, PT
Daniel Reinhardt, +49 6227-7-40201, daniel.reinhardt@sap.com, CEST
SAP Press Room; press@sap.com

For WalkMe Investor Relations:
John Streppa, investors@walkme.com

Additional Important Information and Where to Find It
In connection with the proposed transaction, WalkMe will prepare a proxy statement to be delivered to its shareholders and furnished to the Securities and Exchange Commission (the “SEC”). INVESTORS AND SECURITY HOLDERS ARE STRONGLY ADVISED TO READ THE PROXY STATEMENT WHEN IT BECOMES AVAILABLE AND OTHER RELEVANT DOCUMENTS FILED OR FURNISHED TO THE SEC IN CONNECTION WITH THE PROPOSED TRANSACTION OR INCORPORATED BY REFERENCE THEREIN, BECAUSE THE PROXY STATEMENT AND SUCH OTHER RELEVANT DOCUMENTS WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION AND THE PARTIES TO THE PROPOSED TRANSACTION. This press release is not a substitute for the proxy statement or any other document that may be filed or furnished by WalkMe with the SEC.

The proxy statement and other related documents filed or furnished to the SEC regarding the proposed transaction may be obtained for free from the SEC’s website (www.sec.gov), WalkMe’s website at www.walkme.com or by directing such request to WalkMe’s Investor Relations.

Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and other applicable securities laws. All statements other than statements of historical fact, including statements regarding the proposed acquisition of WalkMe by SAP, the expected timing for completing the proposed transaction and the terms thereof, future financial and operating results, benefits and synergies of the transaction, future opportunities for the combined businesses and any other statements regarding events or developments that may occur in the future, may be “forward-looking statements” for purposes of federal and state securities laws. These forward-looking statements involve a number of risks and uncertainties that could significantly affect the financial or operating results of SAP, WalkMe or the combined company. Words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “estimates,” “predicts,” “seeks,” “targets,” “would,” “will,” “should,” “may” and variations of such words and similar expressions are intended to identify such forward-looking statements. Such statements are based on management’s expectations as of the date they are first made, are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Neither SAP nor WalkMe can give any assurances that the expectations in such forward-looking statements will be attained and, therefore, actual outcomes and results may differ materially from what is expressed or forecasted in such forward-looking statements. For example, these forward-looking statements could be affected by factors including, without limitation, risks associated with the ability to consummate the proposed transaction, the satisfaction of the conditions to the consummation of the proposed transaction, including the receipt of certain regulatory approvals, and the timing of the closing of the proposed transaction; the occurrence of any event, change or other circumstance that could give rise to the termination of the proposed transaction; the potential that WalkMe shareholders may not approve the transaction; the ability to successfully integrate operations and employees; the ability to realize anticipated benefits and synergies of the proposed transaction as rapidly or to the extent anticipated by financial analysts or investors; the potential impact of the announcement of the proposed transaction on operating results, business generally and business relationships, including with employees, customers, suppliers and competitors; unanticipated restructuring costs may be incurred or undisclosed liabilities assumed; actual or threatened legal proceedings that have been or may be instituted against SAP or WalkMe in connection with the proposed transaction or otherwise; the ability and costs related to retaining key personnel and clients; risks related to diverting management’s attention from ongoing business operations; delays, challenges, costs, fees, expenses and charges related to the proposed transaction; actions by competitors; general adverse economic, political, social and security conditions in the regions and industries in which SAP and WalkMe operate, including relating to Israel’s ongoing war with Hamas and other terrorist organizations in the Middle East and general hostilities; exposure to inflation, currency rate and interest rate fluctuations and risks associated with doing business locally and internationally, as well as fluctuations in the market price of SAP and WalkMe’s traded securities; natural catastrophes, any pandemic, epidemic or outbreak of infectious disease, warfare, protests and riots, and terrorist attacks; and those additional risks and factors discussed in reports filed or furnished with the SEC by SAP and WalkMe, including SAP’s and WalkMe’s most recent Annual Reports on Form 20-F and in any subsequent reports on Form 6-K, each of which is on file with or furnished to the SEC and available at the SEC’s website at www.sec.gov. Reports filed or furnished with the SEC by SAP are also available on SAP’s website at www.sap.com/investors and by WalkMe on WalkMe’s website at www.walkme.com. Moreover, other risks and uncertainties of which SAP or WalkMe are not currently aware or may not currently consider material may also affect each of the companies’ forward-looking statements and may cause actual results and the timing of events to differ materially from those anticipated. The forward-looking statements made in this press release are made only as of the date hereof or as of the dates indicated in the forward-looking statements, even if they are subsequently made available by SAP or WalkMe on their respective websites or otherwise. Neither SAP nor WalkMe undertakes any obligation to update or supplement any forward-looking statements to reflect actual results, new information, future events, changes in its expectations or other circumstances that exist after the date as of which the forward-looking statements were made.

© 2024 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE and affiliated entities in Germany and other countries. Please see www.sap.com/copyright for additional trademark information and notices.

