Transformation doesn’t have to feel chaotic.

Matt Wilkinson shares three practical steps — focused on process, leadership, and ownership — to lead change with clarity.

Learn more about SAP Signavio: https://sap.to/6058Cr8QE
Get the Business Transformation Playbook: https://sap.to/6050Cr8QG

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6051Cr8QH
Listen on Spotify: https://sap.to/6052Cr8Qy
Listen on Apple Podcasts: https://sap.to/6054Cr8QK

#TrendingChats #SAPSignavio #BusinessTransformationManagement

It’s no question. Joule is the copilot that understands your job and your business. https://sap.to/6058CW2Z6

Find out why Rose+Krieger chose SAP to scale their PLM landscape. Discover more: https://sap.to/6050CmskM

See the top capabilities from SAP Datasphere’s 2025 updates, explained clearly by Klaus-Peter Sauer, in minutes.

From SAP Business Data Cloud to object store (GA), object versioning, and a broad set of efficiency enhancements across modeling, flows, task chains, and catalog, this video breaks down what shipped in 2025 and why it matters. Klaus-Peter also covers SAP Cloud ALM integration for centralized tenant monitoring and a small but powerful update: data access controls based on IdP user attributes, helping teams scale permissions with more consistency and control.

Chapters:
00:19 – SAP Business Data Cloud
01:56 – Object Store (GA)
02:47 – Object Versioning Support
03:41 – Efficiency Features Across SAP Datasphere
05:53 – SAP Cloud ALM Integration
07:05 – Data Access Controls (IdP User Attributes)

Explore SAP Datasphere. 👉 https://sap.to/6054CmSMO

See what’s new in SAP Mobile Start 2.5, from Apple’s Liquid Glass design refresh to smarter ways to stay on top of work on the go.

In this “What’s New” walkthrough, we highlight how Liquid Glass changes the look and feel of SAP Mobile Start (including a more dynamic, translucent navigation experience in iOS 26) and what that means for custom theming.

We also cover key productivity updates to To-Dos, including new filtering aligned to semantic groups from SAP Task Center, plus a refreshed list view that makes it easier to scan and manage a busy workload. Finally, we show how empty pages are now hidden so users can stay focused on mobile-relevant content.

00:00 – Welcome + what’s new in 2.5
00:12 – Release overview
00:25 – Liquid Glass design updates (iOS 26)
01:53 – Theming changes (UI Theme Designer)
02:34 – To-Dos improvements (Group filter + list view)
03:12 – Empty pages removed (mobile-only content)
03:34 – Learn more + roadmap
03:47 – Closing

Explore SAP Mobile Start and SAP’s mobile apps here: https://www.sap.com/products/mobile/applications.html

In this episode of Trending Chats, Murali Shanmugam explores how SAP Business AI and SAP Business Technology Platform (SAP BTP) are revolutionizing how developers and business users work.

You will also learn more about how SAP BTP is the core of SAP’s AI strategy, integrating and automating processes while empowering both developers and business users.

00:04 – Welcome + Business AI for developers on SAP BTP
00:19 – Build faster with Joule: generate app components from plain English
00:52 – Joule across BTP: help for integration, admin, and business users
01:23 – “Just Ask” in SAP Analytics Cloud: instant insights from natural language
01:40 – 3 developer takeaways: avoid overreliance, test for bias, balance oversight

Learn more about Joule: https://sap.to/6058Cr8n0
Watch Joule inside SAP Build Code: https://sap.to/6050Cr8n2
Explore Just Ask inside SAP Analytics Cloud: https://sap.to/6052Cr8n4

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6054Cr8nA
Listen on Spotify: https://sap.to/6055Cr8n7
Listen on Apple Podcasts: https://sap.to/6056Cr8nC

#TrendingChats #SAPBTP #Analytics

Australian Gas Infrastructure Group (AGIG) is redefining what it means to put customers first, especially those who need support the most.