Please consider our privacy policy. If you receive this press release in your e-mail and you wish to unsubscribe to our mailing list please contact press@sap.com and write Unsubscribe in the subject line.

SAP Announces Adjustments to Dividend Policy

WALLDORF SAP SE (NYSE: SAP) announced today that it is adjusting its dividend policy effective immediately.

The new policy is to pay a dividend amounting to at least 40% of the SAP Group’s non-IFRS profit after tax from continuing operations (previously: at least 40% of the group’s IFRS profit after tax).

This change is intended to reduce volatility in the dividend payout ratio and ensure close alignment between dividend payout and financial performance.

Visit the SAP News Center. Follow SAP at @SAPNews.

Investor Relations Contacts:
Anthony Coletta +49 (6227) 7-60437, investor@sap.com, CEST

Media Contacts:
Joellen Perry, +1 (626) 265-0370, joellen.perry@sap.com, PT
Daniel Reinhardt, SAP, +49 6227-7-40201,  daniel.reinhardt@sap.com, CEST
SAP Press Roompress@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.  Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2023 Annual Report on Form 20-F.
© 2024 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

SAP’s Partnership with Mistral AI, One of the Leading LLM Makers

At SAP, we’re always looking to the next wave of technological innovation, especially when it comes to enhancing the capabilities of SAP applications and enterprise software through AI. To further the value we bring to customers, we’re excited to announce the news of our latest partnership with Mistral AI, a trailblazer in the field of large language models (LLMs).

SAP Sapphire: Taking Business to the Next Level in the Era of AI

This collaboration is more than just a meeting of minds; it’s a symbiotic combination of AI expertise and technology that opens a world of possibilities for SAP customers.

Mistral AI’s success in developing advanced LLMs, including its renowned open-weight models Mixtral 8x7B and Mixtral 8x22B, and more expansive enterprise-grade “Large” model, is set to complement the SAP suite of AI-enabled solutions. The collaboration will enable direct accessibility to Mistral AI’s models through SAP or through SAP Business Technology Platform (SAP BTP) applications with generative AI capabilities.

What does this mean for SAP customers? Simply put, it’s about empowerment and access to AI from a European LLM provider. Access to Mistral AI’s latest models through the generative AI hub in SAP AI Core will enable SAP customers to enhance productivity, streamline their operations, and accelerate their digital transformation journey.

Whether through integrating AI with SAP BTP or developing bespoke solutions through direct access to Mistral AI LLMs, the potential for innovation is limitless. 

“We are excited about entering a partnership with Mistral AI and making the company’s LLM accessible to both our developers and our customers through the generative AI hub in SAP AI Core on SAP BTP,” said Philipp Herzig, chief AI officer of SAP SE. “Together, we can truly make a difference by building AI-enabled solutions that create immediate value for users, organizations, and entire industries. We are particularly proud that two European technology companies are collaborating on bringing AI forward.”

“We are pleased to embark on this partnership with SAP,” said Arthur Mensch, CEO of Mistral AI. “We foresee the new horizons this collaboration will open up, enabling us to further our mission of making AI accessible to all. We are looking forward to witnessing the potential of our AI models to support innovation and streamline operations for SAP’s customers.”

The ambitions don’t stop there: SAP and Mistral AI are committed to exploring new applications of AI across various industries. By leveraging the combined strengths, this is not just about driving innovation, but about creating new business opportunities and delivering tangible value to SAP customers. 

Stay tuned as we begin this exciting journey together. The future of enterprise software is bright, and with partners like Mistral AI, we are ready to illuminate the path forward. 


Walter Sun is senior vice president and global head of AI at SAP SE.

Get the latest news and coverage from SAP Sapphire in 2024

SAP Infuses Business AI Throughout Its Enterprise Cloud Portfolio and Partners with Cutting-Edge AI Leaders to Bring Out Customers’ Best

SAP Business AI Innovations and Collaborations with Partners including Google Cloud, Meta, Microsoft, Mistral AI and NVIDIA Ignite Ingenuity


ORLANDO — At its annual SAP Sapphire conference, SAP unveiled generative AI innovations and partnerships that showcase how the company is taking business to the next level in the era of AI.

Taking Business to the Next Level in the Era of AI

By infusing Business AI across an enterprise cloud portfolio that powers the world’s most mission-critical processes and partnering with companies pushing the edge of what’s possible with AI, SAP is igniting a new wave of insight and ingenuity in global business.

“The Business AI innovations we’re announcing at SAP Sapphire in 2024 will redefine the way businesses run,” says Christian Klein, CEO and member of the Executive Board of SAP SE. “Today’s AI announcements and partnerships build on our commitment to deliver revolutionary technology that drives real-world results, helping customers unleash the agility and ingenuity they need to succeed in today’s fast-moving business landscape.”