In this episode of Trending Chats, we speak with Monther Alnababeth, Senior Project Manager at AGIG, about their recent customer experience transformation and how technology, empathy, and smarter processes are helping them better serve vulnerable communities.

Tune in to hear the lessons, challenges, and insights behind AGIG’s journey to more connected and compassionate service.

00:05 – Welcome + AGIG’s CRM transformation with SAP Service Cloud
00:20 – What changed: replacing legacy CRM and manual, fragmented processes
00:52 – Modernisation goals + roadmap toward agentic AI automation
01:16 – Top lessons: business engagement + data migration and validation
02:10 – Three pitfalls to avoid: “quick wins,” late reporting, one-size change mgmt
03:29 – Wrap-up + thanks for tuning in

See more of AGIG’s CX transformation with DXC: https://sap.to/6050Cr8PA

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6052Cr8PC
Listen on Spotify: https://sap.to/6053Cr8Ph
Listen on Apple Podcasts: https://sap.to/6054Cr8u6

#TrendingChats #CX #CustomerExperience

In this episode of Trending Chats, Shirish Shrinet, Senior Solutions Advisor at SAP, explores the most overlooked secret to CX success and how businesses can bridge the gap between automation and human interaction.

From choosing the right channels to using AI without losing the personal touch, we’ll uncover strategies to create meaningful customer experiences that drive loyalty and growth.

Tune in now to learn how to connect with customers in a way that truly makes an impact.

00:05 – Welcome + the simplest way to delight customers
00:26 – The core idea: meet customers in their preferred channels
00:55 – Why it matters: trust, confidence, and feeling heard
01:34 – Step 1: choose channels and prepare teams + processes
01:53 – Step 2–3: respond fast, and keep the human touch (don’t over-automate)

Learn more about customer experience solutions from SAP: https://sap.to/6054Cr8Bp

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6055Cr8BV
Listen on Spotify: https://sap.to/6056Cr8Bn
Listen on Apple Podcasts: https://sap.to/6057Cr8BX

#TrendingChats #CX #AI

In this episode of Trending Chats, Scott Nelson, Senior Solutions Advisor for Customer Experience at SAP, unpacks the customer service escape room—where brands must navigate evolving expectations, digital-first interactions, and AI-driven solutions to turn frustrated customers into loyal ambassadors.

From seamless support experiences to data-driven service strategies, learn what it takes to compete in a world where service is more than just a department—it’s a game-changer for your business.

Tune in now to discover how exceptional customer service can be your greatest competitive advantage.

00:05 – Welcome + customer service can make or break CX
00:19 – A quick support “skit” (and why bad service hurts)
00:58 – Great service means positive engagement end-to-end
01:21 – The “how”: equip agents with tools, context, and AI guidance
02:31 – The “why”: loyalty, repeat business, and revenue growth

Learn how to accelerate service growth: https://sap.to/6053CrB4F

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6055CrB4N
Listen on Spotify: https://sap.to/6056CrB44
Listen on Apple Podcasts: https://sap.to/6058CrB4A

#TrendingChats #CX #CustomerService

In this episode of Trending Chats, we sit down with Peter Cridland, Senior Account Executive at SAP, to discuss how B2B businesses can stay competitive in an era of digital disruption.

From enhancing customer convenience to unlocking new revenue opportunities and leveraging data-driven insights, Peter shares key strategies to thrive in the evolving e-commerce landscape.

Tune in to learn how B2B businesses can protect and grow their market share in a digital-first world.

00:05 – Welcome + the Amazon effect on B2B ecommerce
00:21 – Why marketplaces are winning: revenue + CX control at risk
00:48 – Rising expectations: digital natives want seamless B2B buying
01:32 – Competing with marketplaces: make your experience more convenient
02:04 – 3 actions: customer convenience, new revenue, use data for AI

Unlock your e-commerce potential: https://sap.to/6058CrBIp

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6050CrBIn
Listen on Spotify: https://sap.to/6052CrBIk
Listen on Apple Podcasts: https://sap.to/6053CrBIZ

#TrendingChats #CX #eCommerce