AI That Means Business

As SAP embeds Business AI across its enterprise solutions, it puts rich insights at users’ fingertips, empowering them to deliver better outcomes and elevate the creative problem-solving humans do best. Examples include AI-generated reports in SAP SuccessFactors solutions that give people managers responsibly sourced insights for compensation-related discussions as well as forecasting capabilities in SAP Sales Cloud solutions that predict combinations of salespeople and products most likely to drive sales. Meanwhile, the SAP Business Technology Platform is adding large language models from Amazon Web Services, Meta and Mistral AI to its generative AI hub. This capability in the SAP AI Core infrastructure makes it easier to build generative AI use cases for SAP applications.

SAP’s generative AI copilot Joule, which quickly sorts and contextualizes data from multiple systems to advance automation and improve decision-making, is expanding throughout the company’s solution portfolio. Joule launched in SAP SuccessFactors solutions last fall and is now embedded into SAP S/4HANA Cloud solutions and others including SAP Build and SAP Integration Suite. Further expansion by year-end will include SAP Ariba and SAP Analytics Cloud solutions. At Sapphire, SAP also announced plans to further broaden Joule’s scope by integrating it with Microsoft Copilot to surface even richer insights. This deep, bi-directional integration gives users a unified experience built right into the flow of work, enabling seamless access to information from interactions with business applications in SAP and Microsoft 365.

Reflecting Business AI’s increasing importance, SAP is redoubling its commitment to the principles of relevant, reliable, and responsible AI it pioneered. At Sapphire, SAP is adopting the 10 guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence, which aim to ensure that AI technologies are developed and used in ways that respect human rights, promote fairness and contribute to sustainable development.

Partnerships That Scale Innovation

SAP is partnering with best-in-class technology leaders to push the limits of what generative AI can do at an enterprise level. In addition to our expanded collaborations with AWS and Microsoft, partnerships with Google Cloud, Meta, Mistral AI and NVIDIA ensure SAP can harness the power of AI-ready technology to innovate at speed and deliver richer real-world results.

Google Cloud

SAP and Google Cloud are expanding their partnership, using Business AI to help enterprises better predict and mitigate supply-chain risks to minimize disruptions and maintain optimal inventory levels. The companies will integrate Joule and the SAP Integrated Business Planning for Supply Chain solution with Google Cloud’s Gemini models AI assistant and Google Cloud Cortex Framework’s data foundation.

Meta

SAP will leverage Meta Llama 3 to generate scripts that render highly customized analytics applications in SAP Analytics Cloud. Meta’s next-generation AI model excels at language nuances and contextual understanding, making it an ideal candidate for translating enterprise business requirements into tangible outcomes.

Mistral AI

SAP will also add new large language models from Mistral AI, a global company headquartered in Paris specializing in generative AI, to the generative AI hub capability in SAP AI Core.

NVIDIA

SAP and NVIDIA Corporation advance a cross-product partnership* to embed cutting-edge technologies into enterprise-ready business applications:

  • As SAP trains Joule to serve as an AI assistant for the RISE with SAP solution implementations, NVIDIA’s state-of-the-art AI models sift through SAP consulting assets to provide relevant and precise answers to implementation-related questions;
  • As SAP embeds Joule in the ABAP Cloud model to generate ABAP code for SAP developers, NVIDIA’s accelerated infrastructure will run, scale, and manage SAP’s generative AI model for ABAP code generation;
  • As SAP infuses generative AI into the SAP Intelligent Product Recommendation solution, NVIDIA Omniverse Cloud APIs enable the simulation of complex manufacturing products and configurations as industrial digital twins.

Cloud Technology That Drives Agility and Sustainability

Business success in the era of AI means being in the cloud. SAP is making the move easier than ever with initiatives that help customers find partners with the expertise needed for complex SAP S/4HANA Cloud transformations. Further cloud innovations at SAP Sapphire include features that help the world’s organizations measure, manage and execute their sustainability strategies. SAP Sustainability Control Tower and SAP Sustainability Footprint Management solutions now track carbon footprints at scale and help businesses meet regulatory standards.

*NVIDIA blog link will be live by 10:00 a.m. ET/4:00 p.m. CEST on June 4

Learn more in the 2024 SAP Sapphire News Guide.

Visit the SAP News Center. Follow SAP at @SAPNews.

Get the latest news and coverage from SAP Sapphire in 2024

About SAP

As a global leader in enterprise applications and business AI, SAP (NYSE:SAP) stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit www.sap.com.

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels.

For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)

For more information, press only:
Joellen Perry, +1 (650) 445-6780, joellen.perry@sap.com PT
Marcus Winkler, +49 6227-767497, marcus.winkler@sap.com CET
SAP Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2023 Annual Report on Form 20-F.
© 2024 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.
Please consider our privacy policy. If you receive this press release in your e-mail and you wish to unsubscribe to our mailing list please contact press@sap.com and write Unsubscribe in the subject line.

News Guide: Taking Business to the Next Level in the Era of AI

New innovations and partnerships ignite ingenuity and bring out our customers’ best.

